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For Companies At a Glance
- Tasks: Provide top-notch technical support and customer service for network operations.
- Company: Join a leading communications company with a global reach.
- Benefits: Enjoy a competitive salary, shift allowance, generous holiday, and comprehensive health benefits.
- Why this job: Be part of a dynamic team, learn continuously, and make a real impact in tech support.
- Qualifications: Experience in customer service, networking, and technical engineering is essential.
- Other info: Shift-based role with 12-hour shifts on a 4 on 4 off rota.
Redhill, Surrey
Candidates must be eligible for SC Clearance.
£32,000 per year + £3.5K (Shift-Allowance)
25 days holiday plus Bank Holidays, Bonus, Pension, Life Insurance, Medical Insurance, etc.
The Opportunity:
My client is a communications company and they are currently looking for a Technical Support Engineer to work within their Network Operations team. This role is a shift-based role and will consist of 12-hour shifts on a 4 on 4 off shift rota basis, so you must be willing to work shifts.
In this role, you will provide first-class Customer Service and Technical Support covering both network infrastructure and customer-facing equipment. You will also be covering IT, Networks, Firewalls, Satellite antenna systems, and web traffic filtering rules. You will monitor, operate, and maintain the internal systems and databases within the Global Customer Support Centre, ensuring proactive management of processes and procedures for the benefit of other team members and their customers.
Skills and Experience:
- Possess a keen commercial awareness with the ability to work on your own initiative and unsupervised.
- Be a key element of Technical Support as part of a global team, assisting in the training and mentoring for the shift, aiding the Team Lead in directing the 1st and 2nd line support teams in dealing with customer queries quickly and effectively.
- Be a committed and pro-active Shift Engineer within the Support Team delivering service for my client's global customer base across the complete technical portfolio, 24 hours/365 days a year.
- Ability and willingness to continuously learn and support new systems and services.
- Ability to absorb and quickly gain and retain knowledge of products and services offered by the client and to fault find and explain over the telephone how products work.
- Excellent customer service skills and ability to interact with customers both on the phone and in meetings.
- Customer Service / Network Operations experience.
- Technical Engineering experience.
- Previous experience working with the MOD is desirable.
- Inmarsat and/or VSAT operational, service or technical experience.
- In-depth technical knowledge of at least some of the following customer equipment or management systems such as Starlink VSAT and Inmarsat is desirable.
- Practical experience of IP networking (CCNA/JNCIA etc.) is highly desirable.
Please contact John Noonan here at ISR to learn more about our exciting client based in Redhill, Surrey and their ongoing growth plans.
Technical Support Engineer (NOC) employer: ISR RECRUITMENT LIMITED
Contact Detail:
ISR RECRUITMENT LIMITED Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Support Engineer (NOC)
✨Tip Number 1
Familiarise yourself with the specific technologies mentioned in the job description, such as IP networking and VSAT systems. This will not only help you during interviews but also demonstrate your genuine interest in the role.
✨Tip Number 2
Network with current or former employees of the company on platforms like LinkedIn. They can provide valuable insights into the company culture and the expectations for the Technical Support Engineer role.
✨Tip Number 3
Prepare to discuss your customer service experience in detail. Since this role emphasises excellent customer interaction, think of specific examples where you successfully resolved technical issues for customers.
✨Tip Number 4
Be ready to showcase your ability to learn quickly and adapt to new systems. Highlight any past experiences where you had to pick up new technologies or processes rapidly, as this is crucial for the shift-based nature of the role.
We think you need these skills to ace Technical Support Engineer (NOC)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in technical support, customer service, and network operations. Emphasise any specific skills related to IP networking, firewalls, and satellite systems that align with the job description.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention your willingness to work shifts and your ability to learn new systems quickly. Use specific examples from your past experience to demonstrate your problem-solving skills.
Highlight Relevant Certifications: If you have certifications like CCNA or JNCIA, make sure to include them prominently in your application. These qualifications are highly desirable for this position and can set you apart from other candidates.
Showcase Customer Service Skills: Since excellent customer service is crucial for this role, provide examples of how you've successfully interacted with customers in previous positions. Highlight any experience you have in training or mentoring others, as this is also a key aspect of the job.
How to prepare for a job interview at ISR RECRUITMENT LIMITED
✨Understand the Role
Make sure you thoroughly understand the responsibilities of a Technical Support Engineer in a Network Operations Centre. Familiarise yourself with the specific technologies mentioned in the job description, such as IP networking, firewalls, and satellite systems.
✨Showcase Customer Service Skills
Since this role heavily involves customer interaction, prepare examples that demonstrate your excellent customer service skills. Think of situations where you resolved customer issues effectively or went above and beyond to assist them.
✨Demonstrate Technical Knowledge
Be ready to discuss your technical experience, especially with relevant systems like Inmarsat or VSAT. If you have certifications like CCNA or JNCIA, mention them and be prepared to explain how they apply to the role.
✨Prepare for Shift Work Discussion
As this position requires shift work, be prepared to discuss your flexibility and willingness to work 12-hour shifts. Highlight any previous experience with shift work and how you managed your time effectively.
