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- Tasks: Coordinate patient scheduling and support clinical trials with a focus on quality care.
- Company: Clerkenwell Health is a leader in mental health clinical research, specialising in psychedelic drug development.
- Benefits: Enjoy a collaborative work environment, ongoing training, and the chance to make a real impact.
- Why this job: Join a pioneering team and contribute to innovative mental health research that changes lives.
- Qualifications: GCSE/A level education, fluent English, and a good understanding of medical terminology required.
- Other info: Be part of a compassionate culture that values collaboration, innovation, and integrity.
The predicted salary is between 36000 - 60000 £ per year.
We are looking for a Patient Engagement Coordinator to join our team and support our two sites in West London!
Who are we? Clerkenwell Health is a pioneering leader in clinical research, specialising in scientifically grounded clinical trials in the Mental Health and CNS space, with a focus on psychedelic drug development. Our unique approach integrates a collaborative Contract Research Organisation (CRO), an extensive Clinical Research Facility (CRF) network, and a leading Therapy Development Program.
The Role: The post holder will work alongside experienced staff at research sites focusing on delivering high quality patient care within Phase 1, 2 and 3 Clinical Trials. They will provide support in the timely delivery of clinical studies to acceptable medical standards, in line with the requirements of Sponsors, ICH-GCP and other appropriate guidelines and regulations.
The Clinical Admin Assistant will work alongside experienced clinical research staff within the unit clinical and non-clinical teams. The post holder will provide admin support for patients participating in the Clinical Trials running in our units.
What will the role entail?
- Coordinate and manage patient scheduling for clinical trials, including follow-ups, transport, therapist appointments, and reminders.
- Welcome and support patients and visitors on-site, acting as a key liaison and maintaining a professional reception area.
- Prepare and manage patient documentation in line with protocol, including medical histories, GP reports, and reimbursement processing.
- Collaborate with recruitment teams to support patient screening, outbound calling, appointment booking, and tracking recruitment metrics.
- Maintain accurate records and trackers, ensuring data entry, diary management, and scheduling tools are up to date.
- Provide administrative support to clinical research teams, ensuring smooth study delivery in compliance with GCP and GDPR.
- Respond to patient queries and concerns, ensuring clear, timely, and compassionate communication.
- Manage site vendors and supplies, overseeing office services, clinical waste, equipment, and supporting onboarding for new staff.
- Minimise ‘Did Not Attend’ rates by confirming bookings, following up on absences, and supporting video consultations.
- Participate in ongoing training and development to maintain competency across sponsor, site, and regulatory expectations.
What will you need to succeed?
- Educated to at least GCSE/A level.
- Fluent English written and verbal.
- Good understanding of medical terminology.
- Knowledge of ICH/GCP guidelines.
- Experience in working with databases.
What will the interview process be? There will be an initial screening call with the recruiter, a first stage with the Admin Lead line manager and followed by a meet the team.
Is this the role for you? This is a unique and exciting opportunity to take on a lead role in an innovative company at the forefront of psychedelic drug research. If you are an experienced clinical research leader with a passion for quality and driving the success of cutting-edge trials, we’d love to hear from you.
At Clerkenwell Health, we value Compassion, Collaboration, Innovation, and Integrity. If you’re passionate about making a difference in mental health research and align with our values, we’d love to hear from you!
Patient Engagement Coordinator employer: Clerkenwell Health
Contact Detail:
Clerkenwell Health Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Patient Engagement Coordinator
✨Tip Number 1
Familiarise yourself with the specific clinical trials and research areas that Clerkenwell Health focuses on, particularly in mental health and psychedelic drug development. This knowledge will help you demonstrate your genuine interest and understanding of their work during interviews.
✨Tip Number 2
Network with professionals in the clinical research field, especially those who have experience in patient engagement or administrative roles within clinical trials. Engaging with these individuals can provide valuable insights and potentially lead to referrals.
✨Tip Number 3
Prepare to discuss your experience with databases and data management, as this is crucial for maintaining accurate records and trackers. Be ready to share specific examples of how you've successfully managed data in previous roles.
✨Tip Number 4
Showcase your communication skills by preparing to role-play scenarios where you might need to respond to patient queries or concerns. This will highlight your ability to maintain compassionate and clear communication, which is essential for the Patient Engagement Coordinator role.
We think you need these skills to ace Patient Engagement Coordinator
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to grasp the responsibilities and requirements of the Patient Engagement Coordinator position. Tailor your application to highlight relevant experiences that align with the role.
Highlight Relevant Experience: Emphasise any previous experience in clinical research or administrative roles. Mention specific tasks you've handled that relate to patient scheduling, documentation management, or communication with patients.
Showcase Your Skills: Demonstrate your understanding of medical terminology and ICH/GCP guidelines in your application. Provide examples of how you have successfully used these skills in past roles.
Align with Company Values: Clerkenwell Health values Compassion, Collaboration, Innovation, and Integrity. Make sure to reflect these values in your application by sharing experiences that demonstrate your commitment to these principles.
How to prepare for a job interview at Clerkenwell Health
✨Understand the Role
Make sure you thoroughly understand the responsibilities of a Patient Engagement Coordinator. Familiarise yourself with clinical trial processes, patient care standards, and the specific requirements outlined in the job description.
✨Showcase Your Communication Skills
As this role involves liaising with patients and clinical teams, demonstrate your strong verbal and written communication skills during the interview. Be prepared to discuss how you've effectively communicated in previous roles.
✨Familiarise Yourself with ICH-GCP Guidelines
Since knowledge of ICH-GCP guidelines is essential, brush up on these regulations before your interview. Be ready to explain how you would ensure compliance in your administrative support role.
✨Align with Company Values
Clerkenwell Health values Compassion, Collaboration, Innovation, and Integrity. Think of examples from your past experiences that reflect these values and be ready to share them during your interview.
