IT Apprenticeship

Calling all aspiring IT Support Technicians! Red Kite Learning Trust has an exciting opportunity for an IT Apprentice to join their friendly team of experts. The Red Kite Learning Trust IT Services team prides itself on delivering excellent support across the Trust and are looking for an apprentice to join the team. Working as part of a friendly, close-knit team in a dynamic and varied workplace, you will help support a centralised IT network that connects all schools in the Trust.

You will provide in-person and remote support, dealing with everyone from Senior Leadership to students aged 4 and above, and help the Trust create a world-class provision and promote excellence to all our students. You will receive excellent benefits working for Red Kite Learning Trust such as early finish Fridays, Bank Holidays off, home and technology discounts and much more! You will also receive unparalleled support from your workplace mentor and Baltic Apprenticeships to guide and support you throughout your programme and the opportunity to progress to a Level 4 Technician qualification - there is no better place to learn and grow!

In this role, you'll work towards your IT Support Level 3 qualification, delivered by our expert training team at Baltic Apprenticeships.

A Typical Day in the Job:

• Effectively communicate with end users, ensuring the user fully understands the information and what is required by providing technical support.
• Perform routine IT tasks both independently and with other members of the team.
• Working at multiple sites within the trust will be required from time to time.
• Manage small projects.
• Produce documentation to further IT support for students and staff.
• Facilitate the smooth running of the IT systems by undertaking reasonable tasks as required, including some administrative tasks.
• Comply with the policies and procedures relating to child protection, equality and diversity, health, safety and security, confidentiality, and data protection, reporting all concerns to an appropriate person.

Full training and support will be provided by your workplace mentor and from the Baltic team.

Salary, Hours & Benefits:

• £14,450 per annum
• Salary increase at month 12
• Working Monday-Friday, 8:30-4:30pm, 4pm finish on Fridays
• 25 days annual leave plus Bank Holidays
• Progression opportunities including a level 4 network engineering apprenticeship
• Exposure to a vast amount of Enterprise Systems
• Cycle to work scheme
• Discounted Gym membership
• Discounted family health cash plan
• Dental care plan
• Home and technology discounts
• Retail and high street discounts

Desired Qualities, Skills and Knowledge:

• Ability to work as a team
• Enthusiastic and willing to learn
• Communication skills both written and verbal
• Passionate about IT
• Professional and friendly outlook
• Grade 4/C in Maths and a Grade 5/C in English at GCSE is required for this role.

Your Training with Baltic:

This apprenticeship provides the skills, qualifications and experience you need to immerse yourself in an exciting, fast-moving industry and become an effective IT Support Technician.

Next Steps:

If this sounds like the role for you, send us an application! Once we receive your CV, one of our team will be in touch to help you with the next stage. The application process includes an informal chat with our recruitment team, followed by a more formal employer interview if shortlisted.

Eligibility Criteria:

You must have the right to work in the UK, and valid residency status to apply for this apprenticeship.