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- Tasks: Lead a team to deliver amazing guest experiences and drive group bookings.
- Company: Join a popular hotel in the vibrant heart of Bath.
- Benefits: Enjoy a competitive salary, annual bonus, 32 days holiday, and meal perks.
- Why this job: Be part of a dynamic team focused on excellence and guest satisfaction.
- Qualifications: Experience in reservations at 4* hotels and strong leadership skills required.
- Other info: Opportunity for growth in a thriving hospitality environment.
The predicted salary is between 32000 - 44800 £ per year.
Is this the role you are looking for? If so, read on for more details, and make sure to apply today.
Popular Hotel - Bath JWR is recruiting for a Reservations & Groups Manager to lead a dynamic team in delivering exceptional guest experiences for a leading, volume driven hotel in the heart of Bath. You will support in driving group revenue bookings in excess of £1m pa.
Salary / Package:
- Salary from £32,000 + 15% annual bonus
- 32 days holiday
- 40-hour contract
- Meals on duty
- Park & Ride bus tickets reimbursed
- Discounts across the group
Responsibilities:
- Lead and manage the Reservations team, ensuring high performance and upholding brand standards.
- Monitor guest feedback across various platforms and implement improvements.
- Recruit, train, and develop team members while fostering a culture of excellence.
- Collaborate with other departments to enhance overall guest satisfaction.
- Drive revenue through effective sales strategies and account management.
- Act as Duty Manager, representing the General Manager when required.
Requirements:
- Previous experience in reservations within 4* hospitality.
- Proficiency in Microsoft Office and hotel PMS systems.
- Strong leadership skills with a focus on team development.
- Knowledge of local markets and hotel financial metrics.
- Professional demeanour with exceptional attention to detail.
- Passionate about hospitality and eager to grow in the industry.
If you would be interested in discussing in more detail, send your CV today!
Reservations & Groups Manager - Bath employer: James Webber Recruitment
Contact Detail:
James Webber Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Reservations & Groups Manager - Bath
✨Tip Number 1
Familiarise yourself with the local market in Bath. Understanding the unique aspects of the area and its hospitality trends will help you stand out during interviews, showing your genuine interest in the role and the region.
✨Tip Number 2
Network with professionals in the hospitality industry, especially those who have experience in reservations management. Attend local events or join online forums to connect with others who can provide insights or even referrals for the position.
✨Tip Number 3
Brush up on your knowledge of hotel PMS systems and Microsoft Office. Being able to demonstrate your proficiency in these tools during the interview will show that you're ready to hit the ground running in this role.
✨Tip Number 4
Prepare examples of how you've successfully led a team or improved guest satisfaction in previous roles. Having specific stories ready will help you illustrate your leadership skills and commitment to excellence in hospitality.
We think you need these skills to ace Reservations & Groups Manager - Bath
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in reservations and team management within the hospitality sector. Emphasise any achievements that demonstrate your ability to drive revenue and enhance guest satisfaction.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for hospitality and your leadership skills. Mention specific examples of how you've successfully managed teams or improved guest experiences in previous roles.
Highlight Relevant Skills: In your application, clearly outline your proficiency in Microsoft Office and hotel PMS systems. Also, mention your knowledge of local markets and financial metrics, as these are crucial for the role.
Showcase Your Leadership Experience: Detail your previous leadership roles and how you have developed team members. Provide examples of how you fostered a culture of excellence and collaboration in past positions.
How to prepare for a job interview at James Webber Recruitment
✨Showcase Your Leadership Skills
As a Reservations & Groups Manager, you'll need to demonstrate strong leadership abilities. Prepare examples of how you've successfully led teams in the past, focusing on your approach to training and developing team members.
✨Know the Local Market
Familiarise yourself with Bath's hospitality landscape. Research local competitors and trends in group bookings. This knowledge will show your potential employer that you're proactive and understand the market dynamics.
✨Highlight Your Revenue-Driving Strategies
Be ready to discuss specific strategies you've implemented in previous roles to drive revenue. Whether it's through effective sales techniques or account management, concrete examples will illustrate your capability to meet financial targets.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills and ability to handle guest feedback. Think of scenarios where you've turned negative feedback into positive outcomes, showcasing your commitment to guest satisfaction.
