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- Tasks: Join our Customer Support team to assist clients via email, webchat, and phone.
- Company: We're a rapidly growing tech company with a friendly and collaborative culture.
- Benefits: Enjoy hybrid working after training, competitive salary, and full training provided.
- Why this job: Be part of an exciting journey, learn new skills, and grow with us long-term.
- Qualifications: Experience in customer service and a good understanding of MS Office365 is essential.
- Other info: Initial training is office-based for 2-3 months, then hybrid work model.
The predicted salary is between 24000 - 30000 £ per year.
This well-established Technology company is experiencing huge growth as they continue their expansion. They have an exciting new opportunity in their Customer Support team, which operates a very friendly, collaborative and open working model. The company has a very high level of employee engagement.
As well as daily client interaction, the team lies at the heart of a busy operation and the job will see you interfacing with a variety of other departments. Essentially, it’s a Customer Service position that needs some tech knowledge. You will be providing exceptional customer service by addressing inquiries and resolving issues via email, webchat and phone.
The company will provide full training, but they require someone who is fairly tech savvy and, at the very least, has a good understanding of MS Office 365 - e.g. strong Excel and Word. The desire to learn is key!
The company is growing and would like someone who wants to be part of their journey, a person who can really settle into this role, learn and grow with it for the long-term.
Your background: Experience of external customer service/support, with strong communication skills.
Location: To begin with (for the initial 2-3 months) this is an office-based role, while you are training and get up to speed. Going forward, the team works in a hybrid fashion, typically coming into the office 2 days per week.
Salary: £24,000 to £30,000, depending on experience. This is a fantastic opportunity to join a company for the long-term and grow in-line with their relentless expansion. Job offer subject to security background checks.
Customer Support Executive in Lechlade employer: Dupen Recruitment Services
Contact Detail:
Dupen Recruitment Services Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Support Executive in Lechlade
✨Tip Number 1
Familiarise yourself with the company's products and services. Understanding what they offer will not only help you answer customer queries more effectively but also show your genuine interest in the role during any discussions.
✨Tip Number 2
Brush up on your technical skills, especially with MS Office 365. Since the role requires strong Excel and Word knowledge, consider taking a quick online course or tutorial to enhance your proficiency before the interview.
✨Tip Number 3
Prepare for common customer service scenarios. Think about how you would handle various customer inquiries or complaints, as demonstrating your problem-solving skills can set you apart from other candidates.
✨Tip Number 4
Show your enthusiasm for learning and growth. During conversations, express your eagerness to develop within the company and how you envision contributing to their ongoing expansion.
We think you need these skills to ace Customer Support Executive in Lechlade
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your customer service experience and any relevant tech skills, especially with MS Office365. Use specific examples to demonstrate your communication skills and problem-solving abilities.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention your desire to learn and grow within the team, and how your background aligns with their needs.
Showcase Your Tech Savviness: In your application, emphasise your familiarity with technology and any experience you have with tools like Excel and Word. This will show that you are prepared for the tech aspects of the role.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Dupen Recruitment Services
✨Show Your Tech Savvy Side
Since the role requires a good understanding of tech, especially MS Office365, be prepared to discuss your experience with these tools. Highlight any specific projects or tasks where you've used Excel or Word effectively.
✨Demonstrate Your Customer Service Skills
Prepare examples from your past experiences where you provided exceptional customer service. Use the STAR method (Situation, Task, Action, Result) to structure your answers and showcase your strong communication skills.
✨Express Your Desire to Learn
The company values individuals who are eager to learn and grow. Be sure to convey your enthusiasm for personal development and how you plan to adapt and thrive in this evolving role.
✨Familiarise Yourself with the Company Culture
Research the company's values and working environment. Since they emphasise a friendly and collaborative atmosphere, think of ways to demonstrate that you would fit well within their team dynamic during the interview.
