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- Tasks: Provide 3rd Line support for imaging applications and troubleshoot complex issues.
- Company: Join a leading organisation in healthcare IT, focused on innovative imaging solutions.
- Benefits: Enjoy 90% remote work, competitive salary, and opportunities for professional growth.
- Why this job: Be part of a dynamic team making a real impact in healthcare technology.
- Qualifications: 2+ years experience in IT support, knowledge of PACS/RIS systems, and ITIL certification required.
- Other info: Occasional travel to sites may be necessary.
The predicted salary is between 28000 - 42000 £ per year.
Location: The role will be 90% remote with occasional travel to sites.
Salary: up to £35,000.
As the Application Support Specialist, you will provide 3rd Line support for imaging applications/systems where expertise and knowledge are needed to resolve more complex issues or troubleshooting where 2nd line are not able to resolve.
For this role, you must have previous experience in supporting PACS/RIS systems.
Skills we are looking for:
- You have strong experience in supporting clinically facing IT applications within large organisations.
- You have good (2+ years) experience in service delivery of the IT environment and building 3rd party supplier relations.
- You have experience in supporting Imaging applications such as PACS / VNA and other image processing solutions.
- You have good knowledge of DICOM, HL7 and imaging workflows.
- You should have ITIL certification.
- You should be proficient in the use of Microsoft Office tools (Word, Excel, and PowerPoint), service desk management systems and analytical tools (specifically experience using SQL scripting).
If you are interested and looking for your next role, please apply with a copy of your CV and we will be in touch shortly.
Application Support Specialist - Imaging employer: Investigo Limited
Contact Detail:
Investigo Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Application Support Specialist - Imaging
✨Tip Number 1
Familiarise yourself with the specific imaging applications mentioned in the job description, such as PACS and VNA. Having a solid understanding of these systems will not only boost your confidence but also demonstrate your commitment to the role during any discussions.
✨Tip Number 2
Brush up on your knowledge of DICOM and HL7 standards, as well as imaging workflows. Being able to speak fluently about these topics will set you apart from other candidates and show that you have the technical expertise required for the position.
✨Tip Number 3
Network with professionals in the imaging support field, especially those who have experience with 3rd line support. Engaging in conversations or joining relevant online forums can provide insights and tips that could be beneficial during the interview process.
✨Tip Number 4
Prepare to discuss your experience with service delivery and supplier relations. Be ready to share specific examples of how you've successfully managed these aspects in previous roles, as this will highlight your suitability for the position.
We think you need these skills to ace Application Support Specialist - Imaging
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with PACS/RIS systems and any relevant ITIL certification. Emphasise your skills in supporting clinically facing IT applications and your familiarity with DICOM and HL7.
Craft a Strong Cover Letter: In your cover letter, explain why you are a great fit for the Application Support Specialist role. Mention specific examples of how you've resolved complex issues in imaging applications and your experience in service delivery.
Showcase Technical Skills: Clearly outline your technical skills, especially your proficiency in Microsoft Office tools and SQL scripting. This will demonstrate your capability to handle the analytical aspects of the role.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any errors. A polished application reflects your attention to detail, which is crucial for a support role.
How to prepare for a job interview at Investigo Limited
✨Showcase Your Technical Expertise
Be prepared to discuss your experience with PACS/RIS systems in detail. Highlight specific challenges you've faced and how you resolved them, as this will demonstrate your ability to handle complex issues that may arise in the role.
✨Familiarise Yourself with DICOM and HL7
Since knowledge of DICOM and HL7 is crucial for this position, brush up on these standards before the interview. Be ready to explain how you've applied this knowledge in previous roles, as it will show your understanding of imaging workflows.
✨Emphasise Service Delivery Experience
Discuss your experience in service delivery within IT environments. Provide examples of how you've built relationships with third-party suppliers and how this has positively impacted service quality, as this is a key aspect of the role.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving skills. Think of past situations where you had to troubleshoot an issue or improve a process, and be ready to walk the interviewer through your thought process and actions.
