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For Companies At a Glance
- Tasks: Lead a dynamic team, drive sales, and ensure top-notch customer service.
- Company: Join M&S, a forward-thinking retailer committed to inclusivity and quality.
- Benefits: Enjoy 20% discount, flexible hours, generous holidays, and wellbeing support.
- Why this job: Be part of an exciting culture that values individuality and career growth.
- Qualifications: Proven leadership skills, digital confidence, and ability to manage priorities.
- Other info: Flexible working options available; we support diverse teams and personal growth.
The predicted salary is between 28800 - 43200 £ per year.
Everyone is welcome at M&S. No exceptions. It’s your background, abilities and differences that make you, uniquely you. And when you’re part of M&S, that individuality has the potential to make waves.
Summary
Our Team Managers are responsible for leading the majority of our colleague population and are integral to the in-store team. Your role is to help our people be the best that they can be, to assist in driving sales, commerciality and service standards within your store. One of the requirements for this role is flexibility to work across various departments. This in return provides a strong grounding across all elements of our business and therefore supports with career progression in the future. We have a flexible / hybrid approach - talk to us about part time or job share opportunities in this role, if it’s meaningful to you, it’s important to us.
What’s in it for you
Being a part of M&S is exactly that – playing your part to bring the magic of M&S to our customers every day. We’re an inclusive, dynamic, exciting, and ever evolving business built on doing the right thing and bringing exceptional quality, value, service to every customer, whenever, wherever and however they want to shop with us. Here are some of the benefits we offer that make working for M&S just that little bit more special:
- 20% colleague discount across all M&S products and many of our third-party brands for you and a member of your household.
- Competitive holiday entitlement with the potential to buy extra holiday days!
- Discretionary bonus schemes awarded based on how you achieve your personal objectives and our performance as a business.
- A generous Defined Contribution Pension Scheme and Life Assurance.
- A dedicated welcome to our teams with a tailored induction and a wide range of training programmes to develop your skills.
- Amazing perks and discounts via our M&S Choices portal to maximise your financial and personal wellbeing.
- Industry-leading parental, adoption and neonatal policies, providing support and flexibility for your family.
- Access to a fantastic range of wellbeing support for all colleagues including access to our 24/7 Virtual GP and PAM Assist to support you and your family.
- A charity volunteer day to support a charity or cause you’re passionate about through a dedicated day away from work.
What you’ll do
Your key accountabilities will include:
- Driving a selling culture within your team.
- Consistently raising performance and capability of the team to support developing internal talent.
- Utilising and exploiting data to support with operational decisions.
- Implementing a continuous improvement mentality within the team and working in partnership with the wider team.
- Energising your team to deliver first class customer service within a fast-paced environment.
Who you are
Your skills and experience will include:
- A proven leadership track record and the ability to lead effectively through ambiguity.
- Being digitally confident.
- Having an understanding of systems and the ability to exploit them.
- Comfortable having difficult conversations and able to get effective resolutions with both colleagues and line managers.
- Ability to juggle a number of priorities whilst still maintaining an excellent standard and working with pace.
- Demonstrate flexibility and resourcefulness to change and the ability to lead teams through change with a growth mentality.
We are ambitious about the future of retail. We’re disrupting, innovating and leading the industry into a more conscientious, inspiring digital era. We’re transforming how we work together and offering our most exciting opportunities yet. Marks & Spencer strives to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make change happen. We are committed to building diverse and representative teams, where everyone can bring their whole selves to work and be at their best. We support each other and work together to win together. If you feel you’d benefit from any support or reasonable adjustments during any stage of the recruitment process, please don’t hesitate to let us know when completing your application. This information will be picked up by our team, so we can try and put steps in place to help you be at your best through this process.
Team Manager - Cafe - Leamington Shopping Park - Royal Leamington Spa, Warwickshire employer: Marks & Spencer
Contact Detail:
Marks & Spencer Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Team Manager - Cafe - Leamington Shopping Park - Royal Leamington Spa, Warwickshire
✨Tip Number 1
Familiarise yourself with M&S's values and culture. Understanding their commitment to inclusivity and exceptional customer service will help you align your approach during interviews and discussions.
✨Tip Number 2
Highlight your leadership experience in fast-paced environments. Be ready to share specific examples of how you've successfully led teams, especially through change or ambiguity, as this is crucial for the Team Manager role.
✨Tip Number 3
Demonstrate your digital confidence by discussing any relevant systems or tools you've used in previous roles. M&S values candidates who can leverage technology to improve operations and customer experiences.
✨Tip Number 4
Prepare to discuss your approach to driving a selling culture within a team. Think about strategies you've implemented in the past that have successfully motivated your team to achieve sales targets.
We think you need these skills to ace Team Manager - Cafe - Leamington Shopping Park - Royal Leamington Spa, Warwickshire
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and skills required for the Team Manager position. Tailor your application to highlight how your experience aligns with these requirements.
Showcase Leadership Skills: Emphasise your leadership experience in your CV and cover letter. Provide specific examples of how you've successfully led teams, driven performance, and managed change in previous roles.
Highlight Flexibility and Adaptability: Since the role requires flexibility across various departments, mention any experiences where you've successfully adapted to changing environments or taken on diverse responsibilities.
Personalise Your Application: Make your application stand out by personalising it. Use the company's values and mission to frame your motivation for applying, and express how you can contribute to their goals.
How to prepare for a job interview at Marks & Spencer
✨Showcase Your Leadership Skills
As a Team Manager, you'll need to demonstrate your leadership abilities. Prepare examples of how you've successfully led teams in the past, especially in challenging situations. Highlight your approach to motivating and developing team members.
✨Understand the Business
Familiarise yourself with M&S's values and business model. Be ready to discuss how you can contribute to driving sales and improving service standards. Showing that you understand their operations will set you apart from other candidates.
✨Emphasise Flexibility and Adaptability
This role requires flexibility across various departments. Be prepared to discuss your experiences in adapting to change and managing multiple priorities. Share specific instances where you've successfully navigated ambiguity.
✨Prepare for Customer Service Scenarios
Customer service is key in this role. Think of examples where you've delivered exceptional service or resolved difficult customer issues. This will demonstrate your commitment to creating a positive experience for customers.
