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- Tasks: Manage calls and support the facilities manager in a dynamic office environment.
- Company: Join a top global firm located in stunning Mayfair, close to transport links.
- Benefits: Enjoy 25 days holiday, bonus, pension, healthcare, and free daily lunch.
- Why this job: Be part of a friendly team in a varied role with great long-term prospects.
- Qualifications: Customer service experience is key; familiarity with Microsoft Office is required.
- Other info: Opportunity to train staff and act as relief receptionist when needed.
The predicted salary is between 25000 - 35000 £ per year.
Mayfair based global firm. £30K- 35K plus benefits and bonus. Mon-Friday. Fantastic long term and varied role working for a super friendly team. Daily lunch provided.
Top global company, based in stunning Mayfair offices, close to Green Park or Bond Street stations, are looking for a Switchboard Operator to manage the efficient day-to-day operation of the Cisco Screen Based Switchboard and supporting the facilities Manager with a number of tasks.
Responsibilities include:
- Operate the screen-based telephone switchboard (Cisco Call Manager) ensuring calls are answered expediently and processed accordingly.
- Take messages for staff and ensure that these are passed on accurately and expediently.
- Provide training of the telephone system, as required, to members of staff.
- Control of stationery stocks and replenishment as appropriate.
- Analyse the monthly stationery invoice reporting any errors as appropriate.
- Office Machinery fault reporting and monitoring.
- Ordering of Janitorial Supplies and maintenance thereof.
- Act as relief Receptionist as necessary (normally during the lunch window and covering periods of holiday and sickness).
- The distribution, collection and preparation for dispatch of post in the absence of the nominated individual.
- Act as Fire Marshal in the absence of the Receptionist.
The client is seeking an experienced customer service focused candidate who is calm, composed and a team player. Experience using Cisco Call Management system is an advantage but not essential. A good knowledge of Microsoft Word, Excel and Outlook is required.
Full benefits package includes:
- 25 days holiday
- Bonus
- Pension
- Healthcare
- Free daily lunch onsite
Switchboard Operator employer: Victoria Lindfield Associates
Contact Detail:
Victoria Lindfield Associates Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Switchboard Operator
✨Tip Number 1
Familiarise yourself with the Cisco Call Manager system. Even if you don't have direct experience, understanding its basic functions can give you an edge during interviews and show your willingness to learn.
✨Tip Number 2
Highlight your customer service skills in conversations. Since this role requires a calm and composed approach, be ready to share examples of how you've handled challenging situations in the past.
✨Tip Number 3
Network with current or former employees of the company. They can provide insights into the company culture and what they value in a Switchboard Operator, which can help you tailor your approach.
✨Tip Number 4
Prepare to discuss your proficiency in Microsoft Word, Excel, and Outlook. Be ready to explain how you've used these tools in previous roles, as this will demonstrate your capability to manage administrative tasks effectively.
We think you need these skills to ace Switchboard Operator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience, especially in customer service and any previous roles involving switchboard operations or similar responsibilities. Emphasise your ability to work in a team and manage multiple tasks efficiently.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention your familiarity with Cisco systems if applicable, and explain how your skills align with the job requirements, particularly your calmness under pressure and team player attitude.
Highlight Relevant Skills: In your application, specifically mention your proficiency in Microsoft Word, Excel, and Outlook. If you have experience with telephone switchboards or managing office supplies, be sure to include those details as well.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for this role.
How to prepare for a job interview at Victoria Lindfield Associates
✨Familiarise Yourself with the Cisco System
Even if you haven't used the Cisco Call Manager before, it's a good idea to research its features and functionalities. Showing that you've taken the initiative to learn about the system can impress the interviewers and demonstrate your commitment to the role.
✨Highlight Your Customer Service Skills
As a Switchboard Operator, you'll be the first point of contact for callers. Be prepared to discuss your previous customer service experiences and how you handle difficult situations. Use specific examples to illustrate your calmness and composure under pressure.
✨Demonstrate Team Player Qualities
This role requires collaboration with various team members. Share examples of how you've successfully worked in a team environment, supported colleagues, or contributed to a positive workplace culture. This will show that you're a good fit for their friendly team.
✨Prepare Questions About the Role
Having thoughtful questions ready shows your genuine interest in the position. Ask about the team dynamics, training opportunities for the switchboard system, or how success is measured in this role. This not only helps you understand the job better but also engages the interviewers.
