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- Tasks: Serve customers, maintain store cleanliness, and meet sales targets.
- Company: Join M&S, a leading retailer committed to inclusivity and innovation.
- Benefits: Enjoy flexible working options and an inclusive workplace culture.
- Why this job: Be the face of M&S, delivering exceptional service and making a real impact.
- Qualifications: Must be 18 or older; strong communication and customer service skills required.
- Other info: Training provided at regional hubs; unsocial hours premium available.
Everyone is welcome at M&S. No exceptions. It’s your background, abilities and differences that make you, uniquely you. And when you’re part of M&S, that individuality has the potential to make waves.
Work Pattern:
- Week 1: Sunday 07:00 - 15:00
- Monday 05:00 - 13:00
- Tuesday 05:00 - 13:00
- Friday 10:30 - 18:30
- Week 2: Monday 05:00 - 13:00
- Tuesday 05:00 - 13:00
- Friday 05:00 - 13:00
- Saturday 05:00 - 13:00
Unsocial Hours Premium paid at £3.00 per hour for hours worked between 22:00 – 06:00.
All new starters will be expected to attend an Induction, which may not be held in your home store. All new In Store Bakery employees will be expected to attend a training programme within one of our Regional Bakery Hubs, this may not be your home store. This job role involves operating mechanical equipment as relevant to the job role therefore we are unable to consider applications from anyone under the age of 18. This is to comply with the relevant health and safety legislation and to keep our colleagues safe in the workplace.
Purpose: To deliver a great shopping experience for our customers, we are looking for colleagues who put customers before tasks every time whilst championing and promoting our brilliant products. As the face of the business, you will be the voice of our customers helping us to continually improve.
Key Accountabilities:
- Serve our customers efficiently, both on the shop floor and at service points.
- Keep the store clean and tidy, ensuring that our shelves are always stocked with product.
- Monitor and deliver on the daily sales targets, priorities, promotions and selling opportunities.
- Proactively engage with customers to understand their needs, make recommendations and deliver remarkable service throughout their visit to store.
- Build expert product knowledge to sell and recommend our products and services.
- We’ll give you the training to utilise all digital tools and communication channels to deliver for the customer every time.
Key Capabilities:
- High levels of customer service.
- Committed to delivering excellent work with great attention to detail.
- Open to and acts upon feedback, asking for this regularly.
- Takes accountability for planning and managing own workload efficiently.
- Strong communication skills.
- Adaptable to changing situations.
- Builds positive relationships by being a good listener.
- Good level of digital capability.
Everyone’s Welcome. M&S is ready to push boundaries to lead the retail industry into a greener, speedier, more inspiring digital era. That’s why we’re revolutionising how we work and offering our most exciting opportunities yet. There’s never been a better time to be part of our team. Marks & Spencer aims to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make an immediate impact.
We are committed to an active Inclusion, Diversity and Equal Opportunities Policy, which starts with our recruitment and selection process, and we are happy to talk flexible working. If you consider yourself to require reasonable adjustments to any part of our recruitment process, we invite you to share those requirements with us when completing your application. We will make every effort to ensure your needs are met to provide a fair and transparent process of assessment.
Customer Assistant - In Store Bakery - Epsom - Epsom, Surrey employer: Marks & Spencer
Contact Detail:
Marks & Spencer Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Assistant - In Store Bakery - Epsom - Epsom, Surrey
✨Tip Number 1
Familiarise yourself with M&S's values and customer service philosophy. Understanding their commitment to customer satisfaction will help you align your approach during interviews and interactions.
✨Tip Number 2
Practice engaging with customers in a friendly and proactive manner. Role-playing scenarios can help you develop the skills needed to understand customer needs and provide exceptional service.
✨Tip Number 3
Showcase your adaptability by discussing past experiences where you've successfully handled changing situations or feedback. This will demonstrate your ability to thrive in a dynamic retail environment.
✨Tip Number 4
Build your product knowledge by researching M&S's bakery offerings. Being able to speak confidently about their products will impress interviewers and show your enthusiasm for the role.
We think you need these skills to ace Customer Assistant - In Store Bakery - Epsom - Epsom, Surrey
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and requirements for the Customer Assistant position. Tailor your application to highlight how your skills and experiences align with these expectations.
Highlight Customer Service Skills: Since this role focuses on delivering excellent customer service, make sure to emphasise any relevant experience you have in customer-facing roles. Use specific examples to demonstrate your ability to engage with customers and provide remarkable service.
Show Adaptability: The job requires adaptability to changing situations. Include examples in your application that showcase your flexibility and ability to handle various tasks efficiently, especially in a fast-paced environment.
Express Your Commitment to Inclusion: Marks & Spencer values diversity and inclusion. If applicable, mention your commitment to these principles in your application. This could include experiences where you've worked in diverse teams or contributed to an inclusive environment.
How to prepare for a job interview at Marks & Spencer
✨Showcase Your Customer Service Skills
As a Customer Assistant, your ability to provide excellent service is key. Prepare examples of how you've gone above and beyond for customers in the past, demonstrating your commitment to putting their needs first.
✨Demonstrate Product Knowledge
Familiarise yourself with M&S products, especially those in the bakery section. Being able to discuss your favourite items or suggest popular choices will show your enthusiasm and readiness to engage with customers.
✨Emphasise Adaptability
The role requires you to be adaptable to changing situations. Be ready to discuss times when you've successfully handled unexpected challenges or changes in your work environment.
✨Ask Thoughtful Questions
Prepare questions that show your interest in the company and the role. Inquire about the training programme or how the team collaborates to meet sales targets, which will demonstrate your eagerness to contribute positively.
