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- Tasks: Deliver exceptional customer service and maintain store presentation.
- Company: Join M&S, a leading retailer committed to inclusivity and innovation.
- Benefits: Flexible working options and comprehensive training provided.
- Why this job: Be part of a new store opening and make a real impact in retail.
- Qualifications: No specific experience required; just bring your creativity and enthusiasm!
- Other info: Assessment centre interviews on 8th April; apply early due to high demand.
Everyone is welcome at M&S. No exceptions. It’s your background, abilities and differences that make you, uniquely you. And when you’re part of M&S, that individuality has the potential to make waves.
The perfect candidate for our brand new outlet store, located at Riverside Retail Park, Warrington, WA1 2GZ, will be:
- Creative
- Flexible
- Up for the challenge
- Remarkable!
If you think you are the ideal person for one of our roles, we would love to hear from you.
Contracted hours and work pattern to be discussed at assessment centre. Interviews for this position will be held in the form of a 2 hour assessment on 08th April at our facilitation store Gemini. This will be the only available time and location to complete this assessment. Due to high demand, interviews will be offered on a first come first served basis. If you wish to apply for more than one vacancy you will only be invited to ONE assessment centre - where you can discuss any other opportunities you are interested in.
Anticipated start date: week commencing 27th April.
Purpose
To deliver a great shopping experience for our customers, we are looking for colleagues who put customers before tasks every time whilst championing and promoting our brilliant products. As the face of the business, you will be the voice of our customers helping us to continually improve.
Key Accountabilities
- Serve our customers efficiently, both on the shop floor and at service points.
- Keep the store clean and tidy, ensuring that our shelves are always stocked with product.
- Monitor and deliver on the daily sales targets, priorities, promotions and selling opportunities.
- Proactively engage with customers to understand their needs, make recommendations and deliver remarkable service throughout their visit to store.
- Build expert product knowledge to sell and recommend our products and services.
- We’ll give you the training to utilise all digital tools and communication channels to deliver for the customer every time.
Key Capabilities
- High levels of customer service.
- Committed to delivering excellent work with great attention to detail.
- Open to and acts upon feedback, asking for this regularly.
- Takes accountability for planning and managing own workload efficiently.
- Strong communication skills.
- Adaptable to changing situations.
- Builds positive relationships by being a good listener.
- Good level of digital capability.
Everyone’s Welcome. M&S is ready to push boundaries to lead the retail industry into a greener, speedier, more inspiring digital era. That’s why we’re revolutionising how we work and offering our most exciting opportunities yet. There’s never been a better time to be part of our team. Marks & Spencer aims to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make an immediate impact. We are committed to an active Inclusion, Diversity and Equal Opportunities Policy, which starts with our recruitment and selection process, and we are happy to talk flexible working.
If you consider yourself to require reasonable adjustments to any part of our recruitment process, we invite you to share those requirements with us when completing your application. We will make every effort to ensure your needs are met to provide a fair and transparent process of assessment.
Customer Assistant-Clothing & Home - Core - New Store Opening - Warrington Riverside Outlet - Wa... employer: Marks & Spencer
Contact Detail:
Marks & Spencer Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Assistant-Clothing & Home - Core - New Store Opening - Warrington Riverside Outlet - Wa...
✨Tip Number 1
Familiarise yourself with M&S's values and customer service philosophy. Understanding their commitment to inclusivity and customer satisfaction will help you align your responses during the assessment.
✨Tip Number 2
Prepare to showcase your creativity and flexibility. Think of examples from your past experiences where you've adapted to challenges or provided exceptional service, as these qualities are highly valued for this role.
✨Tip Number 3
Practice engaging with customers in a friendly and proactive manner. You might want to role-play scenarios where you recommend products or handle customer queries, as this will be crucial during the assessment.
✨Tip Number 4
Be ready to demonstrate your digital skills. Familiarise yourself with common retail technologies and tools, as being comfortable with digital communication channels is essential for delivering great customer service.
We think you need these skills to ace Customer Assistant-Clothing & Home - Core - New Store Opening - Warrington Riverside Outlet - Wa...
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and skills required for the Customer Assistant position. Tailor your application to highlight how your experiences align with these requirements.
Showcase Your Customer Service Skills: Emphasise your previous experience in customer service roles. Provide specific examples of how you have delivered excellent service, engaged with customers, and handled challenges effectively.
Highlight Flexibility and Adaptability: Mention instances where you have demonstrated flexibility and adaptability in your work. This is crucial for a role that requires responding to changing situations and customer needs.
Prepare for the Assessment Centre: Since the interview process includes an assessment centre, prepare by practising common interview questions and scenarios related to customer service. Be ready to showcase your communication skills and ability to work in a team.
How to prepare for a job interview at Marks & Spencer
✨Showcase Your Customer Service Skills
As a Customer Assistant, your ability to provide excellent service is crucial. Prepare examples of how you've gone above and beyond for customers in the past, and be ready to demonstrate your understanding of what makes a great shopping experience.
✨Be Creative and Flexible
The role requires creativity and adaptability. Think of instances where you've had to think on your feet or come up with innovative solutions to problems. Highlight these experiences during your interview to show that you can thrive in a dynamic retail environment.
✨Know the Products
Familiarise yourself with M&S's clothing and home products before the interview. Being able to discuss specific items and their features will demonstrate your enthusiasm for the brand and your readiness to engage with customers effectively.
✨Prepare for Teamwork Scenarios
Collaboration is key in retail. Be prepared to discuss how you've worked successfully in teams in the past. Think about how you can contribute to a positive team environment and support your colleagues while achieving sales targets.
