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- Tasks: Manage IT support tickets, perform hardware repairs, and oversee stock management.
- Company: Join an award-winning international IT service provider with a strong reputation.
- Benefits: Earn £18.87 per hour, with potential for remote work and career growth.
- Why this job: Be part of a dynamic team, enhance your skills, and make a real impact.
- Qualifications: 2+ years in PC field service, full clean driving licence, and hardware repair skills required.
- Other info: Security clearance sponsorship available; must join the out-of-hours rota.
Our client is an international IT service provider who requires multiple IT Field Support Engineers to support one of their key customers that covers sites throughout the UK.
Start: ASAP
End Date: 31/05/2025 (will be extended)
Clearance: SC - possibility to sponsor
Rate: £18.87 per hour (7.5 hours per day)
Location: Alnwick
Summary of responsibilities:
- Queue ticket management of tickets assigned to their Hub (and surrounding spokes) ensuring appropriate updates and call management to maintain service levels as per contract.
- Hub stock management including asset management of kit in/out (scan items in/out of locations) as per contract.
- Effective management of disposals that go through their Hub as per contract.
- Triage and perform hardware repairs of 'in warranty kit' and liaise with vendors for parts and returns as per contract.
- Locker replenishments where appropriate as per contract.
- Highlight potential issues with service/potential service improvements to their Team Leader.
- Follow any agreed processes and procedures either from the Authority (site regulations etc).
Essentials:
- Must join the OOH rota and standby.
- Must have a full clean driving licence.
- 2 years+ experience in a PC field service environment or PC field workshop environment.
- Hardware - diagnose, troubleshoot, support & repair (including complex laptop break/fix repairs).
- Accredited or willing to go through HP & Dell - desktop and laptop training.
Due to the nature and urgency of this post, candidates holding or who have held high level security clearance in the past are most welcome to apply. Please note successful applicants will be required to be security cleared prior to appointment which can take up to a minimum of 10 weeks.
IT Field Service Engineer (SC) in Alnwick employer: LA International Computer Consultants Ltd
Contact Detail:
LA International Computer Consultants Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Field Service Engineer (SC) in Alnwick
✨Tip Number 1
Familiarise yourself with the specific technologies and hardware mentioned in the job description, such as HP and Dell products. This knowledge will not only help you during the interview but also demonstrate your commitment to the role.
✨Tip Number 2
Network with current or former employees of the company on platforms like LinkedIn. They can provide valuable insights into the company culture and expectations, which can be beneficial for your interview preparation.
✨Tip Number 3
Prepare to discuss your experience with ticket management systems and how you've handled service level agreements in previous roles. Being able to articulate this clearly will show that you're ready to hit the ground running.
✨Tip Number 4
Since this role requires security clearance, be ready to discuss any past experiences that may relate to security protocols. Highlighting your understanding of these processes can set you apart from other candidates.
We think you need these skills to ace IT Field Service Engineer (SC) in Alnwick
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and requirements of the IT Field Service Engineer position. Tailor your application to highlight relevant experience in PC field service environments.
Highlight Relevant Experience: In your CV and cover letter, emphasise your 2+ years of experience in a PC field service environment. Include specific examples of hardware repairs, troubleshooting, and any experience with HP and Dell training.
Showcase Your Skills: Make sure to mention your skills in queue ticket management, asset management, and effective communication. These are crucial for maintaining service levels as per contract.
Prepare for Security Clearance: Since this role requires SC clearance, mention any previous high-level security clearances you have held. Be prepared to discuss your eligibility and the process during interviews.
How to prepare for a job interview at LA International Computer Consultants Ltd
✨Understand the Role
Make sure you thoroughly understand the responsibilities of an IT Field Service Engineer. Familiarise yourself with ticket management, hardware repairs, and stock management as these are key aspects of the job.
✨Showcase Your Experience
Be prepared to discuss your previous experience in a PC field service environment. Highlight specific examples where you've diagnosed and repaired hardware issues, as well as any relevant training you've completed.
✨Demonstrate Problem-Solving Skills
During the interview, be ready to showcase your problem-solving abilities. You might be asked to walk through how you would handle a specific technical issue or a scenario involving customer service.
✨Ask Insightful Questions
Prepare some thoughtful questions about the company and the role. This shows your interest and helps you gauge if the company culture and expectations align with your career goals.
