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- Tasks: Join us as a Customer Service Advisor, handling orders and ensuring top-notch customer support.
- Company: Proactive Global is a leading recruitment agency in automation, manufacturing, and robotics sectors.
- Benefits: Enjoy a competitive salary, diverse work culture, and opportunities for career growth.
- Why this job: Be part of a rapidly growing company and make a real impact on customer satisfaction.
- Qualifications: Experience in customer service, strong communication skills, and proficiency in MS Office required.
- Other info: Apply now to join a team that values equality and diversity!
The predicted salary is between 28000 - 32000 £ per year.
Are you an outgoing and confident person looking to expand your Customer Service skills? Call us now on (phone number removed)! Benefits: * 28 days holiday entitlement * Free on-site parking * Pension * Full time, 40 hours per week Working any 5 over 7 days, 9am-7pm. Own transport is required as as no public transport links on a Sunday. This is a full time, office based role that\’s looking for someone wanting a long-term, permanent position within a fantastic company where hard work is rewarded. As a Customer Service Advisor, you will be the first point of contact for customers, so must be able to communicate effectively with them and be able to understand their needs in order to efficiently support them. Responsibilities: * Dealing with customer complaints and enquiries. * Effectively resolve any issues and provide solutions to the customer. * Liasing via telephone and email. * Updating systems with notes and action points. * Manage complaints and prevent escalations. * Liase with various parts of the business. Experience: * Experience in a similar role is advantageous. * Key skills in Microsoft packages (Outlook & Teams) * Excellent attention to detail and communication skills (both written and verbal). * Ability to work under your own initiative. * Good attendance and time management skills. If you are a sociable, driven person and feel you could be a great asset to the team, please call us on (phone number removed) or hit apply below! We are also recruiting for Customer Service Advisors, Call Centre Agent and Receptionists. Contact us today to explore exciting opportunities! Job Types: Full-time, Permanent, Temp to perm Pay: £13.10 per hour Benefits: * Canteen * Company pension * Free parking * On-site parking Schedule: * 8 hour shift * Day shift * Weekend availability Work Location: In person
Customer Service Advisor employer: Frontline Recruitment Group
Contact Detail:
Frontline Recruitment Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor
✨Tip Number 1
Familiarize yourself with the ERP system mentioned in the job description, specifically QX. Understanding how to navigate and utilize this software will give you a significant advantage during the interview process.
✨Tip Number 2
Brush up on your communication skills, especially over the phone. Since the role requires confident interaction with customers, practicing clear and concise responses can help you stand out.
✨Tip Number 3
Research the manufacturing and production industry to understand common challenges and customer needs. This knowledge will allow you to engage more effectively during discussions about the role.
✨Tip Number 4
Prepare examples from your past experiences that demonstrate your commitment to exceptional customer service. Being able to share specific instances where you went above and beyond will resonate well with the hiring team.
We think you need these skills to ace Customer Service Advisor
Some tips for your application 🫡
Understand the Role: Take the time to thoroughly read the job description for the Customer Service Advisor position. Make sure you understand the key responsibilities and required skills, as this will help you tailor your application.
Tailor Your CV: Customize your CV to highlight relevant experience in customer service, particularly in a manufacturing environment. Emphasize your communication skills, computer literacy, and any experience with ERP systems.
Craft a Strong Cover Letter: Write a cover letter that showcases your passion for customer service and your ability to handle multiple tasks. Mention specific examples from your past experiences that demonstrate your commitment to providing exceptional service.
Proofread Your Application: Before submitting your application, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Frontline Recruitment Group
✨Show Your Customer Service Skills
Be prepared to discuss your previous experience in customer service roles. Highlight specific examples where you went above and beyond to meet customer needs, as this will demonstrate your commitment to exceptional service.
✨Familiarize Yourself with ERP Systems
Since the role involves processing orders through an ERP system, it’s beneficial to familiarize yourself with QX or similar systems. If you have experience with any ERP software, be ready to talk about how you used it to improve efficiency.
✨Demonstrate Strong Communication Skills
Practice articulating your thoughts clearly and confidently. Since the job requires answering calls and responding to emails, showcasing your communication skills during the interview will be crucial.
✨Prepare Questions About the Company
Show your interest in the company by preparing thoughtful questions. Ask about their approach to customer service, how they handle stock shortages, or what tools they use for communication within the team.
