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- Tasks: Manage files, chase payments, and support clients in a fast-paced environment.
- Company: Join Slater and Gordon, a leading consumer law firm focused on accessible legal services.
- Benefits: Enjoy hybrid working, 25 days holiday, health cash plan, and more perks!
- Why this job: Be part of a diverse team that values innovation and client service excellence.
- Qualifications: Strong IT skills, attention to detail, and a can-do attitude are essential.
- Other info: Comprehensive training provided; no experience required in every area.
The predicted salary is between 28800 - 43200 £ per year.
Do you have excellent customer service skills? Can you engage with third parties, build working relationships and have strong communication skills? Do you have strong Microsoft Excel skills and have previous experience working with figures? If so, then we may have the perfect role for you! We are looking for a Costs Recovery Handler to work in our Costs team in Liverpool. You will be responsible for managing files once damages have been settled by identifying debt/payments and making various payments out to clients/medical agencies and third parties and also chasing monies owed. This is an exciting opportunity for someone with finance or legal knowledge, to join a leading Law firm.
Responsibilities to include:
- Proactively chase TP insurers/Solicitors for agreed Damages & Costs
- Negotiate disputed costs on Fast Track Fixed recoverable cost cases and litigate when required
- Identify cheques and BACS payments received on a daily basis & ensure the relevant approval steps are run so payments can be banked and Costs transferred.
- Arrange payments to Clients & Rehab Providers
- Liaise with fee earning colleagues in order to review debt; identify solutions and suggest strategies to improve cash collection
- Answer client telephone calls, and provide information on procedures or policies relating to queries
- Effectively manage own caseload
- Ensure financial targets are met
- Manage and support the development of team members, promoting continuous learning and improvement of skills as part of normal duties
Applications will be considered from strong candidates who do not have experience in every area above as we have a comprehensive training programme in place.
About You:
- Good IT skills including Microsoft Word and Outlook
- Knowledge of Excel functions such as spreadsheet creation; formatting and simple formula creation
- Excellent attention to detail
- Good organisational and prioritisation skills
- Works well in a fast-paced environment
- Hands-on, with a “can-do” attitude, demonstrating drive, discipline, patience and flexibility
- Genuine enthusiasm for providing a high standard of client service and an ability to promote a positive attitude.
What we offer in return:
- Flexible agile working environment
- Competitive salary and benefits package including:
- Hybrid working – must live a reasonable distance to commute to the office
- 25 days holiday allowance plus the option to purchase an extra 5 days
- Pension scheme
- Health cash plan
- Life assurance
- Income protection insurance
- Cycle to work scheme
- Eyecare vouchers
- …and many more!
Slater and Gordon also support and encourage you with developing your career with an award-winning law firm.
Case Handler employer: Slater and Gordon Lawyers (UK)
Contact Detail:
Slater and Gordon Lawyers (UK) Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Case Handler
✨Tip Number 1
Familiarise yourself with the specific responsibilities of a Case Handler at Slater and Gordon. Understanding the nuances of managing files, negotiating costs, and liaising with third parties will help you demonstrate your knowledge during any discussions.
✨Tip Number 2
Showcase your customer service skills by preparing examples of how you've successfully engaged with clients or third parties in previous roles. This will highlight your ability to build relationships, which is crucial for this position.
✨Tip Number 3
Brush up on your Microsoft Excel skills, particularly in creating spreadsheets and using basic formulas. Being able to discuss your proficiency in these areas will set you apart, as they are essential for managing financial data effectively.
✨Tip Number 4
Research Slater and Gordon's company values and culture. Be prepared to discuss how your personal values align with theirs, especially regarding client service and teamwork, as this will show that you're a good fit for their team.
We think you need these skills to ace Case Handler
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your customer service skills, experience with figures, and any relevant finance or legal knowledge. Use specific examples to demonstrate how you've successfully managed similar tasks in the past.
Craft a Strong Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention how your skills align with their values, particularly your ability to provide high-quality client service and work well in a team.
Highlight IT Skills: Since the role requires strong Microsoft Excel skills, be sure to mention your proficiency with Excel functions, spreadsheet creation, and any relevant software experience. Provide examples of how you've used these skills in previous roles.
Showcase Your Communication Skills: Emphasise your strong communication abilities in both your CV and cover letter. Provide examples of how you've effectively engaged with clients or third parties, and how you’ve resolved disputes or managed relationships.
How to prepare for a job interview at Slater and Gordon Lawyers (UK)
✨Showcase Your Customer Service Skills
Since the role requires excellent customer service skills, be prepared to share specific examples of how you've successfully handled customer queries or complaints in the past. Highlight your ability to engage with clients and third parties effectively.
✨Demonstrate Your Excel Proficiency
As strong Microsoft Excel skills are essential for this position, consider discussing your experience with spreadsheet creation, formatting, and using formulas. You might even want to mention any specific projects where you utilised these skills to manage data effectively.
✨Emphasise Your Attention to Detail
Attention to detail is crucial in a role that involves managing financial transactions. Prepare to discuss how you ensure accuracy in your work, perhaps by sharing a situation where your attention to detail made a significant difference in the outcome.
✨Align with Company Values
Familiarise yourself with Slater and Gordon's company values and think about how your personal values align with theirs. Be ready to provide examples of how you've demonstrated similar behaviours in previous roles, such as taking ownership of tasks or promoting a positive team environment.
