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- Tasks: Serve customers, keep the store tidy, and meet sales targets.
- Company: Join M&S, a leader in retail known for inclusivity and innovation.
- Benefits: Flexible working options and comprehensive training provided.
- Why this job: Be the face of M&S, making a real impact on customer experiences.
- Qualifications: Must be 18+, with strong communication skills and a customer-focused attitude.
- Other info: Temporary role with shifts on Friday and Saturday nights.
Everyone is welcome at M&S. No exceptions. It’s your background, abilities and differences that make you, uniquely you. And when you’re part of M&S, that individuality has the potential to make waves.
Summary: Customer Assistant - Foods - Lisburn - 15 hrs temporary. Due to operational requirements, this role is suitable for 18 years and over.
Friday: 22:00 - 06:00
Saturday: 23:00 - 07:00
Purpose: To deliver a great shopping experience for our customers, we are looking for colleagues who put customers before tasks every time whilst championing and promoting our brilliant products. As the face of the business, you will be the voice of our customers helping us to continually improve.
Key Accountabilities:
- Serve our customers efficiently, both on the shop floor and at service points.
- Keep the store clean and tidy, ensuring that our shelves are always stocked with product.
- Monitor and deliver on the daily sales targets, priorities, promotions and selling opportunities.
- Proactively engage with customers to understand their needs, make recommendations and deliver remarkable service throughout their visit to store.
- Build expert product knowledge to sell and recommend our products and services.
- We’ll give you the training to utilise all digital tools and communication channels to deliver for the customer every time.
Key Capabilities:
- High levels of customer service.
- Committed to delivering excellent work with great attention to detail.
- Open to and acts upon feedback, asking for this regularly.
- Takes accountability for planning and managing own workload efficiently.
- Strong communication skills.
- Adaptable to changing situations.
- Builds positive relationships by being a good listener.
- Good level of digital capability.
Everyone’s Welcome. M&S is ready to push boundaries to lead the retail industry into a greener, speedier, more inspiring digital era. That’s why we’re revolutionising how we work and offering our most exciting opportunities yet. There’s never been a better time to be part of our team. Marks & Spencer aims to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make an immediate impact.
We are committed to an active Inclusion, Diversity and Equal Opportunities Policy, which starts with our recruitment and selection process, and we are happy to talk flexible working. If you consider yourself to require reasonable adjustments to any part of our recruitment process, we invite you to share those requirements with us when completing your application. We will make every effort to ensure your needs are met to provide a fair and transparent process of assessment.
Customer Assistant - Foods - Lisburn - Lisburn, Down employer: Marks & Spencer
Contact Detail:
Marks & Spencer Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Assistant - Foods - Lisburn - Lisburn, Down
✨Tip Number 1
Familiarise yourself with M&S products and services. Knowing the ins and outs of what they offer will help you engage with customers effectively and demonstrate your enthusiasm for the role.
✨Tip Number 2
Practice your customer service skills. Since this role is all about delivering a great shopping experience, think of examples from your past where you've gone above and beyond for a customer.
✨Tip Number 3
Be prepared to discuss how you handle feedback and adapt to change. M&S values employees who are open to improvement, so think of specific instances where you've successfully adapted in a work environment.
✨Tip Number 4
Show your digital capability. Familiarise yourself with common retail technologies and be ready to discuss how you can use these tools to enhance customer service during your interview.
We think you need these skills to ace Customer Assistant - Foods - Lisburn - Lisburn, Down
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and requirements for the Customer Assistant position. Tailor your application to highlight how your skills and experiences align with these expectations.
Highlight Customer Service Skills: Since this role focuses on delivering excellent customer service, make sure to emphasise any relevant experience you have in customer-facing roles. Use specific examples to demonstrate your ability to engage with customers and provide exceptional service.
Show Adaptability: The job requires adaptability to changing situations. Include examples in your application that showcase your flexibility and ability to handle various tasks efficiently, especially in a fast-paced environment.
Express Your Commitment to Inclusion: Marks & Spencer values diversity and inclusion. If applicable, mention your commitment to these principles in your application. This could include experiences where you've worked in diverse teams or contributed to an inclusive environment.
How to prepare for a job interview at Marks & Spencer
✨Showcase Your Customer Service Skills
As a Customer Assistant, your ability to provide excellent service is crucial. Prepare examples of how you've gone above and beyond for customers in previous roles, highlighting your commitment to putting customers first.
✨Demonstrate Product Knowledge
Familiarise yourself with M&S products, especially those in the food category. Be ready to discuss your favourite items and how you would recommend them to customers, showing your enthusiasm and expertise.
✨Emphasise Adaptability
The role requires adaptability to changing situations. Think of instances where you've successfully adjusted to new challenges or changes in your work environment, and be prepared to share these during the interview.
✨Ask Insightful Questions
Prepare thoughtful questions about the role and the company culture. This shows your genuine interest in M&S and helps you understand how you can contribute to their mission of delivering a great shopping experience.
