Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Engage with potential buyers via phone, email, and chat while assisting the Sales Team.
- Company: Join Peabody, a leading name in affordable housing, dedicated to community impact.
- Benefits: Enjoy 30 days holiday, flexible working, and a discount portal for perks.
- Why this job: Be the first point of contact, delivering exceptional service in a dynamic environment.
- Qualifications: Customer-focused, organised, and proficient in Microsoft Office; knowledge of property market is a plus.
- Other info: Hybrid working available; must pass a Basic DBS check.
Monday to Friday, 9am-5pm. South East London – hybrid working available.
Your typical day could start with responding to initial enquiries from prospective buyers via phone, email, or live chat, ensuring a friendly and professional approach. Later, you might be contacting interested buyers to arrange viewing appointments or following up on their feedback. You could then spend time assisting the Sales Team with administrative tasks, such as updating buyer records or creating purchase orders, ensuring everything is accurate and up to date.
As a Sales Enquiries Advisor, you’ll be the first point of contact for potential buyers, guiding them through their journey from enquiry to viewing. You’ll play a vital role in delivering first-class customer service at every stage while ensuring all sales-related administration is handled efficiently and complies with all requirements.
You’re a people person who thrives in a fast-paced, customer-focused environment. You’ll enjoy collaborating with the Sales and Marketing Team, ensuring all enquiries are addressed promptly and professionally. For this role, you’ll be based in the office 2 days per week, with the flexibility to attend open days or events on evenings or weekends as required.
Your role covers all aspects of the customer journey – from responding to enquiries and booking viewings to maintaining accurate records and ensuring compliance with regulatory standards. If you’re detail-oriented, proactive, and passionate about providing excellent service, we’d love to hear from you.
This role will require a Basic DBS check.
To be successful in this role, you’re:
- Committed to delivering exceptional customer service.
- Well-informed of the property market and sales processes and also knowledgeable in the newbuild affordable housing sector.
- Highly organised, with the ability to manage multiple tasks and meet deadlines.
- Proficient in Microsoft Office applications and experienced in accurate data entry.
- Flexible, with a positive approach to adapting to new challenges and learning procedures.
Here are just a few of the benefits of working at Peabody:
- 30 days’ annual holiday, plus bank holidays
- Two additional paid volunteering days each year
- Flexible benefits scheme, including family friendly benefits and access to a discount portal
- 4 x salary life assurance
- Up to 10% pension contribution
CLOSING DATE: 7th April 2025.
PLEASE NOTE: As an employer, Peabody does not provide sponsorship as a licenced UK employer.
Sales Enquiries Advisor employer: Peabody
Contact Detail:
Peabody Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sales Enquiries Advisor
✨Tip Number 1
Familiarise yourself with the property market and sales processes, especially in the newbuild affordable housing sector. This knowledge will not only help you answer enquiries confidently but also demonstrate your commitment to the role during any discussions.
✨Tip Number 2
Practice your communication skills, as you'll be the first point of contact for potential buyers. Engaging in mock conversations or role-playing scenarios can help you refine your approach and ensure you come across as friendly and professional.
✨Tip Number 3
Get comfortable with Microsoft Office applications, particularly Excel and Word, as you'll need to manage records and create documents efficiently. Consider taking a quick online course to brush up on your skills if needed.
✨Tip Number 4
Show your flexibility and adaptability by being open to learning new procedures and taking on various tasks. Highlighting your proactive attitude in previous roles can set you apart from other candidates.
We think you need these skills to ace Sales Enquiries Advisor
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and requirements of the Sales Enquiries Advisor position. Tailor your application to highlight how your skills and experiences align with these expectations.
Craft a Strong CV: Ensure your CV is up-to-date and clearly outlines your relevant experience, particularly in customer service and sales. Highlight any specific achievements or roles that demonstrate your ability to manage enquiries and provide excellent service.
Write a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention your understanding of the property market and your commitment to delivering exceptional customer service. Use specific examples to illustrate your skills and experiences.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for this role.
How to prepare for a job interview at Peabody
✨Showcase Your Customer Service Skills
As a Sales Enquiries Advisor, your ability to deliver exceptional customer service is crucial. Prepare examples from your past experiences where you successfully handled customer inquiries or resolved issues, demonstrating your friendly and professional approach.
✨Demonstrate Knowledge of the Property Market
Familiarise yourself with the property market and sales processes, especially in the newbuild affordable housing sector. Being able to discuss current trends or recent developments will show your commitment and understanding of the role.
✨Highlight Your Organisational Skills
This role requires managing multiple tasks efficiently. Be ready to discuss how you prioritise tasks and meet deadlines in a fast-paced environment. Providing specific examples will help illustrate your organisational abilities.
✨Prepare for Technical Questions
Since proficiency in Microsoft Office applications and accurate data entry is essential, be prepared to answer questions about your experience with these tools. You might even be asked to demonstrate your skills during the interview, so brush up on your knowledge beforehand.
