Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Become a Customer Assistant, serving customers and promoting high-quality food products.
- Company: Join M&S, a leading retailer known for inclusivity and quality.
- Benefits: Enjoy flexible working hours and comprehensive training in digital tools.
- Why this job: Be part of a dynamic team that values individuality and customer service excellence.
- Qualifications: No specific qualifications required; just a passion for great service and teamwork.
- Other info: M&S promotes diversity and is committed to an inclusive work environment.
Everyone is welcome at M&S. No exceptions. It’s your background, abilities and differences that make you, uniquely you. And when you’re part of M&S, that individuality has the potential to make waves.
Work Pattern: Sunday 07:30-16:30, Tuesday 17:30-21:30, Wednesday 17:30-21:30
Join our team at M&S as a Customer Assistant in our Foods section, where you will become a champion of our high-quality products, great value offers, and excellent customer service. We are seeking passionate individuals who take pride in their knowledge of M&S Food products and are excited to share it with our customers. You will be a brand ambassador who’s ready to recommend our newest Food products. Through remarkable service, you will make sure our customers feel truly valued every time they shop with us. At M&S our customers don’t wait; you will be ready to roll your sleeves up, work hard and go above and beyond every day.
Being digitally confident is essential. You will utilise our digital tools, such as the Sparks App and our in-store devices, to enhance the customer experience and ensure they get the products they want when they need them. Being a team player is crucial. You will take responsibility for creating a great inclusive store environment, supporting and respecting your colleagues and the local community. Flexibility is also vital. You should be confident to work effectively across various areas of the store, adapting to the changing demands of the retail environment seamlessly.
Purpose: To deliver a great shopping experience for our customers, we are looking for colleagues who put customers before tasks every time whilst championing and promoting our brilliant products. As the face of the business, you will be the voice of our customers helping us to continually improve.
Key Accountabilities:
- Serve our customers efficiently, both on the shop floor and at service points.
- Keep the store clean and tidy, ensuring that our shelves are always stocked with product.
- Monitor and deliver on the daily sales targets, priorities, promotions and selling opportunities.
- Proactively engage with customers to understand their needs, make recommendations and deliver remarkable service throughout their visit to store.
- Build expert product knowledge to sell and recommend our products and services.
- We’ll give you the training to utilise all digital tools and communication channels to deliver for the customer every time.
Key Capabilities:
- High levels of customer service.
- Committed to delivering excellent work with great attention to detail.
- Open to and acts upon feedback, asking for this regularly.
- Takes accountability for planning and managing own workload efficiently.
- Strong communication skills.
- Adaptable to changing situations.
- Builds positive relationships by being a good listener.
- Good level of digital capability.
Everyone’s Welcome: M&S is ready to push boundaries to lead the retail industry into a greener, speedier, more inspiring digital era. That’s why we’re revolutionising how we work and offering our most exciting opportunities yet. There’s never been a better time to be part of our team. Marks & Spencer aims to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make an immediate impact.
We are committed to an active Inclusion, Diversity and Equal Opportunities Policy, which starts with our recruitment and selection process, and we are happy to talk flexible working. If you consider yourself to require reasonable adjustments to any part of our recruitment process, we invite you to share those requirements with us when completing your application. We will make every effort to ensure your needs are met to provide a fair and transparent process of assessment.
Customer Assistant - Foods - Gateway M40 Banbury - Banbury, Oxfordshire employer: Marks & Spencer
Contact Detail:
Marks & Spencer Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Assistant - Foods - Gateway M40 Banbury - Banbury, Oxfordshire
✨Tip Number 1
Familiarise yourself with M&S Food products before your interview. Knowing the latest offerings and promotions will not only impress your interviewers but also show your genuine interest in the role.
✨Tip Number 2
Demonstrate your customer service skills during any interactions you have with the team or during the interview process. Share specific examples of how you've gone above and beyond for customers in previous roles.
✨Tip Number 3
Be prepared to discuss how you can adapt to various roles within the store. Highlight your flexibility and willingness to take on different tasks, as this is crucial for the dynamic retail environment at M&S.
✨Tip Number 4
Showcase your digital confidence by mentioning any experience you have with retail technology or apps. Being comfortable with digital tools like the Sparks App will be a significant advantage in enhancing the customer experience.
We think you need these skills to ace Customer Assistant - Foods - Gateway M40 Banbury - Banbury, Oxfordshire
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and skills required for the Customer Assistant position. Tailor your application to highlight how your experience aligns with these requirements.
Showcase Customer Service Skills: Emphasise your customer service experience in your CV and cover letter. Provide specific examples of how you've gone above and beyond to assist customers, as this is crucial for the role.
Highlight Digital Competence: Mention any experience you have with digital tools or apps, especially if you have used them in a retail environment. This will demonstrate your ability to adapt to M&S's digital initiatives.
Express Teamwork and Flexibility: Illustrate your ability to work well in a team and adapt to changing situations. Use examples from previous roles where you collaborated with colleagues or adjusted to new challenges.
How to prepare for a job interview at Marks & Spencer
✨Show Your Passion for Food
As a Customer Assistant in the Foods section, it's essential to demonstrate your enthusiasm for M&S products. Be prepared to discuss your favourite items and how you would recommend them to customers.
✨Highlight Your Customer Service Skills
Emphasise your commitment to excellent customer service. Share examples of how you've gone above and beyond to help customers in previous roles, as this aligns with M&S's focus on creating a remarkable shopping experience.
✨Be Digitally Savvy
Since being digitally confident is crucial for this role, make sure to mention any experience you have with digital tools or apps. Familiarise yourself with the Sparks App and be ready to discuss how you would use technology to enhance customer interactions.
✨Demonstrate Flexibility and Team Spirit
M&S values team players who can adapt to changing situations. Prepare to talk about times when you've worked collaboratively with colleagues and how you've adjusted to meet the demands of a busy retail environment.
