Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Serve customers, keep the store tidy, and meet sales targets.
- Company: Join M&S, a leading retailer committed to inclusivity and innovation.
- Benefits: Enjoy flexible working options and comprehensive training.
- Why this job: Be the face of M&S, making a real impact on customer experiences.
- Qualifications: Strong communication skills and a passion for customer service required.
- Other info: M&S values diversity and offers support throughout the recruitment process.
Everyone is welcome at M&S. No exceptions. It’s your background, abilities and differences that make you, uniquely you. And when you’re part of M&S, that individuality has the potential to make waves.
Purpose: To deliver a great shopping experience for our customers, we are looking for colleagues who put customers before tasks every time whilst championing and promoting our brilliant products. As the face of the business, you will be the voice of our customers helping us to continually improve.
Key Accountabilities:
- Serve our customers efficiently, both on the shop floor and at service points.
- Keep the store clean and tidy, ensuring that our shelves are always stocked with product.
- Monitor and deliver on the daily sales targets, priorities, promotions and selling opportunities.
- Proactively engage with customers to understand their needs, make recommendations and deliver remarkable service throughout their visit to store.
- Build expert product knowledge to sell and recommend our products and services.
- We’ll give you the training to utilise all digital tools and communication channels to deliver for the customer every time.
Key Capabilities:
- High levels of customer service.
- Committed to delivering excellent work with great attention to detail.
- Open to and acts upon feedback, asking for this regularly.
- Takes accountability for planning and managing own workload efficiently.
- Strong communication skills.
- Adaptable to changing situations.
- Builds positive relationships by being a good listener.
- Good level of digital capability.
Everyone’s Welcome: M&S is ready to push boundaries to lead the retail industry into a greener, speedier, more inspiring digital era. That’s why we’re revolutionising how we work and offering our most exciting opportunities yet. There’s never been a better time to be part of our team. Marks & Spencer aims to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make an immediate impact.
We are committed to an active Inclusion, Diversity and Equal Opportunities Policy, which starts with our recruitment and selection process, and we are happy to talk flexible working. If you consider yourself to require reasonable adjustments to any part of our recruitment process, we invite you to share those requirements with us when completing your application. We will make every effort to ensure your needs are met to provide a fair and transparent process of assessment.
Customer Assistant - Foods - Workington - Workington, Cumbria employer: Marks & Spencer
Contact Detail:
Marks & Spencer Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Assistant - Foods - Workington - Workington, Cumbria
✨Tip Number 1
Familiarise yourself with M&S products and services. Knowing the ins and outs of what they offer will help you engage with customers effectively and demonstrate your enthusiasm for the role.
✨Tip Number 2
Practice your customer service skills. Think about how you would handle different customer scenarios, as this will prepare you for the dynamic environment of a retail store.
✨Tip Number 3
Show your adaptability by being ready to discuss how you've handled changes in previous roles. M&S values flexibility, so examples of how you've thrived in changing situations will stand out.
✨Tip Number 4
Be prepared to ask questions during your interview. This shows your interest in the role and helps you understand how you can contribute to the team at M&S.
We think you need these skills to ace Customer Assistant - Foods - Workington - Workington, Cumbria
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and skills required for the Customer Assistant position. Tailor your application to highlight how your experience aligns with these requirements.
Showcase Customer Service Skills: Emphasise your customer service experience in your CV and cover letter. Provide specific examples of how you've delivered excellent service, engaged with customers, and resolved issues effectively.
Highlight Adaptability: Mention instances where you've adapted to changing situations or received feedback positively. This shows that you can thrive in a dynamic retail environment like M&S.
Personalise Your Application: Make your application stand out by personalising it. Use the company's values and mission to frame your motivation for applying, demonstrating your enthusiasm for being part of M&S.
How to prepare for a job interview at Marks & Spencer
✨Showcase Your Customer Service Skills
As a Customer Assistant, your ability to provide excellent service is crucial. Prepare examples of how you've gone above and beyond for customers in previous roles. This will demonstrate your commitment to putting customers first.
✨Demonstrate Product Knowledge
Familiarise yourself with M&S products, especially those in the food category. Being able to discuss specific items and make recommendations during the interview will show your enthusiasm and readiness to engage with customers.
✨Emphasise Adaptability
Retail environments can change rapidly. Be ready to discuss times when you've successfully adapted to new situations or challenges. This will highlight your flexibility and ability to thrive in a dynamic setting.
✨Prepare for Teamwork Questions
M&S values collaboration, so expect questions about working in teams. Think of examples where you've contributed to a team goal or supported colleagues, showcasing your ability to build positive relationships.
