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- Tasks: Monitor customer outcomes and ensure compliance with regulatory standards.
- Company: Join a leading Lloyd's Syndicate focused on excellence and teamwork.
- Benefits: Enjoy flexible working patterns and a commitment to diversity and inclusion.
- Why this job: Be part of a dynamic team driving positive customer journeys and regulatory compliance.
- Qualifications: Experience in conduct and compliance within the insurance sector is essential.
- Other info: This is a permanent role based in the North of England.
The predicted salary is between 48000 - 72000 £ per year.
Location: North of England
Department: Underwriting / Underwriting Operations
Employee Status: Permanent
Reports to: Head of Underwriting Governance and Oversight
About the Role: We’re looking for a Conduct & Regulatory Oversight Manager to join a leading Lloyd's Syndicate. This key role reports to the Head of Underwriting Governance and Oversight and involves working closely with various stakeholders across the business to ensure good customer outcomes and adherence to regulatory standards. In this role, you’ll define and monitor customer outcomes, implement management information (MI) reporting, and support the team in compliance and product governance. You’ll also be pivotal in ensuring that the Syndicate meets its regulatory obligations while driving continuous improvement in customer journeys.
What you’ll do:
- Define and monitor good customer outcomes across all business channels (Direct, Broker, Accountant, and Partnerships)
- Set in place MI reporting to evidence good customer outcomes
- Provide 1st line support for conduct and regulatory matters, working alongside 2nd line support
- Support product governance and collaborate on the implementation of regulatory changes
- Review business proposals to ensure internal and external regulations are met and customer impact is considered
- Provide reporting and materials for senior committees, including the Conduct Oversight Group
- Collaborate with teams to drive high standards of conduct and manage the delivery of required actions
What you’ll bring:
- Experience in first line conduct and compliance within the insurance sector (carrier, MGA, or broker)
- Strong knowledge of the insurance regulatory framework
- Proven ability to interface with senior management and boards
- Excellent analytical, communication, and organisational skills
- Team-oriented with a track record of ownership and delivery
- Project management skills and the ability to manage multiple priorities
Why apply? Working within a Lloyd's Syndicate, you'll be part of a dynamic team that values empowering people, striving for excellence, and working together to achieve shared goals. We are committed to creating a diverse and inclusive workforce and offer flexible working patterns to support our employees' well-being.
Conduct & Regulatory Oversight Manager employer: Bruin
Contact Detail:
Bruin Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Conduct & Regulatory Oversight Manager
✨Tip Number 1
Familiarise yourself with the latest insurance regulatory frameworks and guidelines. This knowledge will not only help you in interviews but also demonstrate your commitment to compliance and customer outcomes.
✨Tip Number 2
Network with professionals in the insurance sector, especially those involved in conduct and regulatory oversight. Engaging with industry peers can provide insights into best practices and may even lead to referrals.
✨Tip Number 3
Prepare to discuss specific examples of how you've driven improvements in customer journeys or compliance in previous roles. Concrete examples will showcase your experience and problem-solving skills effectively.
✨Tip Number 4
Stay updated on current trends and challenges in the insurance industry, particularly those affecting customer outcomes and regulatory compliance. This will help you engage in meaningful conversations during interviews and show your proactive approach.
We think you need these skills to ace Conduct & Regulatory Oversight Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in conduct and compliance within the insurance sector. Emphasise your analytical skills and any project management experience that aligns with the role.
Craft a Strong Cover Letter: In your cover letter, explain why you are passionate about ensuring good customer outcomes and adherence to regulatory standards. Mention specific examples of how you've successfully managed compliance or improved customer journeys in previous roles.
Highlight Relevant Skills: Clearly outline your knowledge of the insurance regulatory framework and your ability to interface with senior management. Use bullet points to make these skills stand out for easy reading.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for this role.
How to prepare for a job interview at Bruin
✨Understand the Regulatory Landscape
Make sure you have a solid grasp of the insurance regulatory framework. Be prepared to discuss how your experience aligns with the regulations and how you can ensure compliance within the role.
✨Showcase Your Analytical Skills
As a Conduct & Regulatory Oversight Manager, analytical skills are crucial. Bring examples of how you've used data to drive customer outcomes or improve processes in previous roles.
✨Prepare for Stakeholder Interaction
This role involves working closely with various stakeholders. Think about past experiences where you've successfully collaborated with senior management or cross-functional teams, and be ready to share those stories.
✨Demonstrate Project Management Experience
Highlight your project management skills and ability to juggle multiple priorities. Prepare to discuss specific projects you've managed, focusing on your approach to ensuring timely delivery and quality outcomes.
