Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Provide top-notch customer service and resolve queries in a dynamic environment.
- Company: Join a growing legal services organization in Manchester with a focus on customer satisfaction.
- Benefits: Enjoy a hybrid work model, career progression opportunities, and a supportive team culture.
- Why this job: Be part of a vibrant team where your language skills make a real impact!
- Qualifications: Fluent in German and English, with prior customer service experience preferred.
- Other info: Work from the office 2-3 days a week during training; technical skills are a plus.
The predicted salary is between 28800 - 43200 £ per year.
Are you a German speaker living in Manchester and looking for a new role using your Customer Service skills? Our client, an organisation that is active in the legal service industry, is looking for a German speaking Customer Service Representative to join them in their Manchester office due to the expansion of their team. In this role you will be providing an outstanding customer experience and will aim to resolve queries at first point of contact. This is a hybrid role with office hours Monday-Friday 9am-5pm. Your responsibilities will include: Handling inbound enquiries across various channels, including telephone and email Assisting with travel arrangements, booking conference rooms and other administrative duties Collaborating with internal team members to ensure the enquiry is handled in the best possible way About you: The ideal candidate will be a reliable, customer-oriented individual who has a positive can-do attitude with excellent German language skills. Technical proficiency is a plus. You will be required to work from the Manchester office 2 days per week, during the training period (6 weeks) you are required to work 3 days per week in the office. The company provides excellent opportunities for career progression. Scroll down the page to see all associated job requirements, and any responsibilities successful candidates can expect. Profile: Required to be fluent in German and English, both written and spoken Previous experience as a Customer Service Representative, Customer Service Advisor, Client Service Executive, Customer Support Specialist or Customer Care Coordinator Technical proficiency is a plus Excellent listening and communication skills Team player who enjoys interacting with people To apply, please send your CV in English and in Word format to Nina. languagematters is acting as an employment agency in relation to this vacancy. JBRP1_UKTJ
Language Matters | German speaking Customer Service Representative | manchester employer: Language Matters
Contact Detail:
Language Matters Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Language Matters | German speaking Customer Service Representative | manchester
✨Tip Number 1
Make sure to highlight your German language skills during the interview. Since this role requires fluency in both German and English, be prepared to demonstrate your proficiency in both languages through conversation.
✨Tip Number 2
Familiarize yourself with common customer service scenarios and how to handle them effectively. This will help you showcase your problem-solving skills and customer-oriented mindset during the interview.
✨Tip Number 3
Research the legal service industry and understand the specific challenges customers might face. Being knowledgeable about the industry will allow you to provide better insights and solutions during your discussions with the hiring team.
✨Tip Number 4
Prepare examples from your previous customer service experience that demonstrate your ability to resolve queries efficiently. Use the STAR method (Situation, Task, Action, Result) to structure your responses clearly.
We think you need these skills to ace Language Matters | German speaking Customer Service Representative | manchester
Some tips for your application 🫡
Understand the Role: Make sure you fully understand the responsibilities of a Customer Service Representative in the legal service industry. Tailor your application to highlight relevant experiences that demonstrate your ability to handle customer inquiries effectively.
Highlight Language Skills: Since fluency in German and English is crucial, emphasize your language skills prominently in your CV. Provide examples of how you've used these skills in previous roles, especially in customer service settings.
Showcase Customer Service Experience: Detail your previous experience in customer service roles. Use specific examples to illustrate how you've resolved customer queries and provided outstanding service, as this will resonate with the employer's expectations.
Format Your CV Correctly: Ensure your CV is in Word format as specified in the job description. Keep it clear and concise, focusing on relevant experience and skills that align with the job requirements. A well-structured CV can make a strong impression.
How to prepare for a job interview at Language Matters
✨Showcase Your Language Skills
Since the role requires fluency in both German and English, be prepared to demonstrate your language proficiency during the interview. Practice common customer service scenarios in both languages to show your comfort level.
✨Highlight Relevant Experience
Discuss your previous roles in customer service and how they relate to the responsibilities of this position. Use specific examples to illustrate your problem-solving skills and ability to handle inquiries effectively.
✨Emphasize Team Collaboration
The job involves working closely with internal team members. Share examples of how you've successfully collaborated with others in past roles, showcasing your teamwork and communication skills.
✨Prepare for Technical Questions
If you have technical proficiency, be ready to discuss it. Familiarize yourself with any relevant tools or software that may be used in the role, as this can set you apart from other candidates.
