Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Welcome customers, manage calls, and ensure a smooth visit experience.
- Company: Join Sytner Group, representing 23 prestigious vehicle brands across 140 UK dealerships.
- Benefits: Enjoy flexible hours, enhanced holiday, discounts, and career development opportunities.
- Why this job: Be the first friendly face for customers and create memorable experiences in a supportive environment.
- Qualifications: Proactive communicator with excellent organisational skills and a passion for customer service.
- Other info: Diversity and inclusion are key; we welcome applicants from all backgrounds.
The predicted salary is between 24000 - 36000 £ per year.
Reading Audi is looking for a friendly and enthusiastic Receptionist/Host to join our fantastic Welcome team! As a Sytner Host, you should share your passion for our brand every day and immerse customers in the world of Audi.
You will welcome every customer through our doors, managing their visit by directing them to the correct department efficiently and offering refreshments throughout. You will also manage incoming calls and will be responsible for connecting the diallers to the right department promptly. Our Receptionists/Hosts work a variety of full and part-time flexible patterns which can typically include weekends to ensure we provide our customers with the highest possible levels of service.
You will be the first impression on the phone for our clients and guests – so a warm and cheerful voice with an ability to efficiently transfer the call is essential. You will also help proactively manage the experience of whoever visits our showroom so that each customer and guest feel that they have had uniquely personal and bespoke service.
To provide the best service to our customers we need someone who is:
- a proactive communicator with our management and dealership teams,
- innovative in your approach to creating experiences,
- someone who will use their own initiative where they think it will delight a customer.
You will also need to collate customer knowledge and anticipate their needs. To back this up, excellent organisational and preparation skills are required coupled with a genuine passion for detail.
Why Sytner? Sytner Group are delighted to provide an industry-leading benefits package. We are passionate about continuous improvement and building an environment where everyone feels valued, appreciated and able to reach their full potential.
- Enhanced Holiday Entitlement – 33 days inc. bank holidays
- Industry-leading Maternity, Paternity and Adoption Pay
- Career Development
- Recognition of Long Service every 5 years
- Discounted Car Schemes
- High Street Discounts
- Discounted Gym memberships
- Cycle to work scheme
- One day a year paid voluntary/community work
At Sytner, our values and the way we behave are important to us. We have a working environment where we value and respect every individual's unique contribution, supporting our colleagues to thrive and achieve their full potential. We are committed to creating an equitable environment and welcome applications from individuals, regardless of age, gender, ethnicity, disability, sexual orientation, gender identity, socio-economic background, religion and/or belief.
As part of our commitment to Diversity and Inclusion, you have the right to ask for changes/adjustments to job interviews and the recruitment process.
Job Type: Full-time
Location Detail: Reading, Berkshire, RG2 0TG
Receptionist / Host, Reading Audi employer: Sytner Group
Contact Detail:
Sytner Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Receptionist / Host, Reading Audi
✨Tip Number 1
Familiarise yourself with the Audi brand and its values. Understanding what makes Audi unique will help you connect with customers and convey your enthusiasm during the interview.
✨Tip Number 2
Practice your communication skills, especially on the phone. Since you'll be the first point of contact for customers, a warm and cheerful tone is essential. Consider role-playing with a friend to refine your approach.
✨Tip Number 3
Showcase your organisational skills by preparing examples of how you've managed customer experiences in the past. Think about times when you went above and beyond to ensure customer satisfaction.
✨Tip Number 4
Be ready to discuss how you can proactively anticipate customer needs. Think of specific instances where you've used your initiative to enhance someone's experience, as this aligns perfectly with what Reading Audi is looking for.
We think you need these skills to ace Receptionist / Host, Reading Audi
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and communication. Emphasise any roles where you have welcomed guests or managed calls, as these are key aspects of the Receptionist/Host position.
Craft a Personal Cover Letter: Write a cover letter that reflects your enthusiasm for the Audi brand and your passion for providing excellent customer service. Mention specific skills that align with the job description, such as proactive communication and organisational abilities.
Showcase Your Personality: Since this role requires a friendly and cheerful disposition, let your personality shine through in your application. Use a warm tone and express your eagerness to create a welcoming environment for customers.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects attention to detail, which is crucial for the Receptionist/Host role.
How to prepare for a job interview at Sytner Group
✨Show Your Enthusiasm
As a Receptionist/Host, your energy and enthusiasm are key. Make sure to express your passion for the Audi brand during the interview. Share any personal experiences with Audi or similar brands to demonstrate your genuine interest.
✨Practice Your Communication Skills
Since you'll be the first point of contact for customers, it's essential to showcase your communication skills. Practice speaking clearly and warmly, and prepare to answer questions about how you would handle various customer interactions.
✨Demonstrate Organisational Skills
Being organised is crucial in this role. Be ready to discuss how you manage multiple tasks, such as handling calls while welcoming guests. You might even want to share examples from past experiences where your organisational skills made a difference.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving abilities. Think about how you would handle difficult situations, like an unhappy customer or a busy day at the reception. Prepare specific examples to illustrate your proactive approach.
