Care Navigator (Autism/ADHD) - Wiltshire, Swindon or BaNES

This is a Full-Time role or can be part time for the right candidate. As a Care Navigator (Autism/ADHD), you will provide needs-led support and interventions to families and young people within the Neurodevelopmental pathways service (Autism and ADHD). We are looking for talented Care Navigators to join the team on a Full-Time basis working 37.5 or part time hours across the week. We have positions available across Wiltshire and BaNES. The Wiltshire post will be based in Trowbridge, Chippenham or Salisbury Hub and the BaNES post will be based at St Martin’s Hospital. This role may also have the potential for occasional visits to locations across Wiltshire or B&NES and some remote working.

Main Responsibilities

• Arranging and conducting a welcome call to service users referred for diagnostic assessment which includes a brief history taking and understanding the needs for reasonable adjustments.
• Gathering information from service users and their families, significant others to support the multi-disciplinary team in clinical decision making.
• Ensuring that service users and their families are able to access support and advice that has been recommended to meet their needs and to offer enhanced support for those who have not yet accessed this.
• Supporting service users who contact the service, and work closely with partner agencies including VCFSE to ensure that the right services are involved to best support the identified needs at that time.
• To promote a needs led, think family, trauma informed approach to care.
• Providing support for service users and their families to understand more about ASD and/or ADHD and to identify and support any needs they may have in accessing their appointments in the pathway.
• Supporting the team with the monitoring and provision of suitable follow up arrangements.

The Ideal Candidate

• Educated to at least level 4 qualification in relevant area (higher apprenticeship, level 4 award, level 4 NVQ, level 4 diploma).
• Good interpersonal skills – including observation, listening and empathy skills.
• Negotiation and problem solving skills.
• Excellent prioritisation skills.
• Well-developed concentration skills.
• Excellent communication skills; both written and verbal, with an ability to write information accurately and sensitively.
• Good organisational skills and ability to work independently.
• Experience working with children with autism and other social communication and social emotional and mental health conditions.
• Experience of developing relationships with staff from other agencies/organisations.
• Experience of using IT for a range of purposes e.g. report writing.
• Experience of working with individuals with autism spectrum disorder or ADHD.

Desirable

• Experience of working within mainstream and/or specialist education provision.
• Experience of delivering training.
• Experience of contributing to neurodevelopmental diagnostic assessment for children, young people or adults.

Other requirements:

• Valid UK Driving License in order to carry out duties of the post.

Package Description

As a Care Navigator, you’ll be part of our valued team. You will feel valued as an administrator within HCRG Care Group, receiving access to exclusive rewards and benefits including: £24,720 with group pension, free tea, coffee and milk at your base location, membership of My Reward Hub, giving you access to discounts on everyday purchases like grocery shopping as well as cashback and voucher offers for treats for you and those special to you, access to your wages as you earn them to help cover life’s emergencies and avoid overdraft fees or high interest rates, online and face to face help with your mental and physical wellbeing, access to eLearning, bespoke career pathways and opportunities for continuing professional development through our ‘Outstanding’ learning and development team, The Learning Enterprise.

We’re committed to equal opportunities and welcome applications from a broad, diverse range of people who want to join our team. We’re a Disability Confident Committed company, so we work to provide facilities, work environment adjustments and technical solutions to be as inclusive of everyone.

While it doesn’t happen often, sometimes a role is very popular, and we’ll need to close it earlier than the date we’ve shown here. If you’re keen to join our team, we’d love to hear from you so please apply as soon as you can.

As you’d expect, safeguarding and protecting the children, young people and vulnerable adults that we work with is of the utmost importance so we have policies and procedures in place to promote safeguarding and safer working practices and everyone who joins the team is subject to a safer recruitment process, including the disclosure of criminal records and vetting checks.