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- Tasks: Serve customers, maintain store cleanliness, and meet sales targets.
- Company: Join M&S, a leader in retail known for inclusivity and innovation.
- Benefits: Flexible working options and comprehensive training provided.
- Why this job: Be the face of M&S, making a real impact on customer experiences.
- Qualifications: Strong communication skills and a passion for customer service required.
- Other info: M&S values diversity and offers support throughout the recruitment process.
Everyone is welcome at M&S. No exceptions. It’s your background, abilities and differences that make you, uniquely you. And when you’re part of M&S, that individuality has the potential to make waves.
Work Pattern
- Week 1: Sunday 15.00-19.00, Tuesday 17.00-21.00, Thursday 18.00-22.00
- Week 2: Sunday 15.00-19.00, Tuesday 06.00-10.00, Thursday 18.00-22.00
Purpose
To deliver a great shopping experience for our customers, we are looking for colleagues who put customers before tasks every time whilst championing and promoting our brilliant products. As the face of the business, you will be the voice of our customers helping us to continually improve.
Key Accountabilities
- Serve our customers efficiently, both on the shop floor and at service points
- Keep the store clean and tidy, ensuring that our shelves are always stocked with product
- Monitor and deliver on the daily sales targets, priorities, promotions and selling opportunities
- Proactively engage with customers to understand their needs, make recommendations and deliver remarkable service throughout their visit to store.
- Build expert product knowledge to sell and recommend our products and services
- We’ll give you the training to utilise all digital tools and communication channels to deliver for the customer every time
Key Capabilities
- High levels of customer service
- Committed to delivering excellent work with great attention to detail
- Open to and acts upon feedback, asking for this regularly
- Takes accountability for planning and managing own workload efficiently
- Strong communication skills
- Adaptable to changing situations
- Builds positive relationships by being a good listener
- Good level of digital capability
Everyone’s Welcome. M&S is ready to push boundaries to lead the retail industry into a greener, speedier, more inspiring digital era. That’s why we’re revolutionising how we work and offering our most exciting opportunities yet. There’s never been a better time to be part of our team. Marks & Spencer aims to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make an immediate impact. We are committed to an active Inclusion, Diversity and Equal Opportunities Policy, which starts with our recruitment and selection process, and we are happy to talk flexible working. If you consider yourself to require reasonable adjustments to any part of our recruitment process, we invite you to share those requirements with us when completing your application. We will make every effort to ensure your needs are met to provide a fair and transparent process of assessment.
Customer Assistant - Foods - Guildford - Guildford, Surrey employer: Marks & Spencer
Contact Detail:
Marks & Spencer Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Assistant - Foods - Guildford - Guildford, Surrey
✨Tip Number 1
Familiarise yourself with M&S products and services. Knowing the ins and outs of what they offer will help you engage with customers effectively and demonstrate your passion for the brand during the interview.
✨Tip Number 2
Practice your customer service skills. Think of scenarios where you might need to handle difficult customers or provide exceptional service, as this will show your ability to put customers first, which is crucial for this role.
✨Tip Number 3
Be prepared to discuss your adaptability. Since the job requires you to manage changing situations, think of examples from your past experiences where you've successfully adapted to new challenges or feedback.
✨Tip Number 4
Showcase your communication skills. During any interactions, whether in person or online, make sure to convey your thoughts clearly and listen actively, as building positive relationships is key in this role.
We think you need these skills to ace Customer Assistant - Foods - Guildford - Guildford, Surrey
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and skills required for the Customer Assistant position. Tailor your application to highlight how your experience aligns with these requirements.
Showcase Customer Service Skills: Emphasise your customer service experience in your CV and cover letter. Provide specific examples of how you've delivered excellent service in previous roles, as this is crucial for the position.
Highlight Adaptability: Mention instances where you've successfully adapted to changing situations or feedback. This shows that you can handle the dynamic environment of a retail setting, which is important for M&S.
Express Enthusiasm for the Brand: Convey your passion for M&S and its products in your application. Research their values and mention how they resonate with you, demonstrating that you're not just looking for any job, but specifically want to be part of their team.
How to prepare for a job interview at Marks & Spencer
✨Showcase Your Customer Service Skills
As a Customer Assistant, your ability to provide excellent service is crucial. Prepare examples of how you've gone above and beyond for customers in previous roles, highlighting your commitment to putting customers first.
✨Demonstrate Product Knowledge
Familiarise yourself with M&S products and services before the interview. Being able to discuss specific items or promotions shows your enthusiasm and readiness to engage with customers effectively.
✨Emphasise Adaptability
Retail environments can change rapidly. Be ready to discuss situations where you've successfully adapted to new challenges or changes in your work environment, showcasing your flexibility and problem-solving skills.
✨Prepare Questions About Inclusion and Diversity
M&S values inclusion and diversity. Prepare thoughtful questions about their policies and practices in this area. This not only shows your interest in the company culture but also aligns with their commitment to creating an inclusive workplace.
