Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Serve customers, maintain store cleanliness, and meet sales targets.
- Company: Join M&S, a leading retailer committed to inclusivity and innovation.
- Benefits: Flexible working options and comprehensive training provided.
- Why this job: Be the face of M&S, delivering exceptional service and making a real impact.
- Qualifications: Must be 18 or over; strong communication and customer service skills required.
- Other info: Embrace a diverse workplace where your individuality is valued.
Everyone is welcome at M&S. No exceptions. It’s your background, abilities and differences that make you, uniquely you. And when you’re part of M&S, that individuality has the potential to make waves.
Work Pattern
- Week 1
- Mon-05.00-12.00
- Tue-05.00-12.00
- Thu-13.00-21.00
- Mon-05.00-12.00
- Tue-05.00-12.00
- Sat-13.00-21.00
This job role involves the use of dangerous machinery and this means we can’t consider applications from anyone under the age of 18. This is to comply with the relevant health and safety legislation and to keep our colleagues safe in the workplace.
Purpose
To deliver a great shopping experience for our customers, we are looking for colleagues who put customers before tasks every time whilst championing and promoting our brilliant products. As the face of the business, you will be the voice of our customers helping us to continually improve.
Key Accountabilities
- Serve our customers efficiently, both on the shop floor and at service points
- Keep the store clean and tidy, ensuring that our shelves are always stocked with product
- Monitor and deliver on the daily sales targets, priorities, promotions and selling opportunities
- Proactively engage with customers to understand their needs, make recommendations and deliver remarkable service throughout their visit to store.
- Build expert product knowledge to sell and recommend our products and services
- We’ll give you the training to utilise all digital tools and communication channels to deliver for the customer every time
Key Capabilities
- High levels of customer service
- Committed to delivering excellent work with great attention to detail
- Open to and acts upon feedback, asking for this regularly
- Takes accountability for planning and managing own workload efficiently
- Strong communication skills
- Adaptable to changing situations
- Builds positive relationships by being a good listener
- Good level of digital capability
Everyone’s Welcome M&S is ready to push boundaries to lead the retail industry into a greener, speedier, more inspiring digital era. That’s why we’re revolutionising how we work and offering our most exciting opportunities yet. There’s never been a better time to be part of our team. Marks & Spencer aims to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make an immediate impact. We are committed to an active Inclusion, Diversity and Equal Opportunities Policy, which starts with our recruitment and selection process, and we are happy to talk flexible working. If you consider yourself to require reasonable adjustments to any part of our recruitment process, we invite you to share those requirements with us when completing your application. We will make every effort to ensure your needs are met to provide a fair and transparent process of assessment.
Customer Assistant - In Store Bakery - Whitstable SF - Whitstable, Kent employer: Marks & Spencer
Contact Detail:
Marks & Spencer Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Assistant - In Store Bakery - Whitstable SF - Whitstable, Kent
✨Tip Number 1
Familiarise yourself with M&S's product range, especially the bakery items. Being knowledgeable about what you’re selling will help you engage with customers and make recommendations confidently.
✨Tip Number 2
Practice your customer service skills by role-playing different scenarios with friends or family. This will prepare you for engaging with customers and handling various situations effectively.
✨Tip Number 3
Be ready to demonstrate your adaptability during the interview. Think of examples where you've successfully managed changing situations or received feedback, as this aligns with the key capabilities they are looking for.
✨Tip Number 4
Show enthusiasm for the role and the company’s values. M&S is focused on inclusion and diversity, so expressing your alignment with these values can set you apart from other candidates.
We think you need these skills to ace Customer Assistant - In Store Bakery - Whitstable SF - Whitstable, Kent
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and requirements for the Customer Assistant position. Tailor your application to highlight how your skills and experiences align with these expectations.
Highlight Customer Service Skills: Emphasise your customer service experience in your CV and cover letter. Provide specific examples of how you've delivered excellent service, engaged with customers, and resolved issues effectively.
Showcase Adaptability: Mention instances where you've adapted to changing situations or received feedback positively. This is crucial for a role that requires flexibility and responsiveness to customer needs.
Express Enthusiasm for the Brand: Convey your passion for Marks & Spencer and their commitment to inclusivity and sustainability. Demonstrating knowledge about the company’s values can set you apart from other candidates.
How to prepare for a job interview at Marks & Spencer
✨Showcase Your Customer Service Skills
As a Customer Assistant, your ability to provide excellent service is crucial. Prepare examples of how you've gone above and beyond for customers in previous roles. This will demonstrate your commitment to putting customers first.
✨Demonstrate Product Knowledge
Familiarise yourself with the bakery products offered by M&S. Being able to discuss these products confidently during the interview will show your enthusiasm and readiness to engage with customers effectively.
✨Emphasise Adaptability
The role requires adaptability to changing situations. Be ready to share instances where you've successfully adjusted to new challenges or changes in your work environment, highlighting your flexibility.
✨Prepare for Teamwork Questions
Since building positive relationships is key, think of examples that showcase your teamwork skills. Discuss how you’ve collaborated with colleagues to achieve common goals, as this will reflect your ability to work well in a team setting.
