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- Tasks: Lead and manage client delivery projects, ensuring top-notch execution and client satisfaction.
- Company: Join a fantastic growing company with a vibrant culture in the Newcastle area.
- Benefits: Enjoy a £50,000 salary, 10% bonus, hybrid working, and great benefits.
- Why this job: Be part of a dynamic team that values collaboration and continuous improvement while making a real impact.
- Qualifications: 3+ years in client delivery or project management, strong leadership, and excellent communication skills required.
- Other info: Work Monday to Friday, 12.00pm to 8.00pm, supporting US clients.
The predicted salary is between 36000 - 60000 £ per year.
The purpose of the role is to support, develop and plan a structured delivery approach that exceeds the clients’ objectives and expectations. The role holder will play a key role in delighting clients and this position will oversee one Client Delivery Manager whilst ensuring effective client communication, operational excellence and efficiency delivering key client campaigns.
Duties:
- Lead, mentor, and manage Client Delivery Manager(s) to ensure successful execution of campaigns.
- Work with the Client Delivery Lead and Product/Delivery Team to move towards standardisation of campaign delivery (platform and process) to reduce cost base.
- Foster a culture of accountability, collaboration and continuous improvement.
- Support in the achievement of key operational KPI’s.
- Set performance goals, regularly review performance, and provide coaching and development opportunities.
- Work with the Client Success Lead to ensure day-to-day management and coaching of the Client Success Team.
- Understand client business objectives and ensure campaigns align with their goals.
- Support key clients on managing the day-to-day operational aspects of upcoming and existing projects and contracts.
- Liaise with clients and relevant stakeholders to understand and establish targets, objectives, schedules and incorporating this into the project plan.
- Serve as a point of contact for Account teams and clients, ensuring excellent communication fostering strong relationships.
- Work with Account Directors to conduct regular reviews with clients, providing performance updates, insights, and recommendations for future campaigns.
- Plan, coordinate and oversee the delivery of complex contracts and standard client platform campaigns, ensuring they are delivered on time, within scope, and on budget.
- Align campaign schedule to incorporate resources required optimising workload distribution to meet demands of multiple, simultaneous client campaigns.
- Collaborate closely with cross-functional teams, including Sales, Finance, Legal, Commercial and Product Development to ensure smooth campaign launches and delivery.
- Conduct regular reviews of Campaign delivery processes, ensuring SLAs and KPIs are achieved.
- Collaborate with Client Delivery Lead, Operational Leads and the wider team to standardise processes, workflows and best practice.
- Support the team to identify inefficiencies, develop actionable strategies to address root causes.
Experience Needed:
- 3+ years proven experience in a client delivery, client services, or project management role, ideally within the technology or marketing/agency environment.
- Strong leadership skills, working with high-performing teams.
- Excellent client-facing communication and relationship management skills, with the ability to engage and influence senior stakeholders.
- Strong financial acumen, with experience managing budgets and tracking financial performance.
- Strong organisational skills, with the ability to manage multiple priorities and work effectively in a fast-paced environment.
- A proactive, solutions-oriented mindset, with a passion for delivering high quality projects.
- Proficiency in project management tools and software.
Client Delivery / Project Manager employer: Teemz Recruit
Contact Detail:
Teemz Recruit Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Delivery / Project Manager
✨Tip Number 1
Familiarise yourself with project management methodologies like Agile or Waterfall, as these are often crucial in client delivery roles. Understanding these frameworks will help you demonstrate your ability to manage projects effectively during interviews.
✨Tip Number 2
Network with professionals in the industry, especially those who work in client delivery or project management. Attend relevant events or webinars to connect with potential colleagues and learn more about the company culture at StudySmarter.
✨Tip Number 3
Prepare to discuss specific examples of how you've successfully managed client relationships and delivered projects on time and within budget. Use the STAR method (Situation, Task, Action, Result) to structure your responses during interviews.
✨Tip Number 4
Research StudySmarter's current projects and clients to understand their needs and challenges. This knowledge will allow you to tailor your discussions and show how your experience aligns with their objectives during the interview process.
We think you need these skills to ace Client Delivery / Project Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in client delivery and project management. Use specific examples that demonstrate your leadership skills and ability to manage multiple priorities effectively.
Craft a Compelling Cover Letter: Write a cover letter that showcases your understanding of the role and the company. Mention how your experience aligns with their needs, particularly in managing client relationships and delivering successful campaigns.
Highlight Relevant Skills: Emphasise your strong communication and relationship management skills in your application. Provide examples of how you've influenced senior stakeholders and achieved operational excellence in previous roles.
Showcase Your Project Management Experience: Detail your proficiency in project management tools and software. Include specific projects where you successfully managed budgets and tracked financial performance, demonstrating your strong financial acumen.
How to prepare for a job interview at Teemz Recruit
✨Showcase Your Leadership Skills
As a Client Delivery Manager, you'll be leading teams. Be prepared to discuss your leadership style and provide examples of how you've successfully managed and mentored team members in the past.
✨Demonstrate Client-Facing Experience
Highlight your experience in client communication and relationship management. Share specific instances where you engaged with clients, understood their needs, and delivered successful outcomes.
✨Prepare for Financial Discussions
Since financial acumen is crucial for this role, be ready to talk about your experience managing budgets and tracking financial performance. Bring examples of how you've optimised costs while delivering projects.
✨Familiarise Yourself with Project Management Tools
Make sure you're well-versed in project management tools and software. Be prepared to discuss which tools you've used and how they helped you manage multiple priorities effectively.
