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- Tasks: Guide new customers through their onboarding journey and ensure a smooth setup.
- Company: Galeta is a London-based bakery known for handmade products and strong customer relationships.
- Benefits: Enjoy a dynamic work environment with opportunities to travel around London and a supportive team culture.
- Why this job: Join a passionate team, make meaningful connections, and enjoy cake while shaping customer experiences.
- Qualifications: Must be a people person with excellent communication skills; experience in customer-facing roles is a plus.
- Other info: This role involves a lot of travel across London, so being city-savvy is essential.
The predicted salary is between 30000 - 42000 £ per year.
Full Time | Based in Farringdon, London (but mostly out on the road)
At Galeta, we don’t cut corners. We handmake every product in our London bakery, deliver with care, and build genuine, lasting relationships with the people we serve. We’re now looking for a Customer Onboarding Specialist to help our new customers get the very best start with us.
This is a fast-paced, customer-facing role where you’ll be out and about across London- welcoming new cafés, coffee shops, and restaurants into the Galeta family.
What you’ll be doing
- Own the entire onboarding journey for new B2B customers.
- Be the first point of contact- friendly, helpful, and reliable.
- Visit customer sites to walk them through setup and ensure everything runs smoothly.
- Build trust-based relationships from day one.
- Work closely with our sales, ops, and logistics teams to deliver a seamless experience.
- Share ideas to help improve and evolve our onboarding process.
What we’re looking for
- A people person- confident on the phone, even better in person.
- Comfortable being on the move- most of your time will be on the road.
- Organised, independent, and proactive.
- Excellent communication skills and strong attention to detail.
- Experience in a customer-facing role (B2B or hospitality a plus).
- CRM or onboarding platform experience is helpful, but not essential.
Where you’ll be based
Start your day at our Farringdon HQ, then head out to meet customers across London. You’ll need to be city-savvy and enjoy getting out from behind a desk.
Why join Galeta?
We’re a passionate, close-knit team that cares deeply about quality- of our products and our relationships. You’ll play a key role in how customers experience Galeta and help shape how we grow. Plus... there’s always cake.
Interested?
Send your CV and a short note. We look forward to hearing from you!
Customer Onboarding Specialist employer: Galeta
Contact Detail:
Galeta Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Onboarding Specialist
✨Tip Number 1
Familiarise yourself with Galeta's products and values. Understanding their commitment to quality and customer relationships will help you connect better with potential customers during your onboarding visits.
✨Tip Number 2
Network within the hospitality industry in London. Attend local events or join relevant online groups to meet café and restaurant owners, which could give you a head start in building those trust-based relationships.
✨Tip Number 3
Brush up on your communication skills, especially in person. Practising how to engage with different types of customers can make a significant difference in how effectively you onboard them.
✨Tip Number 4
Get comfortable with being on the move. Plan mock routes around London to simulate your daily schedule, ensuring you can manage your time efficiently while visiting multiple customers.
We think you need these skills to ace Customer Onboarding Specialist
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer-facing roles, especially in B2B or hospitality. Emphasise any skills that demonstrate your ability to build relationships and communicate effectively.
Craft a Personal Note: Write a short note that reflects your enthusiasm for the role. Mention why you’re interested in working with Galeta and how your background aligns with their values of quality and relationship-building.
Showcase Your People Skills: In your application, provide examples of how you've successfully interacted with customers in the past. Highlight situations where you’ve built trust and ensured a smooth onboarding or service experience.
Research Galeta: Familiarise yourself with Galeta’s products and their approach to customer service. This knowledge will help you tailor your application and show that you understand their mission and values.
How to prepare for a job interview at Galeta
✨Show Your People Skills
As a Customer Onboarding Specialist, you'll be the first point of contact for new customers. Make sure to demonstrate your friendly and approachable nature during the interview. Share examples of how you've built relationships in previous roles, especially in customer-facing situations.
✨Demonstrate Organisational Skills
This role requires being organised and proactive. Be prepared to discuss how you manage your time and tasks effectively, especially when on the move. You might want to mention any tools or methods you use to stay organised, as this will show you're ready for the fast-paced environment.
✨Highlight Your Communication Skills
Excellent communication is key in this position. During the interview, focus on how you convey information clearly and effectively, both verbally and in writing. You could also provide examples of how you've handled challenging conversations with customers in the past.
✨Be Ready to Share Ideas
Galeta values innovation in their onboarding process. Think about any suggestions you might have for improving customer experiences based on your previous roles. This shows that you're not just looking to fit in but are eager to contribute to the team's success.
