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For Companies At a Glance
- Tasks: Install and maintain smart meters while providing excellent customer service.
- Company: Join M Group Energy, a leader in UK energy solutions and metering services.
- Benefits: Enjoy flexible work, bonuses, health care, and discounts on retail.
- Why this job: Make a difference in people's lives while growing your career in a supportive environment.
- Qualifications: Valid UK driving licence and experience in smart meter installation required.
- Other info: Opportunities for progression with 83% of managers promoted from within.
The predicted salary is between 30000 - 42000 £ per year.
About The Role
M Group Energy is enabling the energy essential to support our lives. We provide an end-to-end service, delivering solutions in electricity transmission, distribution, renewable energy, EV, metering and home decarbonisation. This role will be within our Metering team, where we are the leading provider of metering services in the UK energy retail sector, providing efficient and flexible services for gas, electricity and water meters. Our meter readers install, maintain and manage meters to ensure customers are billed correctly and energy usage patterns are monitored.
What will you be doing?
- As an engineer, you will respond to emergency and maintenance appointments on behalf of EON, ensuring customers' Smart Meters are working correctly.
- You will complete the installation and removal of smart meters (SMETS2) in our customers' homes, doing around 5 jobs per day.
- Customer service is our top priority; you will ensure that all jobs are completed on time and explain the benefits and safe usage of their new smart meter to customers.
- You will travel around your area using your tablet to see your jobs for the day and have access to your schedule up to 2 weeks in advance.
- You will receive continuous training to maintain and develop your skills.
What you'll bring:
- Valid UK driving licence (held for 1 year with less than 6 points).
- CCN1 / CMA1 / CMA3 with MET1, or NVQ Level 2 in Smart Metering Dual Fuel.
- Experience installing gas and electric smart meters.
- Previous MOCOPA experience to a multi-rate level.
Bonus qualifications such as REGT1, 3 phase are advantageous but not required to apply.
What's in it for you?
- Matched or contributory pension scheme.
- Online GP service, 24 hours a day, 365 days a year.
- Employee assistance programme.
- My Rewards portal, access to 1000s of retail discounts.
- Life assurance.
- Cycle to work, salary finance and give as you earn schemes.
- Enhanced maternity, paternity leave and adoption leave.
- Reward and recognition scheme.
- £1000 Safety Bonus per year, paid at 6-month intervals.
- £1000 Attendance Bonus per year, paid at 6-month intervals.
- Access to an uncapped additional productivity-related bonus.
- Regular overtime paid at time and a half and double time on Sundays.
- Company van/vehicle and fuel card for business use.
- Private health care and health care cash plan.
- Discretionary bonus scheme.
- 22 days plus bank holidays, rising to 25 days with service.
Please note: Occasionally, job adverts might be closed before the stated closing date. Do apply as soon as possible to ensure your application is considered.
We want to be an employer of choice and a great place to work, attracting diverse and talented people who make a difference. We are one of the Top 100 UK companies actively supporting and recruiting army veterans. Our ENABLE inclusion networks bring together people who have a shared passion, working together to build a culture where everyone belongs.
Smart Meter Dual Fuel Engineer in Bristol employer: M Group Services Ltd
Contact Detail:
M Group Services Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Smart Meter Dual Fuel Engineer in Bristol
✨Tip Number 1
Familiarise yourself with the latest smart meter technologies and regulations. Being knowledgeable about SMETS2 meters and their benefits will help you engage effectively with customers during installations.
✨Tip Number 2
Network with current employees or professionals in the metering industry. This can provide you with insider information about the company culture and expectations, which can be invaluable during interviews.
✨Tip Number 3
Prepare to discuss your customer service skills in detail. Since this role prioritises customer interaction, think of specific examples where you've successfully resolved issues or improved customer satisfaction.
✨Tip Number 4
Show enthusiasm for continuous learning and development. Highlight any relevant training or certifications you have, and express your eagerness to participate in the ongoing training offered by M Group Energy.
We think you need these skills to ace Smart Meter Dual Fuel Engineer in Bristol
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in smart metering and customer service. Emphasise any qualifications like CCN1, CMA1, or NVQ Level 2 in Smart Metering Dual Fuel that you possess.
Craft a Strong Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention how your skills align with their focus on customer service and safety, and provide examples of your previous work in similar roles.
Highlight Relevant Skills: Clearly outline your technical skills related to installing and maintaining smart meters. If you have experience with MOCOPA or working with multi-rate systems, make sure to include this information.
Showcase Your Customer Service Experience: Since customer service is a top priority for the company, include specific examples of how you've successfully interacted with customers in past roles. This could be through problem-solving, communication, or ensuring customer satisfaction.
How to prepare for a job interview at M Group Services Ltd
✨Know Your Technical Stuff
Make sure you brush up on your knowledge of smart meters, especially the installation and maintenance processes. Be prepared to discuss your experience with CCN1, CMA1, CMA3, and MET1 qualifications, as well as any relevant NVQ Level 2 certifications.
✨Showcase Your Customer Service Skills
Since customer service is a top priority for the company, be ready to share examples of how you've successfully interacted with customers in the past. Highlight your ability to explain technical information in a friendly and approachable manner.
✨Demonstrate Safety Awareness
Safety is at the heart of this role, so be prepared to discuss how you prioritise health and safety in your work. Share any relevant experiences where you ensured compliance with safety regulations or protocols.
✨Express Your Willingness to Learn
The company values continuous training and development, so express your eagerness to learn and grow within the role. Mention any specific areas where you would like to improve or gain additional skills.
