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For Companies At a Glance
- Tasks: Negotiate payment arrangements and manage client accounts in a supportive team environment.
- Company: Join Lowell, a company dedicated to making credit work better for everyone.
- Benefits: Enjoy hybrid working, a competitive salary, bonuses, and flexible benefits tailored to you.
- Why this job: Make a real impact while developing your career in a diverse and inclusive culture.
- Qualifications: Excellent communication skills and a knack for empathy; debt recovery experience is a plus.
- Other info: Work in a modern office with free parking and access to wellness programmes.
Contact Centre - Debt Collection Negotiator
Location: Leeds, Thorpe Park, Hybrid Working
Our working hours are between 09:00 and 18:30 Monday to Friday and we require one in three Saturdays, 09:00-13:00.
We are looking for a Debt Collection Negotiator to work with our clients, customers, and commercial customers to create and negotiate payment arrangements.
Working towards KPI's your key responsibilities will be:
- Answering inbound and making outbound calls to our clients.
- Gathering information from clients to ensure repayment offers are sustainable for the customer.
- Negotiating fairly to settle customers' accounts.
- Identifying and ensuring the fair treatment of customers in vulnerable situations.
- Reviewing, maintaining, accurately updating, and amending account records on the collection system.
- Manual case management via review list between inbound calls, requiring manual outbound calls to companies.
- Carrying out online checks to verify and validate company information including solvency status.
- Dealing with our clients' contact via email, SMS, and letter.
- Managing and forwarding of inbound email and SMS messages.
- Updating accounts and processing correspondence where there is a DMC acting.
- Fully complying with company processes and procedures.
To join us you'll need:
- Excellent listening skills with the ability to empathise.
- Time management and organisational skills.
- Superb interpersonal and communication skills including written.
- Ability to work successfully with others in a team environment.
- Proven ability to work using own initiative, without supervision.
- High personal and work standards, excellent attention to detail and accuracy.
- Debt recovery experience is preferred.
A mission that gives back:
You’ll also have lots of opportunities to make an impact on your personal development. At Lowell, we focus on helping our colleagues develop their careers and grow with us.
Our people are our strength, so we build strong teams thriving with diverse voices, and offer benefits that can keep our people strong.
That means:
- A starting salary of at least 23,540.00
- A discretionary annual bonus for a job well done, earning up to 10% of your annual salary.
- 3% flexible benefits; pick additional benefits or take as cash each month.
- We are committed to a hybrid working environment, where you will work in our Leeds office.
- Free parking when you are in the office and when working from home, you’ll be fully equipped with everything you’ll need to be successful.
- 28 days holiday plus public holidays with the option to purchase up to an additional 5 days.
- Life assurance.
- A fantastic culture with more little perks along the way including self-development opportunities, recognition awards, and on-site gym facilities.
- Wellbeing support and a programme of webinars and classes geared towards mindfulness.
Ready to share in our mission? Our people are our greatest asset. That means part of our mission is building a workplace where you can grow with us, and help us go on to make a difference, together.
Together, we go further - and it starts with you. So, if you’re interested in adding your voice to our fantastic team of people, take the first step and apply today.
Debt Collection Negotiator employer: Lowell Group
Contact Detail:
Lowell Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Debt Collection Negotiator
✨Tip Number 1
Familiarise yourself with the debt collection process and regulations. Understanding the legal framework and best practices will not only boost your confidence during interviews but also demonstrate your commitment to ethical practices in debt negotiation.
✨Tip Number 2
Practice your communication skills, especially active listening and empathy. Role-playing scenarios with friends or family can help you refine your ability to negotiate effectively and handle sensitive situations, which is crucial for this role.
✨Tip Number 3
Research common KPIs in debt collection roles and think about how you would meet or exceed them. Being able to discuss specific strategies or examples of how you've achieved targets in the past can set you apart from other candidates.
✨Tip Number 4
Network with professionals in the debt collection industry. Attend relevant events or join online forums to connect with others in the field. This can provide valuable insights and potentially lead to referrals that could help you land the job.
We think you need these skills to ace Debt Collection Negotiator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in debt collection or customer service. Emphasise skills like negotiation, communication, and time management that align with the job description.
Craft a Compelling Cover Letter: Write a cover letter that showcases your understanding of the role and the company. Mention specific examples of how you've successfully negotiated payment arrangements or handled difficult customer situations in the past.
Highlight Key Skills: In your application, focus on key skills mentioned in the job description, such as empathy, attention to detail, and the ability to work independently. Use concrete examples to demonstrate these skills.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for this role.
How to prepare for a job interview at Lowell Group
✨Showcase Your Listening Skills
As a Debt Collection Negotiator, excellent listening skills are crucial. During the interview, demonstrate your ability to listen actively by responding thoughtfully to questions and showing empathy towards hypothetical customer situations.
✨Prepare for Role-Play Scenarios
Expect to engage in role-play during the interview to simulate negotiation scenarios. Practice how you would handle difficult conversations and negotiate payment arrangements, as this will showcase your interpersonal skills and ability to think on your feet.
✨Highlight Your Time Management Abilities
Discuss your time management strategies and how you prioritise tasks. Given the nature of the role, being able to manage multiple calls and cases efficiently is key, so be ready to provide examples from your past experiences.
✨Familiarise Yourself with Company Values
Research the company’s mission and values before the interview. Be prepared to discuss how your personal values align with theirs, especially regarding fair treatment of customers and supporting those in vulnerable situations.
