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- Tasks: Support project readiness and ensure smooth operational changes for customer satisfaction.
- Company: Join Diligenta, a leading Life and Pensions Administration Service provider focused on customer service.
- Benefits: Enjoy 33 days off, bonuses, career development, and wellness programmes.
- Why this job: Be part of a positive culture that values change and development while making a real impact.
- Qualifications: Ideal candidates should have knowledge of operations, project management, and strong communication skills.
- Other info: Flexible recruitment process to accommodate all applicants.
The predicted salary is between 36000 - 60000 £ per year.
Who are Diligenta? Diligenta's vision is to be acknowledged as Best in-class Platform based Life and Pensions Administration Service provider. Customer service is at the heart of everything we do, and our aim is to transform our clients' operations. A business that has been described as 'home' by existing employees, we drive a culture that is founded on positive change and development.
Summary of the role
Due to internal progression, we are currently looking for a Business Readiness Specialist who will be working with the Readiness Manager to look after the engagement and preparation of the operation (Voice, Back Office and Complaints) to accept changes and maintain service levels. This role is responsible for ensuring the facts and details are correct so that the project deliverables will meet the needs of the stakeholders, legislation, and standards, enabling good outcomes for customers.
What you'll be doing
- Understanding and developing project aims and scope to work as a Business Readiness subject matter expert in Tandem with Business Analyst and PM.
- Liaising with Operations to ensure projects meet operational requirements.
- Designing comms to effectively communicate change to stakeholders.
- Working collaboratively with the training team to ensure training material is designed to enable Agents to understand and embed the change.
- Managing delivery documentation such as Action Logs, Timelines and Risk Management.
- Being the voice of the customer and colleagues to ensure we deliver change for the right reason.
- Supporting the deployment of new systems, processes and applications to confirm if these are fit for purpose.
- Helping with the development of Q&A docs to support any event mailings.
- Ensuring any changes that are being delivered create good customer outcomes and do not cause customer harm.
What we're looking for
- Ideally have a good understanding of our operations and systems.
- Some knowledge of Project Management or Delivery.
- Knowledge of Life, Pensions & Investment (LPI) products and FCA regulations.
- Ideally have change management experience.
- Happy to meet new people and speak with them about their work.
- Able to use Microsoft Excel, Teams, PowerPoint & Word.
- Organise your workload based on prioritisation and adapt to changes in priority.
Benefits
- 33 days including Bank Holidays
- Eligibility for an annual discretionary bonus scheme
- Personal and career development opportunities to progress your aspirations within the company as well as through our global parent company (Tata Consultancy Services)
- Access to Perks at Work (an online discounted shopping platform) saving you money on a wide range of goods and services, including your weekly food shop, holidays and electrical goods
- Cycle to Work Scheme & Interest free Season Ticket loans
- A companywide Wellbeing programme, including an Employee Assistance Programme and other benefits/resources to support your mental/physical and financial wellbeing
- A comprehensive set of Moments that Matter policies, such as Carer's Leave, Foster Leave and Retirement Leave
- A contributory company pension scheme where we match your contributions up to 6%, Group Life Assurance ('Death in Service') & Group Income Protection
If you need any help or adjustments for any stage within the recruitment process due to health, disability, or any other reason, please let us know. Ready to take the next step in your career? Apply today and become part of our innovative team!
Business Readiness Specialist employer: Sanderson Recruitment Plc
Contact Detail:
Sanderson Recruitment Plc Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Business Readiness Specialist
✨Tip Number 1
Familiarise yourself with Diligenta's operations and systems. Understanding how they function will not only help you in interviews but also demonstrate your genuine interest in the role.
✨Tip Number 2
Network with current employees or professionals in the Life, Pensions & Investment sector. Engaging in conversations can provide insights into the company culture and expectations, which can be invaluable during your application process.
✨Tip Number 3
Brush up on your project management skills and knowledge of FCA regulations. Being able to discuss these topics confidently will set you apart as a candidate who is prepared and knowledgeable.
✨Tip Number 4
Prepare to showcase your change management experience. Think of specific examples where you've successfully managed change, as this will resonate well with the responsibilities of the Business Readiness Specialist role.
We think you need these skills to ace Business Readiness Specialist
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities and requirements of the Business Readiness Specialist position. Tailor your application to highlight relevant experience and skills that align with the job description.
Craft a Tailored CV: Create a CV that specifically addresses the skills and experiences mentioned in the job description. Emphasise your knowledge of Life, Pensions & Investment products, as well as any change management experience you have.
Write a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Discuss how your background makes you a suitable candidate and provide examples of how you've successfully managed change or projects in the past.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for the Business Readiness Specialist role.
How to prepare for a job interview at Sanderson Recruitment Plc
✨Understand the Role
Make sure you have a clear understanding of what a Business Readiness Specialist does. Familiarise yourself with the key responsibilities mentioned in the job description, such as liaising with operations and managing delivery documentation.
✨Showcase Your Knowledge
Demonstrate your knowledge of Life, Pensions & Investment products and FCA regulations during the interview. This will show that you are well-prepared and understand the industry context in which Diligenta operates.
✨Prepare for Change Management Questions
Since change management experience is ideal for this role, be ready to discuss any relevant experiences you have had. Think of specific examples where you successfully managed change or contributed to a project that involved significant transitions.
✨Engage with the Interviewers
Diligenta values customer service and collaboration, so be prepared to engage actively with your interviewers. Ask insightful questions about their operations and express your enthusiasm for working with different teams to drive positive change.
