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- Tasks: As a Customer Success Manager, you'll guide clients to maximize their use of Verint products.
- Company: Join Verint, a leader in customer engagement solutions across the EMEA region.
- Benefits: Enjoy a dynamic work environment with opportunities for growth and collaboration.
- Why this job: Make a real impact by enhancing client satisfaction and loyalty while driving business success.
- Qualifications: Fluency in German and experience in customer service or management are essential.
- Other info: This role offers a chance to work with diverse teams and innovative technologies.
The predicted salary is between 36000 - 60000 £ per year.
***Must be fluent in German*** Role Purpose Our German speaking Customer Success Manager (CSM) is a trusted advisor for Verint customers, working with customer influencers and decision makers to achieve overall business objectives through the utilization of Verint products. The CSM will cultivate client loyalty and satisfaction by bridging organizational and technical relationships. Portfolio responsibility will consist of both Cloud and On-Premise customers, covering the full product suite, across the EMEA Region. You will partner with clients to demonstrate return on investment, secure annual contract renewals and create the demand for new products and services. The CSM will engage with internal teams Pre-Sales, Sales Operations, Support and Professional Services teams to provide a successful customer experience. Some of your responsibilities; Protect annual recurring revenues and minimise churn within our customer base Deliver (minimum) quarterly business reviews to client stakeholders Facilitate Annual (Strategic) Review Meetings with executives and influencers to help better understand current and long-term business strategy Develop Customer Success Plans to capture key account goals, objectives and success measures Monitor C-SAT and NPS-R and own associated actions to drive improvements in satisfaction for allocated accounts Identify opportunities for Customers to communicate the value and successes of interacting with a Verint product through case studies, references, CAB, Engage, Elevate program, Community Qualifications: Fluent in German Ability to create and implement strategic customer success plans for allocated accounts Proven ability to present, influence and sell to achieve agreed targets Commercial experience of generating revenue by identifying and qualifying existing business opportunities Extensive customer service/management experience in a Professional Services type environment Self-motivated; able to work through own initiative Good commercial awareness Able to plan and prioritise workloads to meet agreed goals Able to keep accurate records and work within agreed frameworks Able to respond to speedy changes in technology and learn and apply new solutions
Customer Success Manager employer: Verint
Contact Detail:
Verint Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Success Manager
✨Tip Nummer 1
Nutze dein Netzwerk, um Kontakte zu Verint herzustellen. Sprich mit ehemaligen oder aktuellen Mitarbeitern, um Einblicke in die Unternehmenskultur und die Erwartungen an einen Customer Success Manager zu erhalten.
✨Tip Nummer 2
Bereite dich darauf vor, deine Fähigkeiten im Bereich Kundenbindung und strategische Planung zu demonstrieren. Überlege dir konkrete Beispiele aus deiner bisherigen Berufserfahrung, die zeigen, wie du erfolgreich Kundenbeziehungen aufgebaut und gepflegt hast.
✨Tip Nummer 3
Informiere dich über die Produkte von Verint und deren Nutzen für die Kunden. Zeige in Gesprächen, dass du die Produkte verstehst und wie sie zur Erreichung der Geschäftsziele der Kunden beitragen können.
✨Tip Nummer 4
Sei bereit, deine Kommunikationsfähigkeiten unter Beweis zu stellen. Als CSM musst du in der Lage sein, komplexe Informationen klar und überzeugend zu präsentieren, sowohl in schriftlicher als auch in mündlicher Form.
We think you need these skills to ace Customer Success Manager
Some tips for your application 🫡
Research Verint: Begin by researching Verint and their products. Understand their customer success strategies and how they engage with clients to achieve business objectives.
Tailor Your CV: Make sure your CV highlights relevant experience in customer success management, particularly in a Professional Services environment. Emphasize your fluency in German and any commercial experience you have.
Craft a Compelling Cover Letter: Write a cover letter that showcases your ability to create and implement strategic customer success plans. Mention specific examples of how you've influenced client satisfaction and revenue generation in previous roles.
Highlight Key Skills: In your application, emphasize skills such as self-motivation, commercial awareness, and the ability to adapt to new technologies. These are crucial for the Customer Success Manager role.
How to prepare for a job interview at Verint
✨Zeige deine Sprachkenntnisse
Da die Rolle einen fließenden Umgang mit Deutsch erfordert, solltest du sicherstellen, dass du während des gesamten Interviews in deutscher Sprache kommunizierst. Dies zeigt nicht nur deine Sprachbeherrschung, sondern auch dein Engagement für die Position.
✨Bereite dich auf Kundenbeziehungen vor
Sei bereit, Beispiele aus deiner bisherigen Erfahrung zu teilen, in denen du erfolgreich Kundenbeziehungen aufgebaut und gepflegt hast. Betone, wie du Kundenloyalität und Zufriedenheit gefördert hast, um das Vertrauen der Interviewer zu gewinnen.
✨Verstehe die Produkte von Verint
Informiere dich im Voraus über die Produkte und Dienstleistungen von Verint. Zeige, dass du verstehst, wie diese Produkte den Kunden helfen können, ihre Geschäftsziele zu erreichen, und sei bereit, darüber zu sprechen, wie du diese Lösungen effektiv präsentieren würdest.
✨Strategische Denkweise demonstrieren
Bereite dich darauf vor, deine Fähigkeit zur Entwicklung und Umsetzung strategischer Kundenbindungspläne zu erläutern. Diskutiere, wie du die Bedürfnisse der Kunden analysierst und Maßnahmen ergreifst, um deren Zufriedenheit und den Wert der Produkte zu maximieren.
