Business Application Manager

Simon-Kucher is a global consultancy with more than 2,000 employees in 30+ countries. Our sole focus is on unlocking better growth that drives measurable revenue and profit for our clients. We achieve this by optimizing every lever of their commercial strategy – product, price, innovation, marketing, and sales – based on deep insights into what customers want and value. With 40 years of experience in monetization topics of all kinds, we are regarded as the world's leading pricing and growth specialist.

Are you looking for an opportunity in a fast-growing, global IT team where collaboration, innovation, and a stakeholder-centric approach are key priorities? At Simon-Kucher, our IT team operates globally as a trusted partner, supporting the company’s journey towards success and navigating the ever-evolving technological landscape. As a Business Application Manager, you will play a key role in understanding business cases and processes related to critical business applications, with a strong emphasis on compliance and legal systems. You will actively enhance our employees' work environment while driving innovation and efficiency. Join our global IT team and contribute to our growth!

How you will create impact:

• Collaborate with and consult stakeholders to understand business needs, recommend application enhancements, and drive the adoption of best practices.
• Participate in strategic planning to align application services with business goals, staying abreast of industry trends and emerging technologies.
• Oversee configuration and maintenance of various business applications (ideally contract lifecycle management, Global Service Desk), ensuring optimal performance and reliability.
• Provide advanced technical support to end-users, addressing and resolving application-related issues on agreed service level agreements.
• Develop and deliver training sessions for end-users (in collaboration with our Learning & Skill development team), create detailed documentation, and maintain up-to-date knowledge bases.
• Liaise with software vendors for support, updates, and enhancements, ensuring service level agreements are met.
• Define, operate and continuously improve services based on the relevant applications.
• Implement and enforce security protocols, ensure compliance with relevant regulations, and support regular audits in collaboration with the IT Security Team.
• Continuously monitor application performance, identify bottlenecks, and implement improvements to enhance efficiency.
• Manage incident resolution and problem-solving processes, conducting root cause analysis and implementing preventive measures.

Your profile:

• Apprenticeship as IT specialist or bachelor’s degree in information systems, computer science, IT, or a related field.
• Extensive experience in IT application support or a similar role.
• Proven experience in managing and supporting business applications, including service desks and contract lifecycle management platforms.
• Experience with SAAS enterprise software solutions and cloud technologies.
• Advanced communication skills to effectively convey technical information to non-technical stakeholders and collaborate with cross-functional teams.
• A keen focus on user satisfaction, understanding their needs, and ensuring applications meet their expectations.
• Strong analytical, problem-solving, and organizational skills.

What we offer:

• Work within a corporate culture defined by our entrepreneurial spirit, openness, and integrity.
• Broaden your perspective with our extensive training curriculum and learning opportunities.
• Push your development with support from our holistic feedback and development processes.
• Hybrid work, mixing your work location between our London office and the option to remote work for an element of your time.
• Enjoy our range of benefits and our focus on your wellbeing.

Does this sound like you? Let’s connect. Simply press the 'Apply now' button. Your application should include a cover letter defining your fit with the role and your CV.