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- Tasks: Lead a dynamic team to manage daily operations and ensure exceptional guest service.
- Company: Join Leonardo Hotels, a respected brand focused on people development and employee satisfaction.
- Benefits: Enjoy flexible work options, training support, and a range of perks including a pension scheme and bonuses.
- Why this job: Experience varied work, great culture, and opportunities for personal growth in a fast-paced environment.
- Qualifications: Previous management experience in hospitality or restaurants is preferred; strong customer service skills are essential.
- Other info: Opportunities for relocation across multiple UK and Ireland locations with support for career development.
The predicted salary is between 36000 - 60000 £ per year.
Be Yourself - Be Leonardo
We have a great opportunity for a Meeting and Events Bar Manager to join the group at Leonardo Hotels. We want you to lead a brilliant and diverse team to deliver excellence to our valued customers across our amazing hotel.
Experience we expect:
- Department Manager or exceptional Duty Manager looking for their first HOD role
- Background in branded hotels or restaurants is preferred – so you will understand how we work and settle in quickly
- Excellent Customer service skills, standards driven, good organisational skills
- To be able to make decisions in a fast paced environment and to enjoy it
- To be great at up-selling – anticipating customer needs as well as improving the bottom line
- To be able to manage the team and resources available to ensure that the departments are equipped for service via cost controls, stock monitoring and good rota management
- To be able to communicate to and motivate your team providing day to day leadership and direction
- Be able to use computer systems – we use Opera, SAP and Micros.
Your responsibilities will be:
- Manage the daily operations of the Meeting and Events Department.
- To be out and about in the hotel, managing the day to day operation and ensuring exceptional guest service at peak times.
- To plan and ensure the hotel is ready for the days business – preparing for the morning meeting and sharing information with the team.
- To ensure customer satisfaction through establishing and maintaining quality control standards for products & services offered to the customers.
- Ensure the control of costs and productivity.
- Keeping the team up to date about departmental, hotel and company activities through daily communications.
- Develop sales plan in line with annual budget, maximising sales through up selling, using incentives and promotions.
- Ensure prompt resolution of customer complaints and keep a close eye on customer feedback through Trip Advisor and other sites, taking on board feedback and making recommendations for changes.
- To lead and develop an energetic workforce, with involvement in recruitment, learning and development, team engagement initiatives and all other people management responsibilities.
Why come and work for us:
- Varied and interesting work - no day is the same at Leonardo Hotels
- Great development opportunities – over 75% of our General Managers have been internally promoted
- Having the chance to work with and around friendly people – we have a great culture with employee satisfaction at 83.3% (2016 result)
- Training run by experts to support your needs
- Great systems and central support – revenue, sales, finance and HR are areas that you can really get the opportunity to learn at Leonardo Hotels
- Sensible benefits - Pension Scheme, Life assurance, wellbeing support, wedding leave, Bike to work etc
- Earn thousands for recommending a friend to work for us
- A target based bonus.
- Birthday cards every year - we celebrate everything
- The opportunity to work for a well respected brand where people development is at the heart of our culture
- Lots of locations in the UK and Ireland which mean that if you want to develop or just fancy a change of scene, we can help you to move and provide relocation support.
Meeting and Events Bar Manager - Manchester employer: The Midland
Contact Detail:
The Midland Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Meeting and Events Bar Manager - Manchester
✨Tip Number 1
Familiarise yourself with the specific operations of Leonardo Hotels. Understanding their unique approach to customer service and team management will help you demonstrate your fit for the role during interviews.
✨Tip Number 2
Network with current or former employees of Leonardo Hotels. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach when discussing your experience and skills.
✨Tip Number 3
Prepare examples of how you've successfully managed teams in fast-paced environments. Highlighting your leadership skills and ability to motivate staff will resonate well with the hiring managers.
✨Tip Number 4
Research common challenges faced in the hospitality industry, particularly in meeting and events management. Being able to discuss these challenges and propose solutions will show your proactive mindset and readiness for the role.
We think you need these skills to ace Meeting and Events Bar Manager - Manchester
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in hospitality management, particularly in meeting and events. Emphasise any leadership roles you've held and your ability to manage teams effectively.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your understanding of the hotel industry. Mention specific examples of how you've successfully managed events or improved guest satisfaction in previous roles.
Highlight Relevant Skills: In your application, focus on skills that are crucial for the role, such as organisational abilities, decision-making in fast-paced environments, and experience with systems like Opera, SAP, and Micros.
Showcase Your Leadership Style: Describe your approach to team management and motivation. Provide examples of how you've developed team members or improved team engagement in past positions to align with the company's focus on people development.
How to prepare for a job interview at The Midland
✨Showcase Your Leadership Skills
As a Meeting and Events Bar Manager, you'll be leading a diverse team. Be prepared to discuss your leadership style and provide examples of how you've motivated and developed your team in previous roles.
✨Demonstrate Customer Service Excellence
Customer service is key in this role. Share specific instances where you've gone above and beyond to ensure customer satisfaction, and be ready to discuss how you would handle complaints effectively.
✨Familiarise Yourself with Relevant Systems
The job mentions using systems like Opera, SAP, and Micros. If you have experience with these or similar systems, highlight it. If not, express your willingness to learn and adapt quickly.
✨Prepare for Fast-Paced Scenarios
This role requires making quick decisions in a busy environment. Think of examples from your past where you've successfully managed high-pressure situations and be ready to share them during the interview.
