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- Tasks: Lead technical support and training for dealers in landscaping and agriculture.
- Company: Join a leading provider of products and solutions in landscaping and agriculture across the UK and Ireland.
- Benefits: Enjoy competitive salary, travel opportunities, and a chance to make an impact in the industry.
- Why this job: Be part of a dynamic team focused on customer satisfaction and continuous improvement.
- Qualifications: Ex-military candidates with relevant experience in technical support or training are preferred.
- Other info: This role involves travel to customer sites and collaboration with various teams.
Our client, who deliver a comprehensive selection of products and practical solutions in the landscaping, ground maintenance, fleet management, agriculture and farming, across the UK and Ireland, are seeking a Technical Support & Training Manager in the Operations division. The role will be based in Cambridgeshire, with some travel to customer sites.
You will lead and co-ordinate the product support activities of all Divisions in the UK, whilst enhancing focus on customer aftermarket support. The job purpose is to enhance and to continue to develop the dealer network and service providers to optimum standards in supporting the needs of the end user customers. To develop initiatives and strategies for the delivery of high standards of customer support and services in line with SLA document and commitments.
Key Responsibilities- Deliver technical product support and training support for our client’s network of dealers, service centres and end user customers.
- Focus on the enhancement of systems and methods of all UK dealers and service providers to reach and maintain certain standards set and monitored by the distributor.
- Work across all UK divisions to create and monitor a dealer standard and performance indicator that covers all business distribution.
- Management responsibility to oversee the warranty, field-based service teams and technical support training, coordinating workloads according to demand and resource available.
- Liaising with OEM’s that import to our client on all technical product issues and developments and departing such information as is necessary to internal and external sales teams, field service team and workshops.
- Adhere to all policy and procedures and agreed business strategies, ensuring all company policy & procedures are followed (SLA, Warranty Policy, Health and Safety policy etc.).
- Responsible for warranty and registration, warranty training to dealers and internal staff.
- Ensuring the smooth running of the warranty system including updates and future developments within the system.
- Work with dealers and service centres on warranty queries and technical claims.
- Work with the Parts Department to provide details of spare parts requirement for service bulletins.
- Support and organise training events with the support of the Technical Training Specialist and Technical Product Specialist and on-line learning tools.
- Develop and evolve training department for both end users and internally.
- Responsibility for service marketing campaigns liaising with the Marketing Manager and PR agency.
- Responsible for liaison with OEM’s and their nominated insurance companies on all reported product related accidents or oil spillage.
- Represent our client at the Agricultural Engineers Association (AEA) meetings.
- Responsible for product integrity and current legislation requirements.
- Attend training events related to technical support, ensuring ongoing training throughout our client in UK and the dealer network on a continual basis.
- Liaise with the Operations Manager to prepare action plans and monitor departmental budgets for your areas of responsibility.
- Monitor fixed and variable costs and related budgets for your area of responsibility.
If you are interested in applying, please send a copy of your CV with a note outlining why this would be the ideal opportunity for you to Liz Walsh at Ex-Mil Recruitment Ltd or by email to liz@ex-mil.co.uk.
Technical Support & Training Manager (088lw) – Landscaping/Agriculture employer: Ex-mil Recruitment Ltd
Contact Detail:
Ex-mil Recruitment Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Support & Training Manager (088lw) – Landscaping/Agriculture
✨Tip Number 1
Familiarise yourself with the landscaping and agriculture sectors. Understanding the specific products and services offered by our client will help you demonstrate your knowledge during interviews and discussions.
✨Tip Number 2
Network with ex-military professionals who have transitioned into similar roles. They can provide valuable insights and may even refer you to opportunities within their networks, increasing your chances of landing the job.
✨Tip Number 3
Prepare to discuss your experience in technical support and training management. Be ready to share specific examples of how you've successfully led teams or improved customer service in previous roles.
✨Tip Number 4
Stay updated on the latest trends and technologies in the landscaping and agriculture industries. This knowledge will not only impress interviewers but also show your commitment to continuous learning and improvement.
We think you need these skills to ace Technical Support & Training Manager (088lw) – Landscaping/Agriculture
Some tips for your application 🫡
Understand the Role: Before applying, make sure to thoroughly read the job description for the Technical Support & Training Manager position. Understand the key responsibilities and required skills, especially those related to technical support and training in landscaping and agriculture.
Tailor Your CV: Customise your CV to highlight relevant experience in technical support, training, and any ex-military background. Emphasise your ability to manage teams, liaise with OEMs, and deliver high standards of customer service.
Craft a Compelling Cover Note: Write a brief cover note explaining why this role is ideal for you. Focus on your passion for landscaping and agriculture, your technical expertise, and how your military experience equips you for this position.
Follow Application Instructions: Ensure you send your application to the correct contact, Liz Walsh at Ex-Mil Recruitment Ltd, and include all requested documents. Double-check that your CV and cover note are attached before hitting send.
How to prepare for a job interview at Ex-mil Recruitment Ltd
✨Showcase Your Technical Knowledge
As a Technical Support & Training Manager, it's crucial to demonstrate your understanding of the products and services in landscaping and agriculture. Be prepared to discuss specific technical issues you've resolved in the past and how you can apply that knowledge to support dealers and end users.
✨Emphasise Your Leadership Skills
This role involves managing teams and coordinating workloads. Highlight your experience in leading teams, overseeing training initiatives, and ensuring high standards of customer support. Share examples of how you've successfully managed projects or improved team performance.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities and how you handle warranty claims or technical queries. Think of scenarios where you've had to liaise with OEMs or resolve complex issues, and be ready to explain your thought process and actions taken.
✨Demonstrate Your Commitment to Continuous Learning
The role requires ongoing training and development for both yourself and the dealer network. Discuss any relevant training you've undertaken and your approach to staying updated with industry trends and legislation. This shows your dedication to professional growth and service excellence.
