Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Be the go-to expert for homeowner queries and support the Homeownership Team.
- Company: Join Peabody, a company dedicated to exceptional service and community impact.
- Benefits: Enjoy flexible working, 30 days holiday, and a discount portal.
- Why this job: Make a real difference in residents' lives while developing your skills in a supportive environment.
- Qualifications: Strong communication skills and a passion for customer service are essential.
- Other info: Hybrid working with at least two days in the office; no sponsorship available.
Monday to Friday, 9am-5pm. A high number of candidates may make applications for this position, so make sure to send your CV and application through as soon as possible.
South East London – Hybrid Working
Are you passionate about delivering exceptional service and making a difference? We’re looking for a Homeownership Coordinator to be the friendly face and go-to expert supporting the team, our Leaseholders, Freeholders, and Shared Owners.
What you’ll be doing:
- Be the first point of contact for homeowner queries—helping residents get the answers they need.
- Support site visits, resident meetings and important tribunal cases.
- Help resolve queries and complaints with professionalism and care.
- Raising purchase orders, and keeping systems updated so everything runs smoothly.
- Manage Section 20 requests and observations, ensuring they are logged and allocated to the team, making sure we stay on top of legal timescales.
What success looks like:
- Residents feel supported, informed, and valued.
- Smooth day-to-day running of our Homeownership Team.
- Payments made on time and suppliers set up correctly.
- Strong relationships with stakeholders that help deliver seamless services.
- Living and breathing Peabody values every step of the way.
About you:
You’re a natural communicator—confident, approachable, and professional. You’ve got a knack for solving problems and a passion for great customer service. Housing or property experience? Even better!
Skills you’ll bring:
- Strong communication (written and verbal).
- Customer service or housing experience.
- Resilient when handling complex resident queries.
- Organised, great at managing your time and deadlines.
- Confident using multiple IT systems.
This role requires a minimum of two days a week working at our Westminster Bridge Road office.
Here are just a few of the benefits of working at Peabody:
- Flexible and hybrid working
- 30 days’ annual holiday, plus bank holidays
- Two additional paid volunteering days each year
- Flexible benefits scheme, including family friendly benefits and access to a discount portal
- 4 x salary life assurance
- Up to 10% pension contribution
Closing date: 3rd April 2025.
PLEASE NOTE: As an employer, Peabody does not provide sponsorship as a licenced UK employer.
Homeownership Coordinator employer: Peabody
Contact Detail:
Peabody Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Homeownership Coordinator
✨Tip Number 1
Make sure to research Peabody and their values thoroughly. Understanding their mission and how they support residents will help you align your answers during any interviews or conversations with the team.
✨Tip Number 2
Prepare specific examples from your past experiences that demonstrate your problem-solving skills and customer service excellence. Being able to share real-life scenarios will showcase your ability to handle complex resident queries effectively.
✨Tip Number 3
Network with current or former employees of Peabody if possible. They can provide valuable insights into the company culture and the expectations for the Homeownership Coordinator role, which can give you an edge in your application.
✨Tip Number 4
Familiarise yourself with the legal aspects related to housing and property management, especially Section 20 requests. This knowledge will not only help you in the role but also impress the hiring team during discussions.
We think you need these skills to ace Homeownership Coordinator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service or housing. Emphasise your communication skills and any previous roles where you resolved complex queries.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for delivering exceptional service. Mention specific examples of how you've supported customers or resolved issues in the past.
Highlight Relevant Skills: In your application, clearly outline your organisational skills and experience with IT systems. Mention any familiarity with managing Section 20 requests or similar tasks.
Submit Early: Given the high number of candidates, don’t wait until the last minute to submit your application. Ensure all documents are complete and submitted through our website as soon as possible.
How to prepare for a job interview at Peabody
✨Showcase Your Communication Skills
As a Homeownership Coordinator, strong communication is key. Be prepared to demonstrate your ability to communicate clearly and effectively, both verbally and in writing. Use examples from your past experiences where you successfully resolved queries or complaints.
✨Highlight Your Customer Service Experience
This role requires a passion for great customer service. Share specific instances where you've gone above and beyond to support customers or residents. This will show your potential employer that you truly care about making a difference.
✨Demonstrate Problem-Solving Skills
You’ll be handling complex resident queries, so it’s important to showcase your problem-solving abilities. Prepare to discuss challenges you've faced in previous roles and how you approached them to find effective solutions.
✨Familiarise Yourself with Relevant Legislation
Understanding legal timescales and processes related to Section 20 requests is crucial. Brush up on relevant housing laws and regulations before the interview, as this knowledge will demonstrate your commitment and readiness for the role.
