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- Tasks: Lead a team, manage incidents, and ensure service improvements.
- Company: Join a key client in the tech sector focused on cross-domain services.
- Benefits: Competitive pay, flexible contract options, and opportunities for career growth.
- Why this job: Work on exciting projects with a dynamic team and make a real impact.
- Qualifications: Must have active UK*C DV Clearance and experience in managed services.
- Other info: Open to both contractors and permanent employees.
The predicted salary is between 56000 - 84000 £ per year.
Location: Cheltenham
Contract (Outside IR35): £500 to £600 per day
Permanent: £70k to £90k per annum
We are partnering with a key client who is seeking a Service Delivery Manager to oversee their Cross Domain Service. Our client is open to both contractor and permanent employee for this role. Due to the exciting nature of the role and the projects you will be working on, you must hold an active UK*C DV Clearance to be eligible.
Key Responsibilities:
- Lead a team of engineers supporting the cross-domain system.
- Oversee incident management and problem resolution.
- Ensure timely delivery of updates and continuous service improvement.
- Provide regular service reports and monitor SLA/KPI adherence.
- Act as an escalation point for customers and support project delivery.
Key Skills:
- Experience in managed service provision to public sector clients.
- Strong communication skills (written and verbal).
- Familiarity with ITSM frameworks (ITIL, ISO 20000) and SIAM.
eDV Service Delivery Manager employer: iO Associates
Contact Detail:
iO Associates Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land eDV Service Delivery Manager
✨Tip Number 1
Make sure to network with professionals in the public sector and IT service management. Attend relevant industry events or webinars where you can meet potential colleagues or clients who might provide insights into the role and the company culture.
✨Tip Number 2
Familiarise yourself with the specific requirements of UK*C DV Clearance. Understanding the clearance process and its implications will not only prepare you for discussions but also demonstrate your commitment to the role.
✨Tip Number 3
Brush up on your knowledge of ITSM frameworks like ITIL and ISO 20000. Being able to discuss these frameworks confidently during interviews will show that you are well-prepared and knowledgeable about the standards expected in service delivery.
✨Tip Number 4
Prepare examples from your past experience that highlight your ability to lead teams and manage incidents effectively. Having specific scenarios ready will help you illustrate your skills and how they align with the responsibilities of the Service Delivery Manager role.
We think you need these skills to ace eDV Service Delivery Manager
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to grasp the key responsibilities and skills required for the eDV Service Delivery Manager position. Tailor your application to highlight your relevant experience in managed service provision and ITSM frameworks.
Highlight Relevant Experience: In your CV and cover letter, emphasise your experience leading teams, managing incidents, and ensuring service delivery. Use specific examples that demonstrate your ability to meet SLAs and KPIs, as well as your communication skills.
Showcase Your Clearance: Since an active UK*C DV Clearance is mandatory, make sure to mention this prominently in your application. This will show that you meet one of the essential criteria right from the start.
Craft a Strong Cover Letter: Write a compelling cover letter that not only summarises your qualifications but also expresses your enthusiasm for the role. Discuss how your background aligns with the company's goals and the exciting projects they are undertaking.
How to prepare for a job interview at iO Associates
✨Showcase Your Leadership Skills
As a Service Delivery Manager, you'll be leading a team of engineers. Be prepared to discuss your leadership style and provide examples of how you've successfully managed teams in the past.
✨Demonstrate Your Problem-Solving Abilities
Incident management and problem resolution are key responsibilities. Think of specific instances where you've resolved complex issues and be ready to share these experiences during the interview.
✨Familiarise Yourself with ITSM Frameworks
Since familiarity with ITIL and ISO 20000 is important, brush up on these frameworks. Be ready to discuss how you've applied these principles in previous roles to improve service delivery.
✨Prepare for Scenario-Based Questions
Expect questions that assess your ability to handle real-world situations. Prepare scenarios related to SLA/KPI adherence and customer escalation to demonstrate your critical thinking and communication skills.
