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- Tasks: Support line managers with people decisions and manage employee relations cases.
- Company: Join M&S, a dynamic retailer committed to inclusivity and exceptional service.
- Benefits: Enjoy 20% discount, competitive holidays, bonuses, and wellbeing support.
- Why this job: Be part of a team shaping M&S's future and driving positive change.
- Qualifications: Strong communication skills and knowledge of employment legislation required.
- Other info: Flexible working options and a charity volunteer day included.
The predicted salary is between 36000 - 60000 £ per year.
Everyone is welcome at M&S. No exceptions. It’s your background, abilities and differences that make you, uniquely you. And when you’re part of M&S, that individuality has the potential to make waves.
At M&S, we know that our people are the heart of our success - their talent, passion, and dedication make us who we are. That’s why our incredible Colleague Services Team is committed to partnering with the business to ensure we play a vital role in driving a high-performing people culture. As M&S continues to evolve and innovate, we need sharp, forward-thinking individuals to coach, guide, and empower our line managers. You’ll be at the forefront, helping them make informed people decisions that align with our unique culture and values. Acting with pace and impact is key – you’ll thrive by rolling up your sleeves, working shoulder-to-shoulder with managers to truly understand how things operate on the ground. Your natural curiosity will be your superpower – anticipating challenges, predicting outcomes, and delivering smart solutions that benefit both our colleagues and the business.
As part of our Line Manager Advisory Service, you’ll be a trusted advisor to line managers and Business Involvement Group (BIG) Representatives, supporting them with commercial insights to make confident, effective people decisions. Owning a specific area of the business, you’ll collaborate closely with People Partners to foster a culture of high performance – driving positive change and making a real impact where it matters most. If you’re ready to be part of a team that shapes the future of M&S, we’d love to hear from you!
What’s in it for you
Being a part of M&S is exactly that – playing your part to bring the magic of M&S to our customers every day. We’re an inclusive, dynamic, exciting, and ever-evolving business built on doing the right thing and bringing exceptional quality, value, service to every customer, whenever, wherever and however they want to shop with us. Here are some of the benefits we offer that make working for M&S just that little bit more special:
- After completing your probationary period, you’ll receive 20% colleague discount across all M&S products and many of our third-party brands for you and a member of your household.
- Competitive holiday entitlement with the potential to buy extra holiday days!
- Discretionary bonus schemes awarded based on how you achieve your personal objectives and our performance as a business.
- A generous Defined Contribution Pension Scheme and Life Assurance.
- A dedicated welcome to our teams with a tailored induction and a wide range of training programmes to develop your skills.
- Amazing perks and discounts via our M&S Choices portal to maximise your financial and personal wellbeing.
- Industry-leading parental, adoption and neonatal policies, providing support and flexibility for your family.
- Access to a fantastic range of wellbeing support for all colleagues including access to our 24/7 Virtual GP and PAM Assist to support you and your family.
- A charity volunteer day to support a charity or cause you’re passionate about through a dedicated day away from work.
What You’ll Do
Your key accountabilities will include:
- Deliver high quality, consistent and accurate advice on all aspects of people policy in line with the service SLA.
- Maintain personal expert knowledge of M&S employment policy and practice.
- Coach and develop the line manager to deliver effective people management and drive line management capability.
- Coach BIG reps to support their role as Employee Representatives and as an accompanying person.
- Provide end to end case management support for the full scope of cases and policy areas, including complex and high risk cases.
- Work collaboratively with your business partners in relation to cases you are managing, developing strong trusting relationships with business partners to enable this.
Who you are
Your skills and experience will include:
- Excellent verbal and written communication.
- Detailed knowledge and experience of application of Employment legislation, current government strategy, frameworks, tribunal preparation and a proven relationships and conciliation experience with ACAS.
- Up to date awareness of external case trends and employee relations best practice.
- Strong employee relations management skills and complex case management experience.
- Ability to judge and manage risk and foresee potential issues and consequences.
Marks & Spencer strives to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make change happen. We are committed to building diverse and representative teams, where everyone can bring their whole selves to work and be at their best. We support each other and work together to win together. If you feel you’d benefit from any support or reasonable adjustments during any stage of the recruitment process, please don’t hesitate to let us know when completing your application. This information will be picked up by our team, so we can try and put steps in place to help you be at your best through this process.
Employee Relations Case Manager - Salford, Greater Manchester employer: Marks & Spencer
Contact Detail:
Marks & Spencer Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Employee Relations Case Manager - Salford, Greater Manchester
✨Tip Number 1
Familiarise yourself with M&S's company culture and values. Understanding their commitment to inclusivity and high performance will help you align your approach during interviews and discussions, showcasing how you can contribute to their goals.
✨Tip Number 2
Network with current or former employees of M&S, especially those in HR or employee relations roles. They can provide valuable insights into the company's expectations and the nuances of the Employee Relations Case Manager position.
✨Tip Number 3
Stay updated on current employment legislation and best practices in employee relations. Being knowledgeable about recent trends will not only prepare you for potential interview questions but also demonstrate your commitment to the field.
✨Tip Number 4
Prepare to discuss specific examples from your past experience that highlight your skills in managing complex employee relations cases. Use the STAR method (Situation, Task, Action, Result) to structure your responses effectively.
We think you need these skills to ace Employee Relations Case Manager - Salford, Greater Manchester
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that align with the Employee Relations Case Manager role. Focus on your knowledge of employment legislation, case management, and any coaching or advisory roles you've held.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for employee relations and your understanding of M&S's values. Use specific examples from your past experiences to demonstrate how you can contribute to their high-performing people culture.
Highlight Communication Skills: Given the importance of communication in this role, emphasise your verbal and written communication skills. Provide examples of how you've effectively communicated complex information in previous positions.
Showcase Problem-Solving Abilities: Illustrate your natural curiosity and problem-solving skills by sharing instances where you've anticipated challenges and delivered smart solutions in employee relations or similar contexts.
How to prepare for a job interview at Marks & Spencer
✨Know Your Employment Legislation
Familiarise yourself with current employment legislation and M&S's specific policies. Be prepared to discuss how you would apply this knowledge in real-life scenarios, especially in complex case management.
✨Demonstrate Coaching Skills
Highlight your experience in coaching and developing line managers. Prepare examples of how you've successfully guided others in effective people management and built their capabilities.
✨Showcase Your Communication Skills
Excellent verbal and written communication is key for this role. Practice articulating your thoughts clearly and concisely, and be ready to provide examples of how you've effectively communicated in challenging situations.
✨Build Trusting Relationships
Emphasise your ability to develop strong relationships with business partners. Think of examples where you've collaborated effectively to manage cases and drive positive change within an organisation.
