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- Tasks: Engage with high-value customers, ensuring a seamless and exceptional experience.
- Company: Join a dynamic team dedicated to delivering top-notch customer support for a leading client.
- Benefits: Enjoy remote work flexibility and competitive pay rates, with opportunities for growth.
- Why this job: Be part of a mission-driven team that values customer satisfaction and innovative solutions.
- Qualifications: 2+ years in customer management; knowledge of blockchain and excellent communication skills required.
- Other info: Multiple positions available on a 12-month contract basis.
Duration: 12 month contract
Multiple positions available
Location: REMOTE - candidates must be based in the UK
Rate: £30-39 per HOUR, 40 hr week (equiv. £240-312 per DAY) - inside IR35, you would be payrolled by Ntrinsic similar to an umbrella agreement
As a Concierge you will serve as a primary subject matter expert for our Client's products, providing world-class service and support to their most valued customers. You'll join a high functioning team of customer focussed support professionals who know their performance is essential to our Client achieving its mission. We're looking for an individual who has a passion for making the customer experience seamless and phenomenal.
In addition to excellent communication in English, either French, Dutch or German would also be beneficial.
Responsibilities:- Serve as the primary touchpoint and relationship owner for selected high value Consumer customers.
- Provide a best in class experience for customers through effective stakeholder management, task management, decisive prioritization, and efficient execution.
- Handle requests through to resolution, including collaborating across teams of subject matter specialists.
- Model an investigative mentality to help address critical customer issues at the root cause.
- Represent and advocate for the customer across organizations to drive impactful changes.
- Champion clear communication with internal and external partners to align on solutions and drive results.
- Onboarding the customers, understanding their goals, helping them understand how to set up, secure, fund and begin using their account.
- Proactively monitoring customers' accounts for any potential issues and when one is identified, either resolving it on their behalf or helping them do so.
- Introducing customers to newly released features or products that they may be interested in.
- Educating customers about benefits that they aren't currently taking advantage of, but could be.
- Acting as an escalation point for any issues not resolved effectively by inbound Premium Support, for deep dives of customer accounts requested by business partners, or based on customer request to speak to their RM.
- Proactively identify customer needs before they become an issue to simplify the customer experience, reduce friction, and strengthen trust.
- Minimum of 2 years of relevant experience in an enterprise customer / account management / advisory role in a fast paced environment.
- Basic knowledge of blockchain, infrastructure, staking, ROI/staking rewards, custody, and/or crypto.
- Experience working with Google Suite (Slides, Doc and Sheets) + overall presentation preparation.
- Fantastic communication skills in order to operate across multiple departments and stakeholders.
- Flexible and adaptable to meet the evolving needs of a high-growth and fast paced organization.
Concierge Agent - High Value Customer Engagement employer: Ntrinsic Consulting
Contact Detail:
Ntrinsic Consulting Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Concierge Agent - High Value Customer Engagement
✨Tip Number 1
Familiarise yourself with the specific products and services offered by our client. Understanding their offerings will allow you to engage more effectively with high-value customers and demonstrate your expertise during interviews.
✨Tip Number 2
Brush up on your communication skills, especially if you speak any additional languages like French, Dutch, or German. Being multilingual can set you apart from other candidates and enhance your ability to connect with diverse customers.
✨Tip Number 3
Showcase your problem-solving abilities by preparing examples of how you've successfully resolved customer issues in the past. Highlighting your investigative mentality will demonstrate your capability to address critical customer concerns effectively.
✨Tip Number 4
Research the latest trends in blockchain and crypto, as well as the specific challenges faced by customers in this space. This knowledge will not only help you in the role but also impress us during the selection process.
We think you need these skills to ace Concierge Agent - High Value Customer Engagement
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and account management. Emphasise any roles where you've provided high-value support or managed relationships with key clients.
Craft a Compelling Cover Letter: In your cover letter, express your passion for enhancing customer experiences. Mention specific examples of how you've successfully resolved customer issues or improved service delivery in previous roles.
Showcase Relevant Skills: Highlight your communication skills and any language proficiencies, especially in French, Dutch, or German. Also, mention your familiarity with tools like Google Suite and any knowledge of blockchain or crypto, as these are key to the role.
Demonstrate Problem-Solving Abilities: Provide examples in your application that demonstrate your investigative mentality and ability to proactively identify and resolve customer issues. This will show your potential employer that you can handle the responsibilities of the Concierge Agent role effectively.
How to prepare for a job interview at Ntrinsic Consulting
✨Showcase Your Customer-Centric Mindset
As a Concierge Agent, your ability to prioritise customer satisfaction is key. Prepare examples from your past experiences where you went above and beyond to ensure a seamless customer experience. Highlight how you resolved issues and built strong relationships.
✨Demonstrate Your Knowledge of Relevant Technologies
Familiarise yourself with blockchain and crypto concepts, as these are crucial for the role. Be ready to discuss your understanding of staking, ROI, and custody. This will show that you can engage with high-value customers effectively.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills and ability to handle difficult situations. Think of scenarios where you had to manage multiple stakeholders or resolve complex issues, and be prepared to explain your thought process.
✨Exhibit Strong Communication Skills
Since excellent communication is vital, practice articulating your thoughts clearly and confidently. If you speak any additional languages like French, Dutch, or German, mention this during the interview to stand out even more.
