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For Companies At a Glance
- Tasks: Install and maintain smart meters while providing top-notch customer service.
- Company: Join M Group Energy, a leader in UK energy solutions and metering services.
- Benefits: Enjoy flexible work, bonuses, health care, and discounts on retail.
- Why this job: Make a difference in people's lives while growing your career in a supportive environment.
- Qualifications: Valid UK driving licence and experience in smart meter installation required.
- Other info: Opportunities for progression with 83% of managers promoted from within.
The predicted salary is between 30000 - 42000 £ per year.
About The Role
M Group Energy is enabling the energy essential to support our lives. We provide an end-to-end service, delivering solutions in electricity transmission, distribution, renewable energy, EV, metering and home decarbonisation. This role will be within our Metering team, where we are the leading provider of metering services in the UK energy retail sector, providing efficient and flexible services for gas, electricity and water meters.
As an engineer, you will be responding to emergency and maintenance appointments on behalf of EON, ensuring customers' Smart Meters are working correctly. Customer service is our top priority. You will ensure that all jobs are completed on time and explain the benefits and safe usage of their new smart meter to customers. You will be completing the installation and removal of smart meters (SMETS2) in our customers' homes, doing around 5 jobs per day.
You will be travelling around your area using your tablet to see your jobs for the day, with access to your schedule up to 2 weeks in advance. Continuous training will be provided to maintain and develop your skills. You will have health and safety at the heart of everything you do, with an onboarding journey to prepare you as an ambassador for health and safety.
Worried the role could be lonely? You will have weekly meetings and catch-ups, with field managers available to offer assistance. No day is the same, and you will have endless opportunities to shine.
What you'll bring:
- Valid UK driving licence (held for 1 year with less than 6 points)
- CCN1 / CMA1 / CMA3 with MET1, or NVQ Level 2 in Smart Metering Dual Fuel
- Experience installing gas and electric smart meters
- Previous MOCOPA experience to a multi-rate level
Bonus qualifications:
- REGT1, 3 phase
- Ideally registered on the EUSR portal
What's in it for you?
- Matched or contributory pension scheme
- Online GP service, 24 hours a day, 365 days a year
- Employee assistance programme
- My Rewards portal, access to 1000s of retail discounts
- Life assurance
- Cycle to work, salary finance and give as you earn schemes
- Enhanced maternity, paternity leave and adoption leave
- Reward and recognition scheme
- £1000 Safety Bonus per year, paid at 6-month intervals
- £1000 Attendance Bonus per year, paid at 6-month intervals
- Uncapped additional productivity-related bonus
- £1000 added to your salary if 3-phase and/or Medium Pressure qualified
- Regular overtime paid at time and a half and double time on Sundays
- Company van/vehicle and fuel card for business use
- Private health care and health care cash plan
- Discretionary bonus scheme
- 22 days plus bank holiday, rising to 25 days with service
Please note: Occasionally, job adverts might be closed before the stated closing date. Do apply as soon as possible to ensure your application is considered.
For certain roles, successful candidates will be subject to 3rd party background checks as part of the hiring process. Some roles require drug and alcohol testing as part of induction and onboarding.
We want to be an employer of choice and a great place to work, attracting diverse and talented people who make a difference. We actively support and recruit army veterans and aim to build a culture where everyone belongs.
Smart Meter Dual Fuel Engineer in Slough, Berkshire employer: M Group Services Ltd
Contact Detail:
M Group Services Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Smart Meter Dual Fuel Engineer in Slough, Berkshire
✨Tip Number 1
Familiarise yourself with the latest smart meter technologies and regulations. Being knowledgeable about SMETS2 meters and their benefits will help you engage effectively with customers during installations.
✨Tip Number 2
Network with current employees or professionals in the metering industry. They can provide insights into the company culture and expectations, which can be invaluable during your interviews.
✨Tip Number 3
Prepare to discuss your customer service skills in detail. Since this role prioritises customer interaction, think of examples where you've successfully resolved issues or enhanced customer satisfaction.
✨Tip Number 4
Show enthusiasm for continuous learning and development. Highlight any relevant training or certifications you have, and express your eagerness to participate in the ongoing training offered by M Group Energy.
We think you need these skills to ace Smart Meter Dual Fuel Engineer in Slough, Berkshire
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in smart metering and customer service. Emphasise any qualifications like CCN1, CMA1, or NVQ Level 2 in Smart Metering Dual Fuel that align with the job requirements.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the role and the company. Mention specific reasons why you want to work for M Group Energy and how your skills can contribute to their mission of delivering essential infrastructure services.
Highlight Customer Service Skills: Since customer service is a top priority for this role, provide examples of how you've successfully interacted with customers in previous positions. This could include resolving issues, explaining technical information, or ensuring customer satisfaction.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects attention to detail and professionalism, which are crucial in this role.
How to prepare for a job interview at M Group Services Ltd
✨Know Your Technical Stuff
Make sure you brush up on your knowledge of smart meters, especially the installation and maintenance processes. Be prepared to discuss your experience with CCN1, CMA1, CMA3, and MET1 qualifications, as well as any relevant NVQ Level 2 certifications.
✨Showcase Your Customer Service Skills
Since customer service is a top priority for the company, be ready to share examples of how you've successfully interacted with customers in the past. Highlight your ability to explain technical concepts in a friendly and approachable manner.
✨Demonstrate Safety Awareness
Safety is at the heart of this role, so be prepared to discuss how you prioritise health and safety in your work. Share any relevant experiences where you ensured compliance with safety regulations or protocols.
✨Express Your Willingness to Learn
The company values continuous training and development, so convey your eagerness to learn and grow within the role. Mention any specific areas where you would like to improve or gain additional skills.
