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- Tasks: Manage and coordinate scheduling for Fitness to Practise hearings with a focus on customer service.
- Company: Join a dynamic team within the Health and Care Professions Council (HCPC) dedicated to public protection.
- Benefits: Enjoy a supportive work environment with opportunities for professional growth and development.
- Why this job: Be part of a meaningful process that impacts lives while honing your organisational and communication skills.
- Qualifications: Strong customer service skills and the ability to manage complex schedules under pressure are essential.
- Other info: Applications require a supporting statement; assessment included in the interview process.
The predicted salary is between 28800 - 43200 £ per year.
We have an amazing opportunity for an individual with strong customer service skills to join our Scheduling Team as a Scheduling Officer.
Purpose and Main Duties
Working in the Fitness to Practise Department, you will be responsible for managing and coordinating the timely and efficient scheduling of Fitness to Practise hearings in accordance with HCPC processes and legislative requirements. You will also be managing a varied and complex mix of allocated cases, ensuring that actions are prioritised in order of importance and urgency whilst ensuring that a high quality of customer service is provided to all HCPC stakeholders, both internal and external.
Some primary duties and responsibilities include:
- The scheduling and pre-hearing oversight of all Fitness to Practise hearings as required by the Health Professions Order 2001, adhering to listing targets that are scrutinised by Council and the Executive Leadership Team.
- Conducting assessments to identify and minimise potential risks to hearings and participants, ensuring that reasonable adjustments and special measures are in place to facilitate a fair hearing.
- Drafting and publishing allegations and hearing information on the HCPC website, ensuring that confidential and sensitive information are appropriately redacted, in line with the publications policy.
- Acting as the first point of contact with the HCPTS for witnesses, registrants and other stakeholders attending hearings, including those who may be distressed or vulnerable.
- Liaising with external lawyers, legal assessors, panel members, registrants, suppliers, union representatives and other relevant external bodies, providing guidance where necessary.
Candidate Requirements
You will have the ability to manage the scheduling of meetings in a tribunal style setting or similar plan and prioritise conflicting requirements under pressure to meet tight deadlines with minimal supervision. You will be able to demonstrate the ability to handle high-level administrative tasks, including diary management. You will also have the ability to deal with people from all levels and from a diverse range of backgrounds - including people who may be vulnerable - and to deal with issues sensitively and tactfully.
The successful candidates will also be able to demonstrate the ability to effectively manage and prioritise a varied mix of cases, ensuring that deadlines are met while maintaining a high standard of customer service with all stakeholders.
Closing Date: Friday 4 July 2025 (All vacancies will close at 1pm)
Interview Date: Week commencing 21st July 2025
Application information: Please submit a supporting statement along with your CV. Applications without a supporting statement will not be reviewed. There will also be an assessment along with the interview.
Further information on this role is detailed in the Job Description and Person Specification.
Scheduling Officer employer: The Health and Care Professions Council (HCPC)
Contact Detail:
The Health and Care Professions Council (HCPC) Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Scheduling Officer
✨Tip Number 1
Familiarise yourself with the Health Professions Order 2001 and the HCPC processes. Understanding these regulations will not only help you in the interview but also demonstrate your commitment to the role and its responsibilities.
✨Tip Number 2
Practice your customer service skills by engaging in role-play scenarios. Since you'll be dealing with a diverse range of stakeholders, being able to handle sensitive situations with empathy and professionalism is crucial.
✨Tip Number 3
Prepare for the assessment by reviewing common scheduling challenges in a tribunal setting. Think about how you would prioritise conflicting requirements and manage tight deadlines, as this will likely be a focus during your evaluation.
✨Tip Number 4
Network with current or former Scheduling Officers if possible. They can provide insights into the day-to-day responsibilities and expectations of the role, which can help you tailor your approach during the interview.
We think you need these skills to ace Scheduling Officer
Some tips for your application 🫡
Understand the Role: Before applying, make sure to thoroughly read the job description and person specification. Understand the key responsibilities and requirements of the Scheduling Officer position to tailor your application accordingly.
Craft a Strong Supporting Statement: Your supporting statement is crucial. Highlight your customer service skills and experience in managing complex schedules. Use specific examples that demonstrate your ability to handle high-pressure situations and prioritise tasks effectively.
Tailor Your CV: Ensure your CV reflects relevant experience and skills that align with the job requirements. Focus on administrative tasks, diary management, and any experience dealing with diverse stakeholders, especially in sensitive situations.
Proofread Your Application: Before submitting, carefully proofread your supporting statement and CV for any errors or typos. A polished application shows attention to detail, which is essential for the Scheduling Officer role.
How to prepare for a job interview at The Health and Care Professions Council (HCPC)
✨Showcase Your Customer Service Skills
As a Scheduling Officer, strong customer service skills are crucial. Be prepared to share examples of how you've successfully handled customer interactions, especially in challenging situations. Highlight your ability to remain calm and supportive, particularly when dealing with distressed or vulnerable individuals.
✨Demonstrate Your Organisational Abilities
This role requires excellent organisational skills, so be ready to discuss your experience with managing multiple tasks and prioritising effectively. You might want to prepare a scenario where you successfully managed conflicting deadlines or schedules, showcasing your ability to work under pressure.
✨Familiarise Yourself with Relevant Legislation
Understanding the Health Professions Order 2001 and other relevant legislation is key for this position. Take some time to research these regulations and be prepared to discuss how they impact the scheduling process. This will show your commitment to compliance and attention to detail.
✨Prepare for the Assessment
Since there will be an assessment alongside the interview, make sure you're ready for it. Review any relevant skills or knowledge areas that may be tested, such as case management or scheduling software. Practising sample scenarios can help you feel more confident and prepared.
