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- Tasks: Engage with customers over the phone to enhance their digital lives and recommend products.
- Company: Join EE, a leading telecommunications company focused on customer satisfaction and employee development.
- Benefits: Enjoy uncapped commission, flexible hours, online GP access, and generous family leave.
- Why this job: This role offers a supportive culture, career growth opportunities, and the chance to make a difference.
- Qualifications: No specific experience required; just bring your confidence and communication skills!
- Other info: Start date is January 13, 2025, with options for occasional home working.
The predicted salary is between 23504 - 24064 £ per year.
<p></p><b></b><p><b>Where: </b>EE Lancaster Contact Centre</p><p><b>Salary: £23,504 (£12.05 p/h) </b>rising to <b>£24,064 (£12.34 p/h) </b>at 8 months in role, plus <b>uncapped commission! </b></p><p><b>Start Date:</b> 13th January 2025</p><p><b>Full Time: </b>37.5 hours per week </p><b></b><p>If you’re a confident talker who enjoys asking questions and getting to know people, then this could be the role for you. Maybe you have a wealth of life experience and building relationships, or maybe negotiating mealtime meltdowns with your family is a daily occurrence. If so, you have transferrable skills to succeed in a sales advisor role with EE. We’ll give you training on the rest so you’re ready to talk confidently about all our products and services. </p><p> </p><p>We don’t do ‘hard sales’. The role involves talking to customers over the phone about how we can enhance their digital lives and discuss the right products for them. Why not use your skills and join our Sales Team in Lancaster? </p><p> </p><p>We understand that life never stands still, and like most roles within EE, this opportunity is designed with flexibility in mind. We’re here to support you in being successful, meaning we’ll do everything we can to make sure you don’t miss that appointment, or can look after your family in an emergency. Just a few ways we’re doing this include giving you the opportunity to schedule your own breaks and banking time, and the option of occasional home working. </p><b></b><p><b>What’s in it for you?</b></p><ul><li>A great starting salary of £23,504 rising to £24,064 after 8 months of being here, plus incentives and bonuses.</li><li>Online GP – Giving you access to a GP via telephone or video 24/7 for both you and your immediate family, fully funded by us</li><li>Market leading paid carer’s leave, up to 2 weeks off for carers to give that bit of extra support to our colleagues who are caring for family or friends who are disabled, ill or elderly</li></ul><ul><li>Family Leave – Equalised maternity, paternity, and adoption leave and it gives all parents 18 weeks full pay and 8 weeks half pay in the first year however they choose to grow their family</li></ul><ul><li>Huge discounts of EE & BT products including your Mobile and Broadband – saving you hundreds of pounds every year</li><li>Support in carving your own career path. We are passionate about developing our people and we’ll support you in achieving the career you want</li><li>Season Ticket Travel Loan – Giving you the funds to pay for your travel to and from work up front, making a difference where it counts</li><li>Volunteering days, so you can give back to your local community</li><li>Optional Private Healthcare and Dental, to protect you and your family</li></ul><p> </p><p>On top of all that, we’ve got a great team culture, meaningful support and tailored training to help you build a lasting career. What are you waiting for? </p><p></p>
EE | Contact Centre Agent - Uncapped Commission | lancaster employer: EE
Contact Detail:
EE Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land EE | Contact Centre Agent - Uncapped Commission | lancaster
✨Tip Number 1
Familiarize yourself with EE's products and services. Understanding what you’ll be discussing with customers will help you feel more confident during the interview and show that you're genuinely interested in the role.
✨Tip Number 2
Practice your communication skills! Since this role involves talking to customers, being able to articulate your thoughts clearly and engagingly will set you apart from other candidates.
✨Tip Number 3
Highlight any previous experience in customer service or sales, even if it’s informal. Sharing relatable stories about how you've successfully interacted with people can demonstrate your transferable skills.
✨Tip Number 4
Show enthusiasm for the flexible working options offered by EE. Discussing how you value work-life balance and how you plan to manage your schedule can resonate well with the hiring team.
We think you need these skills to ace EE | Contact Centre Agent - Uncapped Commission | lancaster
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that align with the role of a Contact Centre Agent. Emphasize your communication skills and any previous customer service or sales experience.
Craft a Compelling Cover Letter: Write a cover letter that showcases your personality and enthusiasm for the role. Mention specific reasons why you want to work at EE and how your background makes you a great fit for their team.
Showcase Transferable Skills: In your application, highlight any transferable skills you have, such as relationship building, negotiation, and problem-solving. These are crucial for success in a sales advisor role.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at EE
✨Show Your Communication Skills
As a Contact Centre Agent, strong communication is key. Practice speaking clearly and confidently about your experiences and how they relate to the role. Be prepared to engage in a friendly conversation during the interview.
✨Demonstrate Your Relationship-Building Abilities
Think of examples from your past where you've successfully built relationships, whether in a professional or personal context. This will show that you can connect with customers and understand their needs.
✨Understand EE's Products and Services
Familiarize yourself with EE's offerings before the interview. Being knowledgeable about their products will help you answer questions confidently and demonstrate your genuine interest in the role.
✨Emphasize Flexibility and Adaptability
EE values flexibility, so be ready to discuss how you manage your time and adapt to changing situations. Share any experiences where you've successfully balanced work and personal commitments.
