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For Companies At a Glance
- Tasks: Engage customers, provide product advice, and process sales efficiently.
- Company: Join a well-established retail team in Christchurch known for quality products.
- Benefits: Enjoy a competitive salary, commission, discounts, free parking, and training opportunities.
- Why this job: Be part of a dynamic team that values customer experience and personal growth.
- Qualifications: Previous retail experience and excellent communication skills are essential.
- Other info: Ideal for outgoing individuals who thrive in a fast-paced environment.
Our well-established client based in Christchurch has an exciting opportunity for a Retail Sales Associate who is looking to start an exciting new career to join their expert team. You will offer customers an excellent experience, with an unrivalled choice of quality products, displayed in inspirational settings. You will be the best in the industry, offering knowledge and expert advice to ensure you always delight customers. The package on offer will incorporate basic salary, various commission levels depending on targets achieved and individual and departmental bonuses on targets achieved. You will receive a range of benefits which includes preferential discounts on products and free onsite parking.
Duties and Responsibilities:
- Greet customers who enter the store
- Give advice and guidance on product selection to customers through discovery and effectively process and promote instore offers
- Assisting shoppers to find the goods and products they are looking for, enhancing sales through add-ons and upselling.
- Work on the CRM to maximise opportunities and conversion, gathering leads and ensuring all follow-ups are carried out, therefore gaining the highest levels of sale conversion
- Communicate with customers both face to face and digitally
- Efficiently and accurately process sales orders
- Process cash and card payments
Minimum Skills and Experience Required:
- A proven sales/retail background
- Able to demonstrate outstanding levels of customer service
- Demonstrate professionalism and enthusiasm to deliver a great customer experience
- An ability to work under pressure, to clear goals and targets while maximising opportunities
- Excellent communication skills with a digital understanding of how to communicate to customers with written, verbal, and virtual means
- IT literate with Office 365, Word & Excel
- Show initiative to work independently and within a team
- Have an outgoing personality
- Problem solving ability
Salary and Benefits:
- A salary of circa £22,000 per annum, with OTE of £30,000
- Pension contribution
- Training and learning development
- Free parking
- Annual leave entitlement
This Retail Sales Associate job in Christchurch would suit candidates from a sales and customer background, and who have excellent communication skills.
Retail Sales Associate employer: Dovetail Recruitment Ltd
Contact Detail:
Dovetail Recruitment Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retail Sales Associate
✨Tip Number 1
Familiarise yourself with the products offered by the company. Knowing the ins and outs of their inventory will not only help you provide better customer service but also demonstrate your genuine interest in the role during interviews.
✨Tip Number 2
Practice your communication skills, especially in a retail context. Role-playing different customer scenarios can help you feel more confident when interacting with customers and showcasing your ability to upsell and provide excellent service.
✨Tip Number 3
Research the company culture and values. Understanding what the company stands for will allow you to align your responses and behaviour during the interview, showing that you are a good fit for their team.
✨Tip Number 4
Network with current or former employees if possible. They can provide valuable insights into the role and the company, and may even offer tips on how to stand out as a candidate.
We think you need these skills to ace Retail Sales Associate
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your retail and sales experience. Emphasise any previous roles where you provided excellent customer service or achieved sales targets, as this is crucial for the Retail Sales Associate position.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention specific skills that align with the job description, such as your ability to upsell products and communicate effectively with customers.
Showcase Your Customer Service Skills: In your application, provide examples of how you've delivered outstanding customer service in the past. This could include situations where you resolved customer issues or received positive feedback from clients.
Highlight IT Proficiency: Since the role requires IT literacy, mention your experience with Office 365, Word, and Excel. If you have used CRM systems before, be sure to include that as well, as it will demonstrate your ability to maximise sales opportunities.
How to prepare for a job interview at Dovetail Recruitment Ltd
✨Showcase Your Sales Skills
Be prepared to discuss your previous sales experience in detail. Highlight specific examples where you successfully met or exceeded targets, and explain the strategies you used to achieve those results.
✨Demonstrate Customer Service Excellence
Since the role focuses heavily on customer interaction, be ready to share instances where you provided outstanding customer service. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Familiarise Yourself with the Products
Research the products offered by the company before the interview. Being knowledgeable about their range will allow you to speak confidently about how you can assist customers in making informed choices.
✨Prepare for Role-Playing Scenarios
Expect to engage in role-playing exercises during the interview. Practice common retail scenarios, such as upselling or handling customer complaints, to demonstrate your problem-solving skills and ability to think on your feet.
