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- Tasks: Be the first point of contact for clients, managing communications and resolving queries.
- Company: Join tmgroup, a leading tech-driven property search provider with 20 years of experience.
- Benefits: Enjoy a supportive work environment and the chance to shape the future of property technology.
- Why this job: Perfect for those who love customer service and want to thrive in a fast-paced, innovative setting.
- Qualifications: Strong customer service skills, proficiency in Microsoft Office, and excellent communication abilities required.
- Other info: This role is based onsite at our Swindon Office.
The predicted salary is between 28800 - 43200 £ per year.
Were excited to offer a fantastic opportunity for a Client Advisor to join our dynamic technology company in the property sector. If you’re passionate about delivering exceptional customer service, thrive in fast-paced environments, and enjoy building strong relationships, this role could be the perfect fit for you. About the role As a Client Advisor in our Client Services team, youll be the first point of contact for our clients and suppliers. Your primary responsibility will be managing incoming and outgoing communication, ensuring all queries are resolved efficiently and with care. From handling client enquiries through various channels (phone, email, etc.) to completing tasks using our organisation’s software, your focus will be on delivering exceptional service that aligns with our KPIs and company standards. In this role, youll take ownership of customer issues, working proactively to resolve them and contributing to a smooth-running department. Youll participate in team meetings, help manage complaints in line with our established procedures, and work closely with colleagues to meet departmental goals. About You To succeed, youll need a strong understanding of the importance of customer service, excellent computer skills (including proficiency in Microsoft Office), and the ability to build relationships at all levels. Clear communication is key, and youll need to feel confident engaging with both internal and external contacts. Youll be someone who can work independently, with keen attention to detail, and the flexibility to juggle multiple tasks while maintaining accuracy. Problem-solving is second nature to you, and youll thrive in a fast-moving, ever-changing environment. Join us, and be part of a forward-thinking team thats shaping the future of the property sector through technology! About Us: tmgroup is a supportive, innovative, and customer-focused business. As the UKs leading supplier of Property Searches and market leading technology provider for property professionals, this is a great opportunity for an experienced Client Advisor to join our Client Services team. This role will be based onsite at our Swindon Office. With a 20-year history, we are well known as a property search provider. But following recent Private Equity acquisition, we are now on a journey to position ourselves as a technology-driven property partner, leading the way in creating digital solutions that make property transactions easier for everyone. TPBN1_UKTJ
Contact Centre Advisor employer: TM Group (UK) Limited
Contact Detail:
TM Group (UK) Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Contact Centre Advisor
✨Tip Number 1
Familiarize yourself with the property sector and the specific services offered by tmgroup. Understanding the industry will help you engage more effectively with clients and demonstrate your passion for delivering exceptional customer service.
✨Tip Number 2
Practice your communication skills, especially in handling client inquiries through various channels like phone and email. Being able to convey information clearly and confidently will set you apart as a strong candidate for the Client Advisor role.
✨Tip Number 3
Showcase your problem-solving abilities by preparing examples of how you've successfully resolved customer issues in the past. This will highlight your proactive approach and ability to thrive in a fast-paced environment.
✨Tip Number 4
Get comfortable with Microsoft Office and any relevant software tools that may be used in the role. Being proficient in these applications will not only boost your confidence but also demonstrate your readiness to contribute to the team from day one.
We think you need these skills to ace Contact Centre Advisor
Some tips for your application 🫡
Understand the Role: Make sure to thoroughly read the job description for the Client Advisor position. Highlight key responsibilities and required skills, such as customer service excellence and proficiency in Microsoft Office, to tailor your application.
Craft a Tailored CV: Customize your CV to reflect your experience in customer service and any relevant technology skills. Use specific examples that demonstrate your ability to handle client inquiries and resolve issues efficiently.
Write a Compelling Cover Letter: In your cover letter, express your passion for delivering exceptional customer service and your ability to thrive in fast-paced environments. Mention how your skills align with the company's goals and values.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at TM Group (UK) Limited
✨Show Your Passion for Customer Service
Make sure to express your enthusiasm for delivering exceptional customer service. Share specific examples from your past experiences where you went above and beyond to help a client, as this will demonstrate your commitment to the role.
✨Demonstrate Your Communication Skills
Since clear communication is key in this role, practice articulating your thoughts clearly and concisely. Be prepared to discuss how you handle different communication channels, such as phone and email, and provide examples of effective interactions you've had.
✨Highlight Your Problem-Solving Abilities
Prepare to discuss situations where you successfully resolved customer issues. Emphasize your proactive approach and ability to think on your feet, as these qualities are essential in a fast-paced environment.
✨Familiarize Yourself with Technology
Since the company is technology-driven, it’s important to show that you are comfortable using various software tools. Brush up on your Microsoft Office skills and be ready to discuss any relevant technology experience you have that could benefit the role.
