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For Companies At a Glance
- Tasks: Manage daily operations, ensuring top-notch customer care and safety standards.
- Company: Join Legacy Leisure, a not-for-profit committed to enriching local communities through leisure activities.
- Benefits: Enjoy a rewarding career path with opportunities for training and development.
- Why this job: Be part of a dynamic team in a fast-growing sector, making a real impact on community wellbeing.
- Qualifications: Ideal candidates should have a qualification in Leisure Management or related fields.
- Other info: This role requires a DBS check and offers flexible working hours.
ABOUT US
Legacy Leisure, established to support a national legacy following the Olympics, is a not for profit charitable organisation committed to providing a diverse and meaningful range of leisure and culture related activities for the local communities in which we serve. Aiming to deliver high quality services to our customers, the Company also prides itself on its exemplary health and safety record and commitment to staff.
JOB DESCRIPTION
The Duty Manager position is a key position in the Company. Carrying out continuous customer and staff relations services, the position provides the postholder with a genuinely rewarding experience and provides a springboard to a leisure management career in one of the most attractive and fast growing leisure management companies.
Primary objectives for the Duty Manager will be:
- To ensure the highest possible standards of health and safety and customer care within the Centre.
- To develop and promote an exciting, innovative leisure programme in order to increase the usage and profitability of the Centre.
- To assume shift management responsibility for the Centre to maximise the total performance of the Centre and maintain the highest standards of customer care.
The Duty Manager will focus day to day on the following tasks:
- To ensure the provision of a clean, high quality facility and exciting and innovative Leisure Centre programmes.
- To act as a member of the Leisure Centre Management Team on a shift rota system, during opening hours of the Centre.
- To be available to work poolside on a regular shift or as and when required to ensure the delivery of the Centre programme.
- To ensure all Health and Safety procedures and responsibilities are carried out at all times.
- To deputise for the Contract Manager/Centre Manager as requested.
- To assist the Contract Manager/Centre Manager in providing appropriate staff training and development.
- To ensure that the objectives of the contract are achieved and the appropriate financial systems and procedures are implemented.
- To be responsible for the provision of teaching and coaching courses for all areas of the operation, including recruitment and maintenance of a register of qualified coaches.
- To identify and assess the feasibility of new activities which the Centre could provide.
- To ensure all staff are kept informed of the Centre's activities and special events.
- To achieve maximum levels of participation in all courses and activities.
- Monitoring cost effectiveness and highlighting and rectifying areas of low performance.
- To produce performance records, statistics, targets and reports for programming and associated activities.
- To assist in the marketing and publicity of all activities and events and develop distribution networks for promotional materials and merchandising of products.
- To ensure sufficient staff are available for the safe, high quality functioning of the Centre.
- To assist in the management of the Centre's quality assurance systems and procedures.
- To coach and teach as required and generally assist with the running of events.
- To act as a main key holder for the Centre and be responsible for opening and closing of the building and emergency call-outs.
- To undertake any regulatory requirements.
- To be responsible and accountable for cash handling as required.
- To undertake any other duties as may be required by the Contract Manager to ensure that the business objectives of the contract are achieved.
THE CANDIDATE
Qualifications, Knowledge and Skills
It will be desirable that the post holder has a recognised qualification in Leisure Management, Sports Development or related subject. The successful candidate will preferably have knowledge and skills in the Leisure or a related industry in a small/medium sized enterprise. To hold a current NPLQ (National Pool Lifeguard Qualification) and Pool Plant Operators.
Personal
Among the personal characteristics sought the applicant:
- Will be able to gain acceptance and respect from clients and the teams involved.
- Will be able to build strong relationships with customers, clients and employees.
- Will be able to communicate at different levels of the organisation, both listen and direct.
- Will be able to meet the demands of the role by working additional hours when required.
- Will be able to demonstrate clear identification with all customer requirements.
- Will be able to maintain and be committed to good employee relations and deliver quality training.
- Will be able to perform recreation assistant duties when required.
DBS
The position of Duty Manager is classed as a regulated post and therefore requires a DBS Disclosure. Where the individual does not already hold a DBS Disclosure, it will be necessary for the post holder to be submitted for a DBS check.
We are proud to be Equal Opportunity Employers that are committed to inclusion and diversity. If you are interested in applying for this role, we suggest that you do so at the earliest opportunity to avoid disappointment. Please note that if you have not received correspondence within 21 days then please assume your application has been unsuccessful on this occasion.
Duty Manager employer: Legacy Leisure
Contact Detail:
Legacy Leisure Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Duty Manager
✨Tip Number 1
Familiarise yourself with the latest health and safety regulations relevant to leisure centres. Being knowledgeable about these standards will not only help you in the interview but also demonstrate your commitment to maintaining a safe environment for both staff and customers.
✨Tip Number 2
Showcase your ability to develop innovative leisure programmes by preparing examples of past initiatives you've been involved in. This could include any successful events or activities that increased participation or customer satisfaction, which will highlight your proactive approach.
✨Tip Number 3
Network with current or former employees of Legacy Leisure if possible. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach during the interview process.
✨Tip Number 4
Prepare to discuss your experience in managing teams and training staff. Highlight specific instances where you successfully led a team or improved employee relations, as this is crucial for the Duty Manager role.
We think you need these skills to ace Duty Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in leisure management or related fields. Emphasise any qualifications, such as the NPLQ or Pool Plant Operators, and showcase your ability to manage customer relations effectively.
Craft a Compelling Cover Letter: Write a cover letter that specifically addresses the key responsibilities of the Duty Manager role. Mention your passion for providing high-quality customer care and your commitment to health and safety standards.
Showcase Relevant Skills: In your application, clearly outline your skills in communication, team building, and leadership. Provide examples of how you've successfully managed teams or projects in previous roles.
Highlight Your Commitment to Training: Discuss your experience in staff training and development. Mention any specific training programmes you have implemented or participated in, as this aligns with the responsibilities of the Duty Manager position.
How to prepare for a job interview at Legacy Leisure
✨Showcase Your Customer Care Skills
As a Duty Manager, you'll need to demonstrate your ability to provide excellent customer service. Prepare examples of how you've handled customer complaints or improved customer satisfaction in previous roles.
✨Highlight Health and Safety Knowledge
Given the emphasis on health and safety in this role, be ready to discuss your understanding of relevant procedures and regulations. Mention any certifications you hold, such as the NPLQ, and how you've applied this knowledge in past positions.
✨Demonstrate Leadership Experience
The Duty Manager position requires strong leadership skills. Share experiences where you've successfully led a team, managed conflicts, or trained staff. This will show your capability to take charge and motivate others.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving abilities. Think about potential challenges you might face in the role and how you would address them, particularly regarding staffing, customer issues, or safety concerns.
