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- Tasks: Engage with visitors, ensure safety, and manage visitor flow in a dynamic museum environment.
- Company: Join the British Museum, a world-renowned institution with a rich history and diverse collection.
- Benefits: Enjoy 25 days annual leave, pension scheme, discounts, and professional development opportunities.
- Why this job: Be part of a vibrant team, contribute to cultural experiences, and enhance your customer service skills.
- Qualifications: SIA door supervisor licence required; training provided for those without it.
- Other info: Flexible working pattern with a mix of days on and off, perfect for students.
The predicted salary is between 22000 - 29000 £ per year.
This role works on a 4 days on, 2 days off working pattern across 7 days a week, 09:30 to 17:08 (Friday 09:30 – 20:40). Permanent position with a salary of £26,084 per annum. Application deadline: 12pm (midday) on 04 April 2025.
Holding an SIA door supervisors' licence is an essential requirement of the role. Successful candidates without this licence must be prepared to attend and pass this training, and to complete the licence application process.
Working in the Visitor Services department at the British Museum offers a unique opportunity to be part of a dedicated team that plays a vital role in delivering excellent customer service while ensuring the safety and security of both our visitors and the Museum's world-renowned Collection. As an ambassador for one of the most famous cultural institutions in the world, you’ll take pride in contributing to a welcoming and informative experience for a diverse and global audience, with approximately 6 million visitors annually.
The Visitor Services team is the public face of the British Museum, upholding the Museum’s brand and commitment to excellence. In this physically active role, you will work across the entire Grade 1 listed building, engaging proactively with visitors, answering questions, and managing the flow of visitors while being vigilant in maintaining security. You’ll also tackle challenges posed by the environment, including fluctuating temperatures in the historic Grade 1 setting. Your resilience, adaptability, and problem-solving skills will be essential as you contribute to creating a positive and secure atmosphere for all.
A Visitor and Safety Assistant spends their days in a variety of galleries, engaging with visitors, answering questions and directing them around the Museum and its Collection. Responsibilities include:
- Monitoring all public spaces to provide a reassuring presence
- Managing risks and controlling visitor flow whilst remaining vigilant
- Engaging proactively with visitors, providing information and answering questions
- Regularly patrolling galleries and performing required security checks
- Directing visitors in emergency situations to ensure their safety and that of the Collection
This role requires working in fluctuating temperatures and conditions due to the nature of our historic Grade 1 listed building.
The Museum offers a competitive benefits package including:
- Generous annual leave allowance of 25 days (rising to 30 days after 10 years’ service) plus 2.5 privilege days and bank holidays
- Membership of the civil service defined benefit pension scheme
- Free entry to a wide range of museums and exhibitions
- Participation in private and public Museum activities
- Interest-free travel, bicycle, and rental deposit loans
- Professional and personal development opportunities
- Employee Assistance Programme
- Discounts on food and gift shop purchases
If you have any additional needs that we should be aware of in order to support you with your application, please provide details to bmrecruit@britishmuseum.org.
The British Museum is committed to promoting equality of opportunity for all staff and job applicants. We aim to create a working environment in which all individuals can make best use of their skills, free from unlawful discrimination or harassment. Our recruitment procedures aim to ensure that individuals are treated based on their relevant knowledge, skills and experience.
Supporting personal statements within the application process must demonstrate your knowledge and experience of delivering excellent customer service as well as having an understanding of applying health and safety and security procedures within the workplace.
Visitor & Safety Assistant (full time) X10 - London employer: THE BRITISH MUSEUM
Contact Detail:
THE BRITISH MUSEUM Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Visitor & Safety Assistant (full time) X10 - London
✨Tip Number 1
Familiarise yourself with the British Museum's collection and visitor services. Understanding the exhibits and how to engage with visitors will help you stand out during interviews, as you'll be able to demonstrate your passion for the role and the institution.
✨Tip Number 2
Highlight any previous experience in customer service or safety roles. Be prepared to discuss specific situations where you successfully managed visitor interactions or ensured safety, as this will show your capability to handle the responsibilities of the Visitor & Safety Assistant.
✨Tip Number 3
Prepare for situational questions related to health and safety procedures. Think about how you would respond to various scenarios that could arise in a busy museum environment, as this will demonstrate your problem-solving skills and readiness for the role.
✨Tip Number 4
Network with current or former employees of the British Museum if possible. They can provide insights into the work culture and expectations, which can be invaluable when tailoring your approach during the interview process.
We think you need these skills to ace Visitor & Safety Assistant (full time) X10 - London
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to grasp the responsibilities and requirements of the Visitor & Safety Assistant position. Highlight key skills such as customer service, safety awareness, and adaptability in your application.
Tailor Your Personal Statement: Craft a personal statement that showcases your experience in delivering excellent customer service. Include specific examples that demonstrate your ability to handle safety and security procedures effectively.
Highlight Relevant Qualifications: If you hold an SIA door supervisors' licence, make sure to mention it prominently. If not, express your willingness to undergo training and obtain the licence, showing your commitment to the role.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A well-presented application reflects your attention to detail and professionalism.
How to prepare for a job interview at THE BRITISH MUSEUM
✨Show Your Passion for Customer Service
Make sure to express your enthusiasm for delivering excellent customer service. Share specific examples from your past experiences where you went above and beyond to assist customers, as this role heavily relies on engaging with visitors.
✨Demonstrate Your Knowledge of Safety Procedures
Familiarise yourself with basic health and safety protocols relevant to public spaces. Be prepared to discuss how you would handle emergency situations and ensure visitor safety, as this is a key aspect of the Visitor and Safety Assistant role.
✨Highlight Your Adaptability
Given the fluctuating conditions in the historic building, it's important to showcase your adaptability. Share instances where you've successfully navigated challenging environments or situations, demonstrating your resilience and problem-solving skills.
✨Prepare Questions About the Role
At the end of the interview, have a few thoughtful questions ready about the Visitor Services department or the British Museum itself. This shows your genuine interest in the position and helps you understand more about the team you'll be joining.
