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For Companies At a Glance
- Tasks: Be the friendly face of our hotel, managing check-ins and providing 5-star guest service.
- Company: Join Leonardo Hotels, a rapidly growing hotel group with over 270 locations across Europe.
- Benefits: Enjoy special room rates, meals at work, and a recognition scheme with vouchers.
- Why this job: Be part of a vibrant team that celebrates hard work and offers clear paths for progression.
- Qualifications: Bring your warm personality, organisational skills, and a passion for hospitality.
- Other info: Access ongoing training, wellness support, and fun events like pizza parties and awards celebrations.
The predicted salary is between 24000 - 33600 ÂŁ per year.
Be Yourself – Be a Bold Team Player – Be Leonardo
As a Night Receptionist you’ll be a face of the hotel, so we want you to bring your warm and friendly personality to work with you every day. Take a deep breath because you’ll be stepping into a busy role! Working as part of a vibrant team, you’ll be an ambassador for the hotel as the first person our guests will meet. Whilst organising all aspects of the check-in and check-out processes, you’ll be offering guests the real 5-star treatment at our hotel!
Some of the perks you could enjoy include:
- Special rates on Leonardo Hotel rooms across the UK & Europe: get planning that city break you’ve been dreaming of!
- Company-wide recognition scheme: for being your fabulous self, you could earn vouchers to spend on a wide range of high street shops
- Meals at work
- Talent referral scheme: earn yourself a bonus for recommending a friend to join us
We love to get together and celebrate: we regularly host Thank You Week (your hotel could have anything from ice cream trucks to pizza parties) and every year we get dressed up in our fanciest threads to host our Employee Awards Celebration.
The important stuff: access to the Company Pension Scheme, Life Assurance and Wellbeing Support.
Ongoing job-related training programmes with clear paths for progression.
If you’re our ideal Night Receptionist, you will:
- Be yourself!
- Be passionate to make a difference and eager to bring new ideas to the table
- Be courteous to guests and colleagues at all times
- Use your savvy knowledge to offer guidance and local recommendations for a great stay in the city
- Have top-notch organisational skills
- Be dependable, and a reassuring influence for guests
Why come join us? We look after our colleagues just as well as we look after our guests. Once you’re part of the team, you’re part of the Leonardo community. In our business, your hard work and pace is valued so it’s our role to keep you at the top of your game as a Hospitality professional! Our “GROWonline” learning portal ensures you develop the knowledge and skills you need, along with regular coaching and training from your manager. Our regular Learning Bites, “Come Join Us Guest Care” training and Wellness webinars all help your progress with us. With support on tap, top-notch practical training and clear progression you’ll be on track for a brilliant future in Hospitality!
Our Story: Built on decades of hotelier know-how, we operate over 270 hotels across the United Kingdom and Europe. We look after over 55 hotels across the UK & Ireland, and being one of the fastest growing hotel groups, we have plans for major expansion over the next few years; there’s never been a more exciting time to come join us!
Night Receptionist - London (Central) employer: Leonardo Royal Hotels
Contact Detail:
Leonardo Royal Hotels Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Night Receptionist - London (Central)
✨Tip Number 1
Familiarise yourself with the hotel and its services. Knowing the ins and outs of what the hotel offers will help you stand out during the interview, as you can demonstrate your enthusiasm and readiness to provide guests with top-notch recommendations.
✨Tip Number 2
Showcase your customer service skills in your interactions. Whether it's through networking or casual conversations, displaying a warm and friendly personality will reflect the qualities they are looking for in a Night Receptionist.
✨Tip Number 3
Research common challenges faced by night receptionists and think about how you would handle them. Being prepared with solutions shows that you are proactive and ready to tackle the busy role head-on.
✨Tip Number 4
Connect with current or former employees on platforms like LinkedIn. They can provide insights into the company culture and expectations, which can be invaluable when preparing for your interview.
We think you need these skills to ace Night Receptionist - London (Central)
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand what the hotel is looking for in a Night Receptionist. Highlight key responsibilities and required skills in your application.
Showcase Your Personality: Since the role requires a warm and friendly personality, make sure to convey your enthusiasm and approachability in your cover letter. Use examples from past experiences where you provided excellent customer service.
Highlight Relevant Experience: If you have previous experience in hospitality or customer service, be sure to detail this in your CV. Mention specific tasks that relate to check-in/check-out processes and guest interactions.
Tailor Your Application: Customise your CV and cover letter to reflect the values and culture of the hotel. Use keywords from the job description to demonstrate that you are a good fit for their team.
How to prepare for a job interview at Leonardo Royal Hotels
✨Show Your Personality
As a Night Receptionist, your warm and friendly personality is key. Make sure to let your true self shine during the interview. Share personal anecdotes that highlight your customer service skills and how you connect with guests.
✨Demonstrate Organisational Skills
This role requires top-notch organisational skills. Be prepared to discuss how you manage multiple tasks efficiently. You might want to give examples of past experiences where you successfully handled busy situations or prioritised tasks.
✨Research the Hotel
Familiarise yourself with the hotel’s values and services. Knowing about their offerings and what makes them unique will show your genuine interest in the position and help you answer questions more effectively.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving abilities. Think of examples where you provided excellent guest service or resolved conflicts, as these will demonstrate your capability to handle the demands of the role.
