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- Tasks: Serve customers, keep the store tidy, and meet sales targets.
- Company: Join M&S, a leading retailer committed to inclusivity and innovation.
- Benefits: Enjoy flexible working hours and comprehensive training.
- Why this job: Be the face of M&S, making a real impact on customer experiences.
- Qualifications: Strong communication skills and a passion for customer service required.
- Other info: Fixed term position with 20 hours per week, perfect for students.
Everyone is welcome at M&S. No exceptions. It’s your background, abilities and differences that make you, uniquely you. And when you’re part of M&S, that individuality has the potential to make waves.
Fixed term position - 20hrs per week
Work Pattern: WEEK 1 & 2 - Tues 06.00-10.00, Wed 06.00-10.00, Thurs 06.00-10.00, Fri 06.00-10.00, Sat 06.00-10.00
Purpose: To deliver a great shopping experience for our customers, we are looking for colleagues who put customers before tasks every time whilst championing and promoting our brilliant products. As the face of the business, you will be the voice of our customers helping us to continually improve.
Key Accountabilities:
- Serve our customers efficiently, both on the shop floor and at service points.
- Keep the store clean and tidy, ensuring that our shelves are always stocked with product.
- Monitor and deliver on the daily sales targets, priorities, promotions and selling opportunities.
- Proactively engage with customers to understand their needs, make recommendations and deliver remarkable service throughout their visit to store.
- Build expert product knowledge to sell and recommend our products and services.
- We’ll give you the training to utilise all digital tools and communication channels to deliver for the customer every time.
Key Capabilities:
- High levels of customer service.
- Committed to delivering excellent work with great attention to detail.
- Open to and acts upon feedback, asking for this regularly.
- Takes accountability for planning and managing own workload efficiently.
- Strong communication skills.
- Adaptable to changing situations.
- Builds positive relationships by being a good listener.
- Good level of digital capability.
Everyone’s Welcome. M&S is ready to push boundaries to lead the retail industry into a greener, speedier, more inspiring digital era. That’s why we’re revolutionising how we work and offering our most exciting opportunities yet. There’s never been a better time to be part of our team. Marks & Spencer aims to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make an immediate impact.
We are committed to an active Inclusion, Diversity and Equal Opportunities Policy, which starts with our recruitment and selection process, and we are happy to talk flexible working. If you consider yourself to require reasonable adjustments to any part of our recruitment process, we invite you to share those requirements with us when completing your application. We will make every effort to ensure your needs are met to provide a fair and transparent process of assessment.
Customer Assistant - Foods - Ripon - Ripon, North Yorkshire employer: Marks & Spencer
Contact Detail:
Marks & Spencer Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Assistant - Foods - Ripon - Ripon, North Yorkshire
✨Tip Number 1
Familiarise yourself with M&S's product range and values. Understanding their commitment to quality and customer service will help you engage more effectively during the interview.
✨Tip Number 2
Practice your customer service skills by role-playing different scenarios. This will prepare you to demonstrate your ability to handle various customer interactions confidently.
✨Tip Number 3
Be ready to discuss how you can contribute to a positive shopping experience. Think of examples from your past experiences where you went above and beyond for customers.
✨Tip Number 4
Show your adaptability by preparing to discuss how you've handled changes in previous roles. M&S values flexibility, so highlighting this trait will make you stand out.
We think you need these skills to ace Customer Assistant - Foods - Ripon - Ripon, North Yorkshire
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and skills required for the Customer Assistant position. Tailor your application to highlight how your experience aligns with these requirements.
Highlight Customer Service Skills: Emphasise your customer service experience in your CV and cover letter. Provide specific examples of how you've delivered excellent service, engaged with customers, and resolved issues effectively.
Show Adaptability: Mention instances where you've adapted to changing situations or received feedback positively. This is crucial for a role that requires flexibility and responsiveness to customer needs.
Express Enthusiasm for the Brand: Convey your passion for Marks & Spencer and their commitment to inclusivity and sustainability. Demonstrating knowledge about the company’s values can set you apart from other candidates.
How to prepare for a job interview at Marks & Spencer
✨Showcase Your Customer Service Skills
As a Customer Assistant, your ability to provide excellent service is crucial. Prepare examples of how you've gone above and beyond for customers in previous roles, highlighting your communication skills and adaptability.
✨Demonstrate Product Knowledge
Familiarise yourself with M&S products before the interview. Being able to discuss specific items or promotions shows your enthusiasm for the role and your commitment to helping customers make informed choices.
✨Emphasise Teamwork and Collaboration
M&S values building positive relationships. Be ready to share experiences where you worked effectively within a team, showcasing your ability to listen and adapt to others' needs.
✨Prepare for Situational Questions
Expect questions that assess how you handle various customer scenarios. Think about times when you had to manage difficult situations or feedback, and be prepared to explain your thought process and actions.
