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- Tasks: Engage clients, ensure smooth onboarding, and identify growth opportunities.
- Company: Join a top provider of trading analytics and compliance solutions.
- Benefits: Enjoy remote work flexibility and competitive salary.
- Why this job: Be part of a fast-growing fintech with great career prospects and a dynamic culture.
- Qualifications: Experience in Customer Success or Account Management in SaaS or financial services is essential.
- Other info: Represent the company at industry events and collaborate with diverse teams.
The predicted salary is between 36000 - 60000 £ per year.
Location: Remote, UK
Salary: Competitive
Skills: Customer Success, Account Management, Capital Markets, Trading, Compliance, SaaS, Client Engagement, Retention
Company Overview: A leading provider of trading analytics and compliance solutions, delivering an award-winning platform for financial institutions.
Role Overview: The Customer Success Manager will drive client engagement, ensuring seamless onboarding, adoption, and retention while identifying growth opportunities.
Key Responsibilities:
- Build and maintain strong client relationships to drive satisfaction and retention.
- Oversee onboarding, implementation, and product adoption.
- Identify upsell and cross-sell opportunities through client insights.
- Collaborate with internal teams to enhance customer experience and resolve issues.
- Represent the company at industry events and client meetings.
Requirements:
- Experience in Customer Success, Account Management, or Client Services within SaaS, fintech, or financial services.
- Knowledge of capital markets, trade surveillance, and compliance preferred.
- Strong communication, relationship management, and analytical skills.
- Familiarity with APIs, system integrations, and regulatory environments is a plus.
Join a fast-growing fintech organisation with excellent career growth opportunities. Apply today!
Customer Success Manager - Trading Compliance employer: Artemis Talent Group Ltd
Contact Detail:
Artemis Talent Group Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Success Manager - Trading Compliance
✨Tip Number 1
Familiarise yourself with the latest trends in trading compliance and capital markets. This knowledge will not only help you during interviews but also demonstrate your genuine interest in the field.
✨Tip Number 2
Network with professionals in the fintech and SaaS industries. Attend relevant webinars or industry events to connect with potential colleagues and learn more about the company culture at StudySmarter.
✨Tip Number 3
Prepare to discuss specific examples of how you've driven client engagement and retention in previous roles. Highlighting your successes will show us that you have the skills we’re looking for.
✨Tip Number 4
Research our company’s products and services thoroughly. Understanding our platform will allow you to speak confidently about how you can enhance customer experience and drive satisfaction.
We think you need these skills to ace Customer Success Manager - Trading Compliance
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in Customer Success, Account Management, or Client Services, particularly within SaaS or financial services. Use keywords from the job description to demonstrate your fit for the role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your understanding of trading compliance and capital markets. Explain how your skills and experiences align with the responsibilities of the Customer Success Manager role, focusing on client engagement and retention.
Highlight Relevant Achievements: In your application, include specific examples of how you've successfully driven client satisfaction and retention in previous roles. Quantify your achievements where possible to make a stronger impact.
Showcase Communication Skills: Since strong communication is key for this role, ensure your application reflects your ability to convey complex information clearly. This can be demonstrated through your writing style in your CV and cover letter.
How to prepare for a job interview at Artemis Talent Group Ltd
✨Know Your Product Inside Out
Make sure you have a deep understanding of the trading analytics and compliance solutions offered by the company. Familiarise yourself with their platform, features, and how it benefits financial institutions. This will help you demonstrate your expertise and show that you're genuinely interested in the role.
✨Showcase Your Client Engagement Skills
Prepare examples from your past experiences where you've successfully built and maintained client relationships. Highlight specific instances where your efforts led to increased satisfaction or retention, as this is crucial for a Customer Success Manager.
✨Demonstrate Analytical Thinking
Be ready to discuss how you've used data to identify upsell and cross-sell opportunities in previous roles. The ability to analyse client insights and translate them into actionable strategies is key for this position.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills and how you handle challenging situations. Think of scenarios where you've collaborated with internal teams to resolve client issues or enhance customer experience, and be prepared to share those stories.
