Senior UX Researcher

Lead User Researcher (Contract – 6 Months)

📍HYDRID LONDON 1-2 DAYS PER WEEK

💰 £500-550pd INSIDE

🏁 START IN 2 WEEKS

Our banking client is looking for an experienced and proactive Lead User Researcher. This is a mid–senior level role for someone who thrives in a design-led environment and knows how to use research to shape meaningful, evidence-based decisions.

You’ll play a key role in embedding user-centred thinking across multiple initiatives, working closely with designers and senior stakeholders to influence both design and business outcomes.

What you’ll be doing

• Lead and deliver end-to-end user research across multiple initiatives, balancing priorities efficiently.
• Plan, conduct and analyse usability testing (moderated and unmoderated), alongside a range of qualitative and quantitative research methods.
• Partner closely with designers and cross-functional teams to ensure research directly informs and shapes the design process.
• Clearly communicate insights and recommendations to influence business and design decisions.
• Champion and apply user research best practices across the organisation, ensuring decisions are underpinned by strong evidence.
• Confidently challenge assumptions and the status quo, embedding user-centred thinking in strategy and delivery.
• Engage in strategic conversations with business and design leadership to help shape direction and product outcomes.
• Operate independently from scoping through to delivery, with accountability for research quality, impact and outcomes.

What we’re looking for

• Proven experience as a User Researcher in a design-led environment.
• Strong understanding of design processes, ways of working, and how research supports effective decision-making.
• Confidence working with senior stakeholders and influencing at a strategic level.
• Comfortable managing multiple streams of work while maintaining high research standards.
• A collaborative mindset, paired with the ability to work autonomously.

Why?

At the bank, you’ll work on complex, meaningful problems at scale, with the opportunity to influence products and services used by millions of customers worldwide.

👉 Apply now if you’re a strategic, impact-driven User Researcher ready to lead and shape outcomes.

At Pixelated People, we don’t just do inclusion and diversity. We embrace people that have different opinions, perspectives and personalities. Because we believe that by seeing the world from all sorts of angles, we can make life better for all the people who live in it. So we want you to know that the things that make you, you — like your age, ability, background and identity — are things that we celebrate and support.