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Engage prospective members by maintaining engaging conversations.
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Build rapport and trust with potential members.
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Promote membership benefits. Highlighting features that align with the customer’s needs.
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Address concerns raised by potential members confidently and professionally.
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Maintain accurate records of all interactions in our CRM system.
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Work closely with the Supervisor and Customer Service Advisors to share insights and ideas for improving membership services.
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Use selling techniques to convert interested users into paying members.
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Overcome objections professionally and effectively.
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Handle account maintenance, password reset and other service actions.
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Stay updated on travel trends, club offerings and membership benefits.
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Communicate via both phone and email.
Start Date Expiry Date Salary Posted On Experience Skills Telecommute Sponsor Visa
Immediate 03 Dec, 2024 Not Specified 05 Sep, 2024 3 year(s) or above German,Travel,Customer Experience,Consumer Goods No No, * 2 – 3 years’ experience of phone-based sales or retention experience, preferably in a call centre.
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Fluent in English and German, both written and verbal.
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Able to balance being personable and assertive in conversations.
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Strong communication and active listening skills.
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Ability to ask probing questions and tailor offers to individual needs.
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Resilience to handle counterpoints gracefully and be comfortable with people saying ‘no’.
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Knowledge of CRM systems and other call centre technology.
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Knowledge of or a passion for travel would be an advantage.
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Understand and relate to the needs of others.
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Quality focused with attention to detail.
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Empathetic, a warm, helpful and positive approach.
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Proactive, confident, self-motivated and driven to succeed.
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A team player.
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IT Savvy with good MS Office and keyboard skills.
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The commitment to work towards individual and team goals.
Additional Information
Your future job location offers you: flexible work time options, hybrid home/office based working options, benefits and services, employee discounts, room for creativity and centrally city based location.
Contact Detail:
Robert Bosch GmbH Recruiting Team