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- Tasks: Serve customers, keep the store tidy, and meet sales targets.
- Company: Join M&S, a leader in retail known for inclusivity and innovation.
- Benefits: Flexible working options and comprehensive training provided.
- Why this job: Be the face of M&S, making a real impact on customer experiences.
- Qualifications: Strong communication skills and a passion for customer service required.
- Other info: Fixed term role with 8 hours per week, perfect for students.
Everyone is welcome at M&S. No exceptions. It’s your background, abilities and differences that make you, uniquely you. And when you’re part of M&S, that individuality has the potential to make waves.
All the details:
- Fixed term - 8hrs per week
- Work Pattern: WEEK 1 & 2 - Fri 18.00-22.00, Sat 18.00-22.00
Purpose:
To deliver a great shopping experience for our customers, we are looking for colleagues who put customers before tasks every time whilst championing and promoting our brilliant products. As the face of the business, you will be the voice of our customers helping us to continually improve.
Key Accountabilities:
- Serve our customers efficiently, both on the shop floor and at service points.
- Keep the store clean and tidy, ensuring that our shelves are always stocked with product.
- Monitor and deliver on the daily sales targets, priorities, promotions and selling opportunities.
- Proactively engage with customers to understand their needs, make recommendations and deliver remarkable service throughout their visit to store.
- Build expert product knowledge to sell and recommend our products and services.
- We’ll give you the training to utilise all digital tools and communication channels to deliver for the customer every time.
Key Capabilities:
- High levels of customer service.
- Committed to delivering excellent work with great attention to detail.
- Open to and acts upon feedback, asking for this regularly.
- Takes accountability for planning and managing own workload efficiently.
- Strong communication skills.
- Adaptable to changing situations.
- Builds positive relationships by being a good listener.
- Good level of digital capability.
Everyone’s Welcome:
M&S is ready to push boundaries to lead the retail industry into a greener, speedier, more inspiring digital era. That’s why we’re revolutionising how we work and offering our most exciting opportunities yet. There’s never been a better time to be part of our team. Marks & Spencer aims to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make an immediate impact.
We are committed to an active Inclusion, Diversity and Equal Opportunities Policy, which starts with our recruitment and selection process, and we are happy to talk flexible working. If you consider yourself to require reasonable adjustments to any part of our recruitment process, we invite you to share those requirements with us when completing your application. We will make every effort to ensure your needs are met to provide a fair and transparent process of assessment.
Customer Assistant - Foods - Oatlands - Harrogate, North Yorkshire employer: Marks & Spencer
Contact Detail:
Marks & Spencer Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Assistant - Foods - Oatlands - Harrogate, North Yorkshire
✨Tip Number 1
Familiarise yourself with M&S products and services. Knowing the ins and outs of what they offer will help you engage with customers effectively and demonstrate your enthusiasm for the role.
✨Tip Number 2
Practice your customer service skills. Think about how you would handle different customer scenarios, as being able to showcase your ability to provide excellent service will set you apart during the interview.
✨Tip Number 3
Be prepared to discuss your adaptability. M&S values employees who can adjust to changing situations, so think of examples from your past experiences where you've successfully navigated change.
✨Tip Number 4
Show your commitment to teamwork. M&S looks for individuals who can build positive relationships, so be ready to share instances where you've collaborated effectively with others to achieve a common goal.
We think you need these skills to ace Customer Assistant - Foods - Oatlands - Harrogate, North Yorkshire
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and skills required for the Customer Assistant position. Tailor your application to highlight how your experiences align with these requirements.
Showcase Customer Service Skills: Emphasise your customer service experience in your CV and cover letter. Provide specific examples of how you've delivered excellent service in previous roles, as this is crucial for the position.
Highlight Adaptability: Mention instances where you've successfully adapted to changing situations or feedback. This shows that you can thrive in a dynamic retail environment, which is important for M&S.
Express Enthusiasm for the Brand: Convey your passion for M&S and its products in your application. Research their values and mention how they resonate with you, demonstrating that you're a good cultural fit for the company.
How to prepare for a job interview at Marks & Spencer
✨Showcase Your Customer Service Skills
As a Customer Assistant, your ability to provide excellent service is crucial. Prepare examples of how you've gone above and beyond for customers in previous roles, highlighting your commitment to putting customers first.
✨Demonstrate Product Knowledge
Familiarise yourself with the products offered by M&S, especially in the food department. Be ready to discuss your favourite products and how you would recommend them to customers, showcasing your enthusiasm and expertise.
✨Emphasise Adaptability
Retail can be unpredictable, so it's important to show that you're adaptable. Think of instances where you've successfully managed changing situations or priorities, and be prepared to share these during your interview.
✨Engage with the Interviewer
Building a rapport with your interviewer can make a big difference. Practice active listening and ask thoughtful questions about the role and the company culture, demonstrating your genuine interest in being part of the M&S team.
