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- Tasks: Join our team as a Part-Time Service Administrator, supporting service operations and ensuring top-notch customer service.
- Company: Mercedes-Benz of Watford is part of the prestigious Sytner Group, known for excellence in the automotive industry.
- Benefits: Enjoy 33 days holiday, discounted gym memberships, and a cycle to work scheme.
- Why this job: Be part of a dynamic team that values your contributions and offers career development opportunities.
- Qualifications: Previous admin experience is ideal; strong organisation and customer service skills are essential.
- Other info: Work Wednesdays to Fridays in a supportive environment that champions diversity and inclusion.
Mercedes-Benz of Watford is looking to recruit a Part-Time Service Administrator to join their fantastic Aftersales Department. This role is a critical part of the running of a successful Service Department, you will support both the Service Manager and Service Advisors to ensure customers receive the best service.
Working as a Mercedes-Benz Part-Time Service Administrator you will:
- administer all preparation work required for vehicle arrivals
- adhere to strict processes
- support the service team with telephone enquiries
- complete invoicing
- examine paperwork to ensure quality standards are met
- carry out self-audits before filing
Working days for this role will be Wednesdays, Thursdays and Fridays.
Previous experience in a similar role or a similarly demanding role would be ideal. Experience of using Kerridge/ADP is not essential but would be advantageous, as you will be using our internal systems to log work. We are looking for someone who is committed to providing excellent customer service and would take pride in engaging with our customers over the telephone. Ideally, you will thrive in a busy, high pressurised environment; have strong administration skills and the ability to prioritise workload within a fast-paced environment.
To be successful in this role you will be extremely organised, have high attention to detail and be a great team player.
Why Sytner? Sytner Group are delighted to provide an industry-leading benefits package. We are passionate about continuous improvement and building an environment where everyone feels valued, appreciated and able to reach their full potential.
- Enhanced Holiday Entitlement – 33 days inc. bank holidays
- Industry-leading Maternity, Paternity and Adoption Pay
- Career Development
- Recognition of Long Service every 5 years
- Discounted Car Schemes
- High Street Discounts
- Discounted Gym memberships
- Cycle to work scheme
- One day a year paid voluntary/community work
At Sytner, our values and the way we behave are important to us. We have a working environment where we value and respect every individual's unique contribution, supporting our colleagues to thrive and achieve their full potential. We are committed to creating an equitable environment and welcome applications from individuals, regardless of age, gender, ethnicity, disability, sexual orientation, gender identity, socio-economic background, religion and/or belief.
As part of our commitment to Diversity and Inclusion, you have the right to ask for changes/adjustments to job interviews and the recruitment process.
For more information around reasonable adjustments and the recruitment process please click here.
We represent over 23 of the world's most prestige vehicle brands, across our 140 UK dealerships. We pride ourselves on ‘Developing Talent’ and ‘Building Careers’ and our colleagues recently scored Sytner Group an outstanding 89% on our colleague engagement survey.
Job Type: Part-time
Location Detail: Watford, Hertfordshire, WD17 2JG
Part-Time Service Warranty Administrator, Mercedes-Benz of Watford employer: Sytner Group
Contact Detail:
Sytner Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Part-Time Service Warranty Administrator, Mercedes-Benz of Watford
✨Tip Number 1
Familiarise yourself with the Mercedes-Benz brand and its values. Understanding their commitment to customer service and quality will help you align your responses during any interviews or conversations with the team.
✨Tip Number 2
Highlight your organisational skills and ability to work under pressure in any discussions. Given the fast-paced environment of the role, demonstrating how you've successfully managed similar situations in the past can set you apart.
✨Tip Number 3
If you have experience with administration or customer service roles, be ready to share specific examples of how you provided excellent service or improved processes. This will showcase your suitability for the position.
✨Tip Number 4
Engage with current employees on platforms like LinkedIn to gain insights into the company culture and expectations. This can provide you with valuable information that you can use to tailor your approach when applying.
We think you need these skills to ace Part-Time Service Warranty Administrator, Mercedes-Benz of Watford
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in administration and customer service. Emphasise any previous roles that required attention to detail and organisation, as these are key for the Part-Time Service Administrator position.
Craft a Strong Cover Letter: Write a cover letter that specifically addresses the requirements mentioned in the job description. Mention your ability to thrive in a busy environment and your commitment to excellent customer service, as these traits are highly valued by Mercedes-Benz of Watford.
Highlight Relevant Skills: In your application, be sure to highlight skills such as strong administration abilities, prioritisation of workload, and any experience with internal systems like Kerridge/ADP, even if it's not essential. This will show you understand the role's demands.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for the role.
How to prepare for a job interview at Sytner Group
✨Showcase Your Customer Service Skills
Since the role requires excellent customer service, be prepared to share specific examples of how you've successfully handled customer inquiries or complaints in the past. Highlight your ability to engage positively with customers over the phone.
✨Demonstrate Organisational Skills
The job demands strong organisational abilities. During the interview, discuss how you prioritise tasks and manage your workload effectively, especially in a busy environment. You might want to mention any tools or methods you use to stay organised.
✨Familiarise Yourself with Relevant Systems
While experience with Kerridge/ADP is not essential, showing that you are willing to learn and adapt to new systems can set you apart. If you have experience with similar software, be sure to mention it and express your eagerness to get up to speed quickly.
✨Emphasise Attention to Detail
Given the importance of quality standards and self-audits in this role, prepare to discuss how you ensure accuracy in your work. Share examples where your attention to detail has made a difference in your previous roles.
